American Express Aeroplan Reserve benefits: which travel insurance protections actually pay out?

American Express·CA$599/year·American Express·Belair Insurance Company Inc. (Intact); Travel Accident underwritten by Chubb Life Insurance Company of Canada; assistance and claims by Global Excel Management Inc.

Pauline LauroreAuthor of HelloSafe's card insurance reviewsUpdated June 23, 20268 min read

Our Verdict · Travel Insurance

Our opinion on American Express Aeroplan Reserve Travel Insurance

Pauline Laurore
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews

$5M medical, but only if you are 64 or under. A broad, capped support suite. That is the Aeroplan Reserve travel insurance for a $599 fee. The emergency medical limit is $5,000,000, and Global Excel will bill the provider directly where possible. The hard catch: the certificate only insures travellers age 64 or under for medical. A 65-year-old cardholder has no emergency medical here at all, a serious gap on a premium travel card. Under 65, the suite is genuinely full. Trip cancellation pays $1,500 per person ($3,000 combined), interruption $1,500 ($6,000 combined), and a single $1,000 aggregate covers flight delay, missed connection, and baggage delay at a 4-hour trigger. Travel accident on a common carrier reaches $500,000 through Chubb Life. The caps are modest for the price. Cancellation and interruption sit at $1,500 per person, baggage tops out at $1,000, and there is no mobile device coverage at all. Pre-existing conditions must be stable 90 days before departure. If you are under 65 and charge your travel to the card, the Reserve carries real, broad protection. If you are 65 or older, treat the medical as absent and buy a separate policy before you go.

What works on travel
  • $5,000,000 emergency medical for travellers 64 and under, with Global Excel arranging direct payment where possible
  • Broad suite: trip cancellation, interruption, flight and baggage delay, lost baggage, hotel burglary, travel accident
  • Primary rental CDW to the vehicle's actual cash value, no deductible, MSRP up to $85,000
  • $500,000 common carrier travel accident through Chubb Life
  • Coverage extends to spouse and dependent children, whether travelling together or not
Where travel breaks down
  • Emergency medical insures only travellers age 64 or under: no medical coverage at all at 65 or older
  • No mobile device or cell phone insurance, unusual at a $599 fee
  • Trip cancellation $1,500 per person and interruption $1,500 per person are modest for a premium card
  • Flight delay, missed connection, and baggage delay share a single $1,000 aggregate per occurrence
  • Emergency medical is excess coverage and pre-existing conditions need 90-day stability
Our methodology

Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.

Travel Insurance · 11 guarantees

What does American Express Aeroplan Reserve Travel Insurance actually cover?

Quality, not just caps

Capped at $1,500 per person and $3,000 combined. Only travel charged to the Card or paid with Aeroplan points qualifies, so a costly booking can leave a balance on you.

Deductible : No deductible

Trip Cancellation reimburses non-refundable prepaid travel cancelled before departure for a covered reason, up to $1,500 per insured person and $3,000 for all insured persons combined. Only arrangements charged to the Card or paid with the Card's reward points qualify. Underwritten by Belair Insurance and administered by Global Excel.

What's covered
  • Emergency medical condition or death of you, a family member, or a travelling companion
  • A Government of Canada advisory to avoid travel issued after you booked
  • Involuntary job loss or an employer relocation
  • Jury duty or being summoned to service
  • Hospitalization or death of your host at destination
What's not covered
  • Cancellation for a reason outside the covered reasons
  • Pre-existing conditions not stable for 90 days before the effective date
  • Travel advisories issued before you booked
  • Arrangements not charged to the Card or paid with Card reward points
Emergency medical insures only travellers age 64 or under. At 65 or older there is no medical coverage at all, regardless of the $5M limit, so a U.S. hospital stay then sits entirely on you.

Deductible : No deductible

Out of Province/Country Emergency Medical pays up to $5,000,000 per insured person for the first 15 consecutive days of a trip, in excess of your provincial plan. The certificate insures only travellers age 64 or under on the departure date: there is no medical coverage at 65 or older. Global Excel arranges direct payment where possible. Call before treatment, or pay 20% of covered expenses with a non-approved provider.

What's covered
  • Hospital accommodation and physician fees
  • Emergency dental from an accidental blow, up to $1,000, plus $250 pain relief
  • Private registered nurse up to $10,000 when pre-approved
  • Ground and air ambulance, prescriptions, and diagnostics
  • Return to your departure point and return of a deceased person
  • Transportation to your bedside, up to $1,500 ($150 per day), if hospitalized alone more than 3 days
What's not covered
  • Travellers 65 or older (not insured persons for medical)
  • Days beyond the first 15 consecutive days of a trip
  • Pre-existing conditions not stable for 90 days before departure
  • Travel against a Government of Canada advisory
  • Non-emergency, elective, or experimental treatment
Call Global Excel before any evacuation or medical transport. Like the medical benefit, it does not apply to travellers 65 or older.

Deductible : No deductible

Emergency air ambulance, medical transport, and return to your departure point are covered within the $5,000,000 Emergency Medical benefit. Global Excel arranges and pays for medically necessary transport, then your return home. Return of a deceased person and transportation to your bedside are included. Applies only to insured persons age 64 or under. Call Global Excel before any transport.

What's covered
  • Air ambulance or stretcher transport when medically necessary
  • One-way economy airfare home when medically necessary
  • Return of a deceased person (preparation and transport)
  • Transportation to your bedside, up to $1,500
  • Return of dependent children travelling with you
What's not covered
  • Transport not approved in advance by Global Excel
  • Travellers 65 or older
  • Non-emergency or elective transport

Deductible : No deductible

Trip Interruption reimburses the non-refundable unused portion of prepaid travel plus extra economy transportation when a covered reason interrupts your trip after departure, up to $1,500 per insured person and $6,000 combined. An out-of-pocket benefit pays $100 per day up to $1,000 for accommodation, meals, phone, and taxi or rideshare when your trip is interrupted or your return is delayed.

What's covered
  • Unused non-refundable prepaid travel after a covered interruption
  • One-way economy fare to rejoin the trip or return home
  • Out-of-pocket $100 per day up to $1,000 (accommodation, meals, phone, taxi, rideshare)
  • The same covered reasons as cancellation
What's not covered
  • Interruption for a reason outside the covered reasons
  • Pre-existing conditions not stable for 90 days before departure
  • Amounts beyond $1,500 per person or $6,000 combined
  • Arrangements not charged to the Card or Card reward points
Flight delay, missed connection, and baggage delay share one $1,000 aggregate per occurrence, not $1,000 each.

Deductible : No deductible

Flight Delay covers reasonable expenses when a missed connection, a delayed departure, or denied boarding holds you up 4 hours or more with no alternative. The benefit shares a $1,000 aggregate per occurrence with the baggage delay coverage. The airfare or accommodation must be charged to the Card or paid with Card reward points.

What's covered
  • Meals and accommodation during the delay
  • Reasonable local transportation
  • Triggered by a delay of 4 hours or more, or denied boarding
  • Covers missed connection, delayed departure, and denied boarding
What's not covered
  • Delays under 4 hours
  • Expenses above the $1,000 aggregate per occurrence
  • Expenses not incurred during the delay

Deductible : No deductible

Missed Connection is one of the flight delay triggers. When a missed connection leaves you delayed 4 hours or more with no alternative offered, the benefit reimburses meals, accommodation, and local transportation. It shares the same $1,000 aggregate per occurrence with the delayed departure, denied boarding, and baggage delay coverages.

What's covered
  • Meals and accommodation while you wait
  • Reasonable local transportation
  • Triggered by a 4-hour or longer delay with no alternative
What's not covered
  • Delays under 4 hours
  • Amounts above the shared $1,000 aggregate
  • Voluntary missed connections

Deductible : No deductible

Early return home is provided through the Trip Interruption benefit and the medical return-home provision. When a covered reason cuts your trip short, the card covers a one-way economy fare to your departure point, within the $1,500 per person and $6,000 combined interruption limit. A medically necessary return is arranged by Global Excel for insured persons 64 and under.

What's covered
  • One-way economy fare home after a covered interruption
  • Medically necessary return arranged by Global Excel (age 64 and under)
  • Counts within the $1,500 per person interruption limit
What's not covered
  • A reason outside the covered reasons
  • Amounts beyond the interruption limit
  • Medical return for travellers 65 or older

Deductible : No deductible

Baggage Delay reimburses essential purchases when your checked baggage is not delivered within 6 hours of arrival. Expenses must be incurred within 4 days. The benefit shares a $1,000 aggregate per occurrence with the flight delay coverage, and it does not apply on flights returning to your residence.

What's covered
  • Essential clothing and toiletries
  • Expenses incurred within 4 days of the delay
  • Triggered by a delay over 6 hours
What's not covered
  • Delays of 6 hours or less
  • Flights returning to your residence
  • Amounts above the shared $1,000 aggregate

Deductible : No deductible

Lost or Stolen Baggage covers loss or damage to your baggage and personal effects, up to $1,000 per occurrence for all insured persons combined. A $300 sub-limit applies to jewellery and a $250 sub-limit to golf clubs and bags. Cash, tickets, documents, and fragile items are excluded.

What's covered
  • Loss or damage to baggage and personal effects
  • Up to $1,000 per occurrence for all insured combined
  • Jewellