RBC Avion Visa Infinite benefits: which travel insurance protections actually pay out?

RBC·CA$120/year·Visa Infinite·RBC Insurance Company of Canada (Auto Rental CDW underwritten by Aviva General Insurance Company of Canada)

Pauline LauroreAuthor of HelloSafe's card insurance reviewsUpdated June 23, 20268 min read

Our Verdict · Travel Insurance

Our opinion on RBC Avion Visa Infinite Travel Insurance

Pauline Laurore
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews

Strong cancel and unlimited medical. Two clocks you have to watch. That combination is what the RBC Avion travel insurance actually buys you. The emergency medical limit is unlimited, in excess of your provincial plan. Here is the catch most cardholders miss: it lasts the first 15 days of a trip if you are under 65, and just 3 days once you turn 65. Day 16 with no top-up, or day 4 for a 66-year-old, and a U.S. hospital bill of $20,000 to $80,000 is yours. RBC sells a paid top-up to extend the window, which is the move for older travellers and longer trips. Trip cancellation pays $1,500 per person up to $5,000 per account, across 13 covered reasons including illness, a government travel advisory, and a carrier delay. Interruption runs higher at $5,000 per person and $25,000 per account. The cancellation cap is the soft spot: a $4,000 vacation package cancelled for a covered reason leaves the balance on you. The rest of the suite is genuinely full for a $120 card. You get $500,000 travel accident, $250 flight delay at a 4-hour trigger, $500 delayed baggage, and $2,500 hotel burglary. The one real hole is lost or stolen baggage, which this card does not cover at all. If you travel under 65 and book trips you might have to cancel, the Avion earns its fee. If you are 65 or older, budget for the top-up before you go.

What works on travel
  • Unlimited emergency medical in excess of your provincial plan: no dollar cap on a covered hospital stay abroad
  • 13 covered reasons for trip cancellation at $1,500 per person, including illness, travel advisories, and carrier delays
  • $25,000 trip interruption per account ($5,000 per person): one of the higher interruption limits on a $120 card
  • $500,000 common carrier travel accident, plus $2,500 hotel and motel burglary
  • Flight delay and delayed baggage both trigger at 4 hours, faster than the 6-hour norm on many cards
Where travel breaks down
  • Emergency medical lasts only 15 days under 65 and drops to 3 days at 65 or older without a paid top-up
  • No coverage for lost or stolen baggage: only delayed baggage qualifies, up to $500 for emergency purchases
  • Trip cancellation capped at $1,500 per person: a costly package cancelled for a covered reason leaves a balance on you
  • Emergency medical pays in excess of your provincial plan and needs a call before treatment or a 20% penalty applies
  • Pre-existing conditions must be stable for 90 days before departure, or 180 days if you are 75 or older
Our methodology

Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.

Travel Insurance · 11 guarantees

What does RBC Avion Visa Infinite Travel Insurance actually cover?

Quality, not just caps

Capped at $1,500 per person. A $4,000 cruise or package cancelled for a covered reason leaves the balance above $1,500 on you.

Deductible : No deductible

Trip Cancellation reimburses the non-refundable portion of prepaid travel you cancel before departure for one of 13 covered reasons, up to $1,500 per covered person and $5,000 per account. An additional cardholder and a dependent child aged 16 to 25 travelling alone each get the same $1,500 limit. The full trip must be paid with the card or Avion points. Underwritten by RBC Insurance Company of Canada.

What's covered
  • Emergency medical condition or death of you, a travelling companion, or a family member
  • A Government of Canada advisory to avoid travel issued after you booked
  • Hospitalization or death of your host at destination
  • Jury duty, subpoena, or being called as a witness
  • A common carrier delay from weather or mechanical failure that makes you miss a connection
What's not covered
  • Cancellation for a reason outside the 13 covered reasons
  • Pre-existing conditions not stable for 90 days before departure (180 days at 75 or older)
  • Known events or circumstances existing before you booked
  • Trips paid with points from another frequent flyer program
Only the first 15 days are covered under 65, and just 3 days at 65 or older. Day 16, or day 4 for a 66-year-old, means a U.S. ER bill of $20K to $80K is yours unless you bought the top-up.

