Laurentian Bank Visa Infinite insurance: what does the coverage really include?

Laurentian·CA$130/year·Visa Infinite·Industrial Alliance Insurance and Financial Services Inc. (iA) and Canassurance Insurance Company (travel); Chubb Insurance Company of Canada, administered by Crawford & Company (auto rental); Industrial Alliance Pacific General Insurance Corporation (purchase and warranty)

Visa Infinite Rewards
3,6/5Independent review · verified July 2026
Travel Insurance
3,7
Car Rental
4,2
Protection
1,8

Our Verdict · Travel Insurance

Our take on travel insurance for the Laurentian Visa Infinite Rewards

Pauline Laurore
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews

The Visa Infinite Rewards travel insurance is built around a genuinely large emergency medical limit of $5,000,000 per person, which is as high as any card in Canada. The catch is duration and age. You get 31 days of coverage up to age 65, only 15 days from 66 to 75, and nothing at all from age 76. Trip cancellation is solid at $2,000 per trip, rising to $5,000 for an early or delayed return, and the list of covered reasons is broad. Baggage delay pays up to $500 after a long delay, and there is a $500,000 public transit accident benefit. What is missing matters too. There is no lost or stolen baggage coverage and no hotel theft protection, and every claim runs through one assistance line you must call for pre-approval. For a healthy traveller under 65 taking trips of a few weeks the coverage is strong. Older travellers and anyone planning a long trip should read the age and day limits carefully.

What works on travel
  • Emergency medical up to $5,000,000 per person
  • Trip cancellation $2,000 and up to $5,000 for early return
  • Broad list of covered cancellation reasons
  • Public transit accident benefit of $500,000
  • No separate fee for the insurance
Where travel breaks down
  • No coverage at all from age 76
  • Medical limited to 15 days for ages 66 to 75
  • No lost or stolen baggage coverage
  • Pre-approval required for medical claims
Our methodology

Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.

Travel Insurance · 11 guarantees

What does Laurentian Visa Infinite Rewards Travel Insurance actually cover?

You must cancel on the day the incident occurs and pay the trip with this card. Only prepaid arrangements are covered, and the cause must be on the listed reasons.

Deductible : No deductible

Trip cancellation pays up to $2,000 per trip for cancellation before departure, travel agency bankruptcy, a delayed departure or a missed connection, and up to $5,000 per trip for an early or delayed return. It reimburses the non-refundable prepaid portion of your travel arrangements charged to the card. Covered reasons include illness, accident or death of you, a travel companion or a family member, a disaster at your home, jury duty, and a government travel advisory issued after booking.

What's covered
  • Cancellation before departure: $2,000 per trip
  • Travel agency bankruptcy: $2,000 per trip
  • Delayed departure or missed connection: $2,000 per trip
  • Early or delayed return: $5,000 per trip
  • Economy airfare for delayed departure, missed connection or early return
What's not covered
  • Trips and tickets not charged to the card
  • A cancellation reason not on the covered list
  • Pre-existing conditions not stable in the 90 days before departure
Coverage stops completely at age 76 and is capped at 15 days for ages 66 to 75. Call assistance for pre-authorization before treatment or the benefit can be reduced.

Deductible : No deductible

Emergency hospital, medical and paramedical care is covered up to $5,000,000 per person for an accident or sudden illness during a trip outside your province. Coverage lasts a maximum of 31 days for travellers aged 65 and under, and 15 days for travellers 66 to 75. You must call the assistance service for pre-approval of fees, or notify them as soon as possible, and the care must be urgent and necessary to stabilize your condition.

What's covered
  • Up to $5,000,000 per insured person
  • 31 days per trip if aged 65 or under
  • 15 days per trip if aged 66 to 75
  • Medical care, hospitalization and repatriation
  • Must be a Canadian resident on a provincial health plan
What's not covered
  • No coverage for travellers aged 76 and over
  • Pre-existing conditions not stable in the 90 days before departure
  • Non-urgent or follow-up care for a stable condition
  • Hazardous sports such as mountaineering, parachuting or motor racing
  • Travel undertaken to receive medical care
Repatriation shares the medical limit and requires a call to assistance first. Arranging your own transport without approval can void the benefit.

