Trip cancellation pays up to $1,000 per person, capped at $5,000 per trip across the account, for 9 covered reasons such as illness, injury, or a government advisory issued after you book. It applies only if the Travel Perk was active when you paid and the full trip cost went on the card. There is no deductible.
What does the insurance on your Neo Mastercard actually cover?
Neo Financial·CA$0/year·Mastercard·Chubb Insurance Company of Canada
Pauline LauroreAuthor of HelloSafe's card insurance reviewsUpdated June 24, 20268 min read
2,3/5Independent review · verified June 2026
2,5
2,6
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Our Verdict · Travel Insurance
Our opinion on Neo Financial Neo Mastercard Travel Insurance
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews
Decent coverage on paper. None of it automatic. The Neo Mastercard carries no travel insurance on its own: every benefit below sits behind the paid Travel Perk, and only applies if that subscription was active when you booked. So you are at the gate with a delayed flight, assuming you are covered, and the answer depends on a perk you may or may not have switched on weeks earlier. Even with it active, the caps run thin: $1,000 trip cancellation per person, and emergency medical that stops after 14 days and is closed to anyone 60 or older. Standalone travel insurance usually runs the full trip and starts around $100,000 in medical, which is the real gap here. If you travel rarely and remember to turn the perk on before each booking, it can work. As a default safety net, it does not.
What works on travel
- $1,000,000 emergency medical, including air ambulance and return of remains when arranged through Chubb Travel Assistance
- $1,000 trip cancellation per person across 9 covered reasons, with no deductible
- Trip interruption adds hijacking, missed connection and $150 a day for a delayed return
- Flight delay pays $250 a day, up to $500, after a 4 hour wait
Where travel breaks down
- No coverage is automatic: every travel benefit needs the paid Travel Perk active when you book, plus the full trip charged to the card
- Emergency medical ends after the first 14 days and is unavailable to anyone age 60 or older
- Medical pays as excess after your provincial plan, with a 20% penalty if you do not call Chubb Travel Assistance first
- Trip cancellation and interruption cap at $1,000 per person, far below most prepaid international trips
- Residents of Quebec are not eligible for the travel coverage
Our methodology
Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.
Travel Insurance · 11 guarantees
What does Neo Financial Neo Mastercard Travel Insurance actually cover?
Quality, not just caps
What's covered
- 9 covered reasons including illness, injury and death
- Government travel advisory issued after booking
- No deductible
What's not covered
- Pre-existing conditions not stable in the 6 months before booking
- Residents of Quebec not eligible
- Trips not charged in full to the card
Emergency medical pays up to $1,000,000, but only for the first 14 days of a trip and only for travellers under age 60. It is excess coverage that pays after your provincial health plan. Air ambulance, evacuation and return of remains are included when arranged through Chubb Travel Assistance.
What's covered
- Up to $1,000,000 for emergency medical and dental
- Air ambulance, evacuation and return of remains
- 24/7 Chubb Travel Assistance
What's not covered
- Anyone age 60 or older is not eligible
- Coverage ends after 14 days
- 20% penalty (max $25,000) if you do not call assistance first
- Pre-existing conditions not stable for 6 months
- Residents of Quebec not eligible
Emergency air transportation, evacuation and return of remains are covered at actual cost, paid out of the $1,000,000 medical limit rather than as a separate benefit. Chubb Travel Assistance must arrange and approve the transport in advance. It applies only with an active Travel Perk.
What's covered
- Air ambulance when medically essential
- Return of remains and bedside companion support
What's not covered
- Transport not pre-approved by Chubb Travel Assistance
- Travellers age 60 or older
- Residents of Quebec not eligible
Trip interruption pays up to $1,000 per person, $5,000 per trip across the account, on the same 9 reasons as cancellation plus hijacking and a missed connection during the trip. A delayed return adds up to $150 a day for hotel and meals. It applies only with an active Travel Perk and the trip charged to the card.
What's covered
- 9 reasons plus hijacking and missed connection
- $150 a day for a delayed return
- No deductible
What's not covered
- Pre-existing conditions not stable for 6 months
- Residents of Quebec not eligible
- Trips not charged in full to the card
Flight delay pays up to $250 a day for hotel, meals and essentials, to a maximum of $500 per occurrence, once a delay, missed connection or denied boarding leaves you waiting more than 4 hours with no alternative within 4 hours. It applies only with an active Travel Perk.
What's covered
- $250 a day, $500 maximum
- 4 hour threshold
- Covers missed connection and denied boarding
What's not covered
- Delays under 4 hours
- Residents of Quebec not eligible
- Flights not charged to the card
There is no standalone missed connection benefit. A missed connection is handled under the flight delay benefit at the 4 hour mark, and as a covered cause under trip interruption. Both share their own limits, so there is no extra payout for the missed connection itself.