Deductible : No deductible

Out of Province/Country Emergency Medical pays an unlimited amount, in excess of your provincial health plan, for a sudden emergency abroad. It covers the first 15 consecutive days of a trip if you are under 65, and only the first 3 consecutive days if you are 65 or older. A paid top-up extends the window. You must call Allianz Global Assistance before treatment, or you pay 20% of your costs up to $25,000 if you use a non-approved provider.

What's covered
  • Hospital room, physician, and surgeon fees
  • Emergency dental from an accidental blow, up to $2,000, plus $200 for emergency pain relief
  • Prescription drugs for the emergency
  • Local ambulance, x-rays, and lab work
  • Private duty nursing up to $10,000
  • Meals and accommodation during confinement, $150 per day up to $1,500
  • Return of a deceased person and transportation to your bedside for a companion
What's not covered
  • Days beyond the 15-day window under 65 or the 3-day window at 65 plus, without a top-up
  • Pre-existing conditions not stable for the required window
  • Treatment after a Government of Canada advisory to avoid all travel
  • High-risk activities: mountain climbing, scuba without certification, skydiving, racing
  • Alcohol or drug related incidents, self-inflicted injury, war
Call Allianz Global Assistance before any evacuation is arranged. Transport set up without prior approval may not be reimbursed.

Deductible : No deductible

Emergency evacuation and repatriation are covered within the unlimited Emergency Medical benefit, not as a separate capped benefit. Allianz Global Assistance arranges and pays for an air ambulance, a stretcher fare, or a medical escort to the nearest appropriate facility, then your return home once you are stable. Return of a deceased person and transportation to your bedside for one companion are also covered. You must call before any evacuation is arranged.

What's covered
  • Air ambulance or stretcher transport when medically necessary
  • Return to your departure point once medically stable
  • Transportation and accommodation for one companion to your bedside
  • Return of a deceased person, up to $5,000 for preparation and up to $5,000 for cremation or burial
  • Return of your dependent children and your personal vehicle
What's not covered
  • Evacuation or transport not approved in advance by Allianz Global Assistance
  • Days beyond the emergency medical window
  • Non-emergency or elective transport

Deductible : No deductible

Trip Interruption reimburses the non-refundable unused portion of prepaid travel, plus extra transportation to catch up or return home, when a covered reason interrupts your trip after departure. The limit is $5,000 per covered person and $25,000 per account, across the same 13 covered reasons as cancellation. Extra transportation is paid as one-way economy fare by the most cost-effective route.

What's covered
  • Unused non-refundable prepaid travel after a covered interruption
  • One-way economy fare to rejoin your trip or return to your departure point
  • Return of a travelling companion affected by your emergency
  • Fly to bedside or funeral option in place of the standard interruption benefit
What's not covered
  • Interruption for a reason outside the 13 covered reasons
  • Pre-existing conditions not stable for 90 days before departure (180 days at 75 or older)
  • Known events existing before departure
  • Costs at the final destination of the return portion of your trip

Deductible : No deductible

Flight Delay reimburses reasonable expenses when a missed connection, a delayed departure, or denied boarding holds you up 4 or more hours. It pays $250 per covered person, up to $500 total per occurrence for all covered persons. Covered costs include meals, accommodation, local transportation, and essential sundry items.

What's covered
  • Meals during the delay
  • Overnight hotel accommodation
  • Local transportation including taxi, ride share, or a rental car in lieu of taxi
  • Essential sundry items such as a phone call, internet usage, or a paperback
What's not covered
  • Delays under 4 hours
  • Voluntarily missing your flight
  • Expenses not incurred during the delay
  • Costs at the final destination of the return portion of your trip

Deductible : No deductible

Missed Connection is one of the triggers under Flight Delay. When your inbound flight arrives late and you miss a confirmed onward connection with no alternative offered, the benefit reimburses meals, accommodation, and local transportation. It shares the same $250 per person and $500 per occurrence limit as the flight delay and denied boarding triggers.

What's covered
  • Meals and accommodation while you wait for the next available flight
  • Local transportation to and from your accommodation
  • Essential sundry items during the wait
What's not covered
  • Connections not confirmed or ticketed
  • Voluntary missed connections
  • Delays under 4 hours

Deductible : No deductible

Early return home is delivered through the Trip Interruption benefit rather than as a separate line. When a covered reason cuts your trip short, RBC Insurance covers one-way economy fare to your departure point by the most cost-effective route, within the $5,000 per person and $25,000 per account interruption limit. A medically necessary return is coordinated by Allianz Global Assistance.

What's covered
  • One-way economy fare to your departure point after a covered interruption
  • Return transport coordinated for a medical emergency
  • Return of a travelling companion when your emergency forces them home
What's not covered
  • Return for a reason outside the 13 covered reasons
  • Costs beyond the interruption limit
  • Medical return transport not pre-approved by Allianz Global Assistance

Deductible : No deductible

Delayed Baggage reimburses emergency purchases of essential clothing and toiletries when your checked baggage is lost or delayed 4 or more hours after you arrive. It pays up to $500 per covered person, with a maximum of $2,500 per occurrence for all covered persons. Keep the airline report and your receipts to claim.

What's covered
  • Essential clothing
  • Toiletries and personal care items
  • Other reasonable items needed while your baggage is delayed
What's not covered
  • Purchases made after your baggage was returned
  • Delays under 4 hours
  • Losses at the final destination of the return portion of your trip
  • Permanent loss or theft of baggage, which is not covered by this card
Permanently lost or stolen baggage is not covered at all. Only a 4-hour delay triggers up to $500 for emergency purchases.

No lost or stolen baggage coverage. This card covers delayed baggage only, not the permanent loss or theft of your checked or carry-on bags. The full value of lost or stolen luggage and its contents is the cardholder's responsibility.

What's not covered
  • Lost or stolen baggage is not covered. Only baggage delayed 4 or more hours qualifies, and only for emergency purchases up to $500.

Deductible : No deductible

Travel Accident Insurance pays up to $500,000 for accidental death or major dismemberment while you travel on a common carrier such as a plane, train, bus, or boat, when the fare is charged to the card or Avion points. Lower scheduled amounts apply to the loss of a single limb or sight. The loss must occur within 365 days of the accident. Underwritten by RBC Insurance Company of Canada.

What's covered
  • Accidental death, up to $500,000
  • Loss of two limbs or sight in both eyes, up to $500,000
  • Loss of one limb or one arm, up to $375,000
  • Rehabilitation up to $2,500 and family transportation up to $1,000
What's not covered
  • Private or charter aircraft not operating as a common carrier
  • Self-inflicted injury or suicide
  • War or terrorism
  • Alcohol or drug related incidents

Deductible : No deductible

Hotel/Motel Burglary pays up to $2,500 per occurrence for personal property stolen from your hotel or motel room or cruise cabin through forced entry, with visible signs of force. It is excess coverage, so other applicable insurance pays first. A police report and proof you were a registered guest are required.

What's covered
  • Personal property stolen from your room through forced entry
  • Applies worldwide at hotels, motels, and cruise cabins
  • Damage to your property caused by the burglary
What's not covered
  • Theft without signs of forced entry
  • Cash and traveller's cheques
  • Burglary of a rental property
  • Property left unsecured
Policy document

We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?

Coverage Radar

Where the RBC Avion Visa Infinite wins, where it loses

Coverage snapshot for this tab — click any layer to highlight its scores.

Compare

Avion Visa InfiniteThis card4.0/5?
$120/yr
With travel insuranceIdeal
Complete coverage · 5.0 / 5
Premium card avg.
$150 avg. annual fee

Click a layer to highlight its scores on the radar.

Side-by-side comparison

How the RBC Avion Visa Infinite stacks up against the alternatives

Same 5 coverage dimensions, ranked head-to-head against the cards most Avion Visa Infinite shoppers also consider.

Card
This card
Avion Visa Infinite

Avion Visa Infinite

RBC · $120/yr

4.0/5?
WestJet World Elite Mastercard

WestJet World Elite Mastercard

RBC · $139/yr

4.1/5?
Aeroplan Visa Infinite

Aeroplan Visa Infinite

CIBC · $139/yr

4.1/5?
Aeroplan Reserve

Aeroplan Reserve

American Express · $599/yr

4.1/5?

Trip cancellation

Per person, per trip cap

$1,500 / person

13 covered reasons

$1,500 per person

Charged to card or WestJet dollars

$1,500 / person

27 covered reasons

$1,500 / person

Covered reasons apply

Emergency medical

Hospital bills abroad

Unlimited

15 days, 3 days at 65+

Unlimited

No dollar ceiling

$5,000,000

15 days, 3 days at 65+

$5,000,000

Age 64 or under only

Emergency evacuation

Air ambulance + repatriation

Actual cost

Within emergency medical

Within medical

Air ambulance pre-authorized

Within $5M medical

Within emergency medical

Within $5M medical

Within emergency medical

Trip delay trigger

Hours before benefits kick in

4h / $250 per person

4-hour trigger

4h / $500

$250 per day

4h / $500

4-hour trigger

4h / $1,000 agg

4-hour trigger

Rental CDW

Primary or secondary

Primary / $65,000

Primary CDW

Primary / actual cash value

Primary coverage

Primary / $85,000

Primary CDW

Primary / $85,000

Primary CDW

StrongLimited / misleadingNot covered

Data verified against each card's Guide to Benefits, May 2026.

Cardholder reviews

What cardholders say about the RBC Avion Visa Infinite

Public sentiment on travel claims, rental coverage, and assistance 96 reviews

RP

r/PersonalFinanceCanada

September 2025

Rental claim handled cleanly

Had a parking lot dent on a rental in Arizona. Charged the car to the Avion and declined the counter coverage. Aviva assigned an adjuster, asked for the police report and photos, and paid out without ever touching my own auto insurance. Straightforward.

IR

InsurEye review

March 2025

Medical reimbursement was slow

The unlimited medical sounds great until you realize you pay first. After an ER visit abroad I fronted the bill and waited weeks for reimbursement while they asked for my provincial health statement. The money came, but plan to carry the cost in the meantime.

RC

r/CreditCardsCanada

December 2024

Long hold times on the assistance line

Tried to reach assistance during a flight delay and sat on hold a long time, then got disconnected once. When I finally got through the delay claim itself was fine, but actually reaching a person was the frustrating part.

MC

Milesopedia comment

October 2024

Did not realize the 65+ limit

My father is 67 and assumed the Avion covered him for a three-week trip. At his age it only covers the first 3 days. We ended up buying a top-up after the fact. Read the age rule before relying on this card for older travellers.

Emergency · Card assistance line

How to contact RBC Avion Visa Infinite assistance?

One line through Allianz Global Assistance for all coverages

Canada and U.S. Assistance

1-800-533-2778

24/7

International Assistance

+1-905-816-2581 (collect)

Collect calls accepted · 24/7

Benefit administrator: Allianz Global Assistance (AZGA Service Canada) handles assistance and claims for RBC Insurance Company of Canada | Aviva General Insurance Company underwrites the auto rental CDW (claims line 1-855-603-5568)

How to file an RBC Avion Visa Infinite claim

1

Step 1: Call before you act

For a medical emergency or evacuation, call Allianz Global Assistance at 1-800-533-2778 from Canada or the U.S., or +1-905-816-2581 collect from abroad, before treatment. Skipping this call can cost you 20% of your claim, up to $25,000.

2

Step 2: Report the loss within the deadline

Notify the insurer within 30 days of the event and submit a full claim within 90 days. For rental car damage, call 1-855-603-5568 within 48 hours and file a police report for any theft or vandalism.

3

Step 3: Gather your documents

Keep the RBC Avion card statement showing the trip or purchase was charged, itemized receipts and invoices, your provincial health plan statement for medical claims, and airline or police reports for baggage and theft.

4

Step 4: Submit your proof of loss

Send the completed claim form and original documents to RBC Insurance Company of Canada Claims, c/o Allianz Global Assistance, P.O. Box 277, Waterloo, ON N2J 4A4. Approved claims are paid within 60 days of receiving everything required.

FAQ

What people ask about the RBC Avion Visa Infinite

  • There is no separate activation step. Emergency medical, flight delay, delayed baggage, and travel accident coverage apply automatically once you charge your trip to the card or pay with Avion points. For trip cancellation and interruption, the full trip must be paid with the card or Avion points before departure. For rental car coverage, decline the agency collision waiver at the counter and charge the full rental to the card. In a medical emergency abroad, call Allianz Global Assistance at 1-800-533-2778 before treatment, or you may lose 20% of your claim up to $25,000.
  • Emergency medical covers you, your spouse, and your dependent children, each with valid provincial health insurance, for the first 15 days of a trip if under 65 or the first 3 days if 65 or older. Trip cancellation also extends to an additional cardholder and to a dependent child aged 16 to 25 travelling alone, each up to $1,500. Travel accident applies to covered persons on a common carrier when the fare is charged to the card. Purchase, warranty, and mobile device benefits cover the primary cardholder's purchases.
  • Charge the full rental to your Avion card or pay with Avion points and decline the rental agency collision damage waiver at the counter. Coverage is primary, so Aviva pays for collision, theft, and loss of use before your personal auto insurer is involved, with no deductible. It applies to vehicles with an original MSRP under $65,000 for up to 48 consecutive days, worldwide. Trucks, vans, motorcycles, off-road, and exotic vehicles are excluded. Report any damage within 48 hours by calling 1-855-603-5568.
  • For travel and medical claims, call Allianz Global Assistance at 1-800-533-2778 (Canada and U.S.) or +1-905-816-2581 collect from abroad. For rental car damage, call 1-855-603-5568 within 48 hours. Notify the insurer within 30 days and submit a full claim within 90 days. You will need your card statement showing the charge, itemized receipts, your provincial health statement for medical claims, and airline or police reports for baggage and theft. Approved claims are paid within 60 days of receiving all documents.
  • There is no coverage for lost or stolen baggage; only delayed baggage qualifies, up to $500 for emergency purchases. Emergency medical does not apply beyond 15 days under 65 or beyond 3 days at 65 or older without a paid top-up, and pre-existing conditions must be stable for 90 days (180 days at 75 or older). Roadside assistance and third-party liability are not included for rentals. Price protection, return protection, event ticket, rideshare, and identity theft are not offered.
  • Emergency medical is paid in excess of your provincial health plan, and in most cases you advance the cost and claim it back. Allianz Global Assistance can arrange or guarantee payment to a hospital for a serious admission when you call first, but the default for clinics and smaller bills is reimbursement. A U.S. emergency room visit often runs $20,000 to $80,000, so calling 1-800-533-2778 before treatment is what protects both your reimbursement and any chance of direct billing.
  • It is primary. Aviva pays a covered collision or theft claim before your personal auto insurer is involved, which keeps your own policy and no-claims record untouched. You must decline the rental agency collision damage waiver at the counter and charge the full rental to the card or pay with Avion points. The vehicle MSRP must be under $65,000 and the rental no longer than 48 consecutive days.
  • Yes, but only briefly. Emergency medical covers the first 3 consecutive days of a trip once you are 65 or older, compared with 15 days for travellers under 65. The dollar limit stays unlimited, but the duration collapses, so a longer trip for an older traveller is mostly uninsured unless you buy the RBC top-up before departure. Pre-existing conditions must also be stable for 180 days before departure at age 75 or older.
  • Yes. Trip cancellation pays up to $1,500 per covered person and $5,000 per account for non-refundable prepaid travel cancelled before departure for one of 13 covered reasons, including illness, the death of a family member, a government travel advisory, and a common carrier delay. The full trip must be paid with the card or Avion points. The $1,500 per person cap is modest, so a high-cost package cancelled for a covered reason can leave a balance you pay yourself.
Not just RBC

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Avion Visa Infinite is a strong choice — but depending on what you prioritize, one of these may suit you better.

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