Deductible : No deductible

Emergency medical evacuation and repatriation are included within the $5,000,000 emergency medical benefit. The insurer covers the cost of transporting you to an appropriate facility or back home when it is medically necessary. You must contact the assistance service for pre-approval, and the same age and duration limits as the medical benefit apply.

What's covered
  • Medically necessary evacuation and repatriation
  • Shares the $5,000,000 medical limit
  • Arranged through the 24/7 assistance service
What's not covered
  • Evacuation arranged without contacting assistance
  • Travellers aged 76 and over
  • Beyond the 31-day or 15-day trip limit
Interruption shares the trip cancellation benefit. The cause must be on the covered list and the trip must be charged to this card.

Deductible : No deductible

Trip interruption is covered under the trip cancellation benefit, which pays up to $5,000 per trip for an early or delayed return caused by a covered event. It reimburses the unused non-refundable portion of prepaid arrangements plus an economy class airfare to return home. The covered reasons are the same as for trip cancellation.

What's covered
  • Up to $5,000 per trip for early or delayed return
  • Unused prepaid arrangements charged to the card
  • Economy airfare to return home
What's not covered
  • Reasons not on the covered list
  • Arrangements not charged to the card
  • Pre-existing conditions not stable in the 90 days before departure
This is a delayed departure benefit under trip cancellation, not an open ended meal and hotel allowance for any flight delay.

Deductible : No deductible

A delayed departure is covered under the trip cancellation benefit, up to $2,000 per trip. It reimburses additional costs and an economy class airfare ticket when your departure is delayed by a covered cause. The summary does not publish a fixed hour trigger; the delay must result from one of the listed covered events.

What's covered
  • Up to $2,000 per trip for delayed departure
  • Economy airfare ticket
  • Additional prepaid costs charged to the card
What's not covered
  • Delays not caused by a covered event
  • Arrangements not charged to the card

Deductible : No deductible

A missed connection is covered under the trip cancellation benefit, up to $2,000 per trip. It reimburses additional costs and an economy class airfare when you miss a connection because of a covered cause. The connection and original tickets must have been charged to the card.

What's covered
  • Up to $2,000 per trip for a missed connection
  • Economy airfare ticket
  • Must be caused by a covered event
What's not covered
  • Connections not caused by a covered event
  • Tickets not charged to the card

Deductible : No deductible

Early or delayed return is covered up to $5,000 per trip under the trip cancellation benefit. When a covered event forces you home early or delays your return, the card reimburses the unused prepaid portion of your trip plus an economy class airfare. Covered reasons match the trip cancellation list, including illness, family death and a disaster at home.

What's covered
  • Up to $5,000 per trip
  • Economy airfare to return home
  • Unused prepaid arrangements
What's not covered
  • Reasons not on the covered list
  • Arrangements not charged to the card
A delay on the return leg home is not covered, and you must buy essentials before your bags arrive to be reimbursed.

Deductible : No deductible

Baggage delay reimburses essential purchases when your checked baggage is delayed more than 12 hours. You receive up to $200 per person ($1,000 for all insured) for a delay of 12 to 72 hours, and up to $500 per person ($2,500 for all insured) for a delay over 72 hours. Items such as toiletries, underwear and everyday clothing must be bought within four days of arrival and before your baggage is delivered, and the plane ticket must be charged to the card.

What's covered
  • $200/person ($1,000 all) for 12 to 72 hours
  • $500/person ($2,500 all) over 72 hours
  • Essential items bought within 4 days of arrival
  • Plane ticket charged to the card
What's not covered
  • Delays on the return flight to your province
  • Sport equipment and clothing
  • Dentures, hearing aids and contact lenses
  • Items the airline will compensate

No lost or stolen baggage coverage. This card only reimburses essentials when checked baggage is delayed, not the value of bags that are permanently lost or stolen. The full cost of replacing lost or stolen luggage and its contents is the cardholder's responsibility.

This is accident insurance limited to public transportation vehicles, not general 24/7 travel accident coverage.

Deductible : No deductible

Public transportation vehicle accident insurance pays a benefit if you suffer loss of life or a serious injury while a paying passenger on a public transportation vehicle during your trip. The benefit is $500,000 for loss of life, and $83,333 to $500,000 for other covered injuries such as loss of a limb, sight, speech or hearing. Your ticket must be charged to the card.

What's covered
  • $500,000 for loss of life
  • $83,333 to $500,000 for other covered injuries
  • Applies as a paying passenger on public transit
  • Ticket charged to the card
What's not covered
  • Accidents outside a public transportation vehicle
  • Tickets not charged to the card

No hotel or motel burglary coverage. This benefit is not included with this card. The cost of belongings stolen from your accommodation is the cardholder's responsibility.

Policy document 1
Policy document 2

We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?

Coverage Radar

Where the Laurentian Visa Infinite Rewards wins, where it loses

Coverage snapshot for this tab — click any layer to highlight its scores.

Compare

Visa Infinite RewardsThis card3.6/5?
$130/yr
With travel insuranceIdeal
Complete coverage · 5.0 / 5
Premium card avg.
$150 avg. annual fee

Click a layer to highlight its scores on the radar.

Side-by-side comparison

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Trip cancellation

Per person, per trip cap

$2,000 / trip ($5,000 return)

$2,000 cancellation

$2,500 / person ($5,000 / account)

$0 deductible

$1,000 / person (max $5,000 / trip)

Emergency medical

Hospital bills abroad

$5,000,000 / person

$5M per person

$2,000,000 (under 65, first 21 days)

First 21 days only

$2,000,000 / person · ≤22 days · under 65

Emergency evacuation

Air ambulance + repatriation

Included in medical

Within $5M medical

Actual cost (pre-authorization required)

Pre-authorization required

Included (within medical)

Trip delay trigger

Hours before benefits kick in

$2,000 / trip

$2,000 per trip

$500 / account / trip (6h+ delay)

Trigger: 6 hours

$500 / trip ($250/day, up to 2 days)

Trip interruption

Covered amount

$5,000 / trip

$5,000 per trip

$2,000 / person

Up to $2,000 / person

$1,000 / person (max $5,000 / trip)
StrongLimited / misleadingNot covered

Data verified against each card's Guide to Benefits, May 2026.

Emergency · Card assistance line

How to contact Laurentian Visa Infinite Rewards assistance?

Canada and USA Assistance

1-877-287-8334

24/7

International Assistance

collect: +1-514-286-8301

Collect calls accepted · 24/7

Benefit administrator: Industrial Alliance (iA) and Canassurance for travel | Chubb Insurance Company of Canada, administered by Crawford & Company, for auto rental | Industrial Alliance Pacific General Insurance for purchase and warranty

How to file a Visa Infinite Rewards claim

1

Step 1: Call assistance before you act

For a medical or travel claim, call the assistance service at 1-877-287-8334 in Canada and the USA, or +1-514-286-8301 collect from elsewhere, before or as soon as the event happens. Medical care needs pre-approval. For a rental claim, call the insurer within 48 hours of the incident.

2

Step 2: Report within the deadline

Notify the insurer and request a claim form within 90 days of the event for travel, purchase and warranty claims. For an auto rental claim, submit your documents within 45 days of discovering the loss or damage and provide everything within 90 days of the incident.

3

Step 3: Gather your documents

Collect proof that the trip, rental or item was charged to the card, plus receipts, police or medical reports, the rental agreement and the agency damage estimate where they apply. The more documentation you provide, the faster the file moves.

4

Step 4: Submit and await the decision

Send the completed form and documents to the insurer. A decision is normally rendered within 30 business days for travel and purchase claims, and about 15 working days for auto rental. If a claim is denied you have one year to contest it in writing.