What's covered
- Covered under flight delay and trip interruption
What's not covered
- No separate dollar limit
- Residents of Quebec not eligible
No standalone early return benefit. Returning home early for a covered reason is handled under the trip interruption benefit and its $1,000 per person limit. There is no separate amount for an early return.
What's not covered
- Handled only under trip interruption
Baggage delay reimburses up to $1,000 for essential purchases when an air carrier delays your checked bags more than 6 hours. This $1,000 is shared with the lost baggage benefit, not added to it. It applies only with an active Travel Perk and the trip charged to the card.
What's covered
- Up to $1,000 for emergency purchases
- 6 hour delay threshold
- Purchases up to 96 hours after arrival
What's not covered
- Shared cap with lost baggage
- Delays under 6 hours
- Residents of Quebec not eligible
Lost or damaged checked baggage is covered up to $1,000, shared with the baggage delay benefit. The exclusion list is long: cameras, electronics, jewellery, cash and sporting equipment are not covered. It applies only with an active Travel Perk.
What's covered
- Up to $1,000 for lost or damaged checked bags
What's not covered
- Electronics, cameras, jewellery, cash and securities excluded
- Shared cap with baggage delay
- Residents of Quebec not eligible
No common carrier travel accident coverage. The Neo Mastercard certificates include no flight or common carrier accidental death and dismemberment benefit. The only accident benefit on the card applies inside a rental vehicle, not on a plane, train or bus.
What's not covered
- No flight or common carrier AD&D benefit exists
Hotel and motel burglary covers up to $1,000 for personal items stolen from your room while you are a registered guest, if the room was reserved and paid with the card. It applies only with an active Travel Perk.
What's covered
- Up to $1,000 for burglary of your hotel or motel room
What's not covered
- Room not paid with the card
- Residents of Quebec not eligible
Policy document 1
Policy document 2
Policy document 3
We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?
Coverage Radar
Where the Neo Financial Neo Mastercard wins, where it loses
Coverage snapshot for this tab — click any layer to highlight its scores.
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Neo MastercardThis card2.3/5?
$0/yrWith travel insuranceIdeal
Complete coverage · 5.0 / 5Premium card avg.
$150 avg. annual feeClick a layer to highlight its scores on the radar.
Side-by-side comparison
How the Neo Financial Neo Mastercard stacks up against the alternatives
Same 5 coverage dimensions, ranked head-to-head against the cards most Neo Mastercard shoppers also consider.
| Card | This card Neo Mastercard Neo Financial · $0/yr 2.3/5? | Rewards World Elite Mastercard BMO · $150/yr 4.3/5? | WestJet World Elite Mastercard RBC · $139/yr 4.1/5? | |
|---|---|---|---|---|
Trip cancellation Per person, per trip cap | $1,000 / person Requires paid Travel Perk | $2,500 / person ($5,000 / account) $0 deductible | $1,500 per person Charged to card or WestJet dollars | |
Emergency medical Hospital bills abroad | $1,000,000 / 14 days Under age 60 only | $2,000,000 (under 65, first 21 days) First 21 days only | Unlimited No dollar ceiling | |
Emergency evacuation Air ambulance + repatriation | Actual cost (within medical) Requires paid Travel Perk | Actual cost (pre-authorization required) Pre-authorization required | Within medical Air ambulance pre-authorized | |
Trip delay trigger Hours before benefits kick in | 4h / $500 Requires paid Travel Perk | $500 / account / trip (6h+ delay) Trigger: 6 hours | 4h / $500 $250 per day | |
Rental CDW Primary or secondary | Primary / $65,000 Requires paid Travel Perk | Up to $65,000 MSRP, primary Primary coverage | Primary / actual cash value Primary coverage |
StrongLimited / misleadingNot covered
Data verified against each card's Guide to Benefits, May 2026.
Emergency · Card assistance line
How to contact Neo Financial Neo Mastercard assistance?
Coverage applies only with an active Travel Perk. Underwritten by Chubb Insurance Company of Canada, administered by Crawford & Company (Canada).
Claims administration (Crawford & Company Canada)
1-888-552-3236 or 416-957-5092
Toll-free or local · Business hours
Emergency medical assistance abroad (Chubb Travel Assistance)
1-833-654-1253 (toll-free) or 514-285-0187 (collect)
Toll-free, or call collect from abroad · 24 hours, 7 days a week
Benefit administrator: Crawford & Company (Canada) Inc., on behalf of Chubb Insurance Company of Canada
Claims & pre-authorizations
How to file a Neo Mastercard insurance claim
1
Confirm the Travel Perk was active when you booked and that the full trip or rental was charged to your Neo Mastercard. Without both, there is no coverage to claim.
2
For a medical emergency abroad, call Chubb Travel Assistance at 1-833-654-1253 before treatment whenever possible. Skipping this call cuts your medical claim by 20%, up to $25,000.
3
For all other claims, contact Crawford & Company at 1-888-552-3236 or 416-957-5092 and open your file at ca-fnol.claims.global/chubbcc.
4
Send itemized documents: original receipts, the card statement showing the charge, police or carrier reports for theft or delay, and a physician statement for medical or cancellation claims.
5
Submit within the deadline in your certificate, for example 45 days notice on baggage. Keep a copy of everything you send.
FAQ
What people ask about the Neo Financial Neo Mastercard
- You activate it before you travel, not at the airport. The Neo Mastercard has no built-in travel insurance. The benefits come from the paid Travel Perk, a monthly subscription you add in the Neo app, and that perk has to be active on the day you pay for the trip. You also have to charge the full cost of the trip to the card, or pay it with Neo rewards points. Miss either step and there is nothing to claim, even if you held the card for years. If you only travel once or twice a year, turn the perk on before you book and keep it on through the trip.
- The primary cardholder, their spouse and dependent children are covered under the certificates, as long as the Travel Perk is active and the trip was charged to the card. There is one hard limit on the medical benefit: it is available only to people under age 60. Anyone 60 or older gets no emergency medical coverage at all, not a reduced amount. Quebec residents are not eligible for the travel coverage. Read the eligibility section of each certificate, because the rules differ slightly between the medical, baggage and rental benefits.
- It works as primary coverage, which means it pays before your own auto insurance and you avoid a claim on your personal policy. To get it, the Travel Perk must be active, the full rental has to go on the card, and you must decline the rental counter's own collision waiver in writing on the contract. It covers the vehicle's actual cash value up to a $65,000 manufacturer's suggested retail price, for rentals up to 48 consecutive days. Trucks, vans, and exotic cars are excluded. One real gap: third party liability is not included, so injury or damage you cause to others is on you.
- Claims go through Crawford & Company (Canada), the administrator, at 1-888-552-3236 or 416-957-5092, with files opened at ca-fnol.claims.global/chubbcc. For a medical emergency abroad, call Chubb Travel Assistance first at 1-833-654-1253: skip that call and your medical claim is cut by 20%, up to $25,000. Keep itemized receipts, the card statement showing the charge, and any police or carrier reports. Watch the deadlines in your certificate, such as 45 days notice for baggage. File late and a valid claim can still be denied.
- On its own, the card covers nothing: every travel and rental benefit needs the paid Travel Perk active when you book. Even with the perk, there is no purchase protection and no extended warranty on this tier, those sit only on the Neo World and World Elite Mastercards. There is no price protection, no return protection, no mobile device coverage and no identity theft protection. Emergency medical stops after 14 days and excludes anyone 60 or older. Quebec residents are excluded from the travel coverage entirely.
- For most trips, no. The medical benefit caps at $1,000,000 but only for the first 14 days, only for travellers under 60, and only if you bought and activated the Travel Perk before booking. Trip cancellation tops out at $1,000 per person, which rarely covers a prepaid international holiday. A standalone travel policy usually runs the full length of the trip and starts around $100,000 in medical with no age 60 wall. If your trip is longer than two weeks, or anyone in your party is 60 or older, a standalone policy fills the gap.
- Usually you pay first and get reimbursed. The medical benefit is excess coverage, so it pays after your provincial health plan and any other insurance you hold. Chubb can arrange to pay a hospital directly, but only if you call Chubb Travel Assistance at 1-833-654-1253 and they set it up. If you do not call before treatment, your payout drops by 20%, to a maximum penalty of $25,000. For a large hospital bill abroad, that means fronting the cost yourself and a smaller cheque later.
- No. The standard Neo Mastercard has no mobile device or cell phone protection. That benefit, along with purchase protection and extended warranty, is reserved for the Neo World and World Elite Mastercards. If your phone is lost, stolen or damaged, this card offers nothing toward a replacement. Cardholders who want device coverage either step up to a paid Neo tier or rely on a separate phone insurance policy.
- No. Each travel certificate states that coverage is not available to residents of Quebec. A Quebec resident can hold and use the Neo Mastercard, but the Travel Perk insurance benefits, medical, cancellation, baggage and the rest, do not apply to them. If you live in Quebec and want card-linked travel insurance, you will need a different card or a standalone policy. Check the eligibility clause on page one of any certificate to confirm.
- Only if the condition was stable in the six months before you booked the trip. The trip cancellation and medical certificates both exclude any pre-existing condition that was not stable during that window, meaning no new symptoms, no medication changes and no new treatment. A flare-up of an unstable condition that forces you to cancel will likely be denied. If you have an ongoing health issue, read the stability definition in the certificate carefully before counting on this benefit.
Not just Neo Financial
Other cards worth considering
Neo Mastercard is a strong choice — but depending on what you prioritize, one of these may suit you better.
Rewards World Elite Mastercard
BMO
WestJet World Elite Mastercard
RBC
Aeroplan Reserve
American Express
Aeroplan Visa Infinite
CIBC
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