Always here to answer your questions.

Live chat, e-mail, real expert on the phone. No matter where you are.

<2 min

Avg. answer time

3

Ways to reach us

30+

Languages supported

How to reach us

Pick the channel that fits the moment.

Emergencies? Phone. Questions before buying? Chat. Existing policy? Email or app.

Live chat

Fastest. Average reply under 2 minutes during business hours.

Phone support

Free (carrier costs may apply). FR/EN. Mon-Fri 8am-6pm CET.

Emergency line

Medical assistance and repatriation from our insurer partners.

Emergency numbers at subscription.Get insurance

Email

A human expert replies within 24h on business days.

Send us a message

Pick the right subject so we route you to the right expert.

What is it about?

From anywhere, to everywhere.

Your language. Your currency. Your home country. Your destination. We take care of it all.

Global HQ

Faubourg Saint-Denis, 75010 Paris

Remote team

Distributed across 12 time zones

Legal and compliance

For when it has to be in writing.

Contact our team

For general inquiries, partnerships, or anything else. We reply within 24h.

hellotravel@hellosafe.com

Data protection (GDPR)

Exercise your right of access, rectification, or erasure. Our DPO replies within 30 days.

dpo@hellosafe.com

Press and media

Interview requests, statistics, expert quotes. We usually reply same day.

media@hellosafe.com

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