FAQ

What people ask about the Laurentian Visa Infinite Rewards

  • There is no separate activation step. The insurance is built into the card and applies automatically as long as you charge the eligible expense to your Visa Infinite Rewards. For travel medical and trip claims you do need to call the assistance service at 1-877-287-8334 before or as soon as an event happens, because medical care must be pre-approved. To trigger trip cancellation, baggage delay and rental coverage, the trip, ticket or rental must be paid in full with the card. There is no enrolment form and no extra fee. Keep your receipts and the statement showing the charge, since you will need them when you file.
  • Your emergency medical and most travel benefits extend to you, your spouse and your dependent children when they travel with you, provided everyone is a full-time Canadian resident covered by a provincial health plan. Age matters for medical coverage. Travellers up to 65 get 31 days per trip, those 66 to 75 get 15 days, and there is no medical coverage from age 76. For rental car coverage you must be the cardholder who signs the rental contract, though any additional driver you authorize is also covered while driving. Purchase and warranty benefits apply to items you buy in full with the card.
  • The rental coverage is primary collision and loss damage insurance, so it pays before your personal auto policy. It reimburses the actual cash value of a stolen or damaged rental car, for vehicles with a manufacturer's suggested retail price of $65,000 or less, for up to 48 consecutive days. To use it you must charge the entire rental to the card and decline the collision damage waiver offered at the counter. Loss of use charges are included. Exotic cars, cargo vans and trucks are not covered, but standard cars, SUVs and mini-vans are. Call the insurer within 48 hours if anything happens to the vehicle.
  • Start by calling the right number. For travel and medical claims, call the assistance service at 1-877-287-8334, or +1-514-286-8301 collect from outside Canada and the USA, and do it before treatment when possible. For an auto rental claim, call the insurer within 48 hours of the incident. You then have 90 days to notify the insurer and request a claim form for travel, purchase and warranty claims. Gather proof the expense was charged to the card, plus receipts and any police or medical reports. A decision usually comes within 30 business days, and you have one year to contest a denial in writing.
  • The biggest gaps are in baggage and protection. There is no lost or stolen baggage coverage, only reimbursement for essentials when bags are delayed, and no hotel theft protection. On the protection side the card has no cell phone insurance, no price protection, no return protection and no identity theft help. Rental coverage does not include liability, roadside assistance or personal effects. The emergency medical benefit, while large at $5,000,000, stops at age 76 and is limited to 15 days for ages 66 to 75. Pre-existing conditions that were not stable in the 90 days before departure are also excluded.
  • You should not have to pay a large hospital bill yourself if you call first. The certificate requires you to contact the assistance service at 1-877-287-8334 for pre-approval of fees, which lets the insurer arrange and approve treatment directly with the provider. If you cannot call before treatment, you must notify them as soon as possible, and the care must be urgent and necessary to stabilize your condition. Skipping the call can reduce or void your benefit. Coverage reaches $5,000,000 per person, but only for 31 days up to age 65, 15 days for ages 66 to 75, and not at all from age 76.
  • It is primary coverage, which is the better of the two. That means if your rental car is damaged or stolen, the card's insurer pays first, before your personal auto policy or any coverage from the rental agency. You do not have to file with another insurer and wait for them to decline. The coverage applies to the actual cash value of vehicles with a sticker price up to $65,000, for up to 48 consecutive days. The two conditions are simple. Charge the full rental to the card, and decline the collision damage waiver the agency offers at the counter.
  • No, cell phone protection is not included with the Visa Infinite Rewards. If your phone is lost, stolen or damaged, the card will not repair or replace it. The card's protection benefits are limited to purchase insurance, which covers new items for 90 days, and an extended warranty that doubles the manufacturer's coverage by up to one year. If mobile device coverage matters to you, you would need a card that offers it or a separate device insurance plan. Check whether your home insurance already covers your phone before paying for extra protection.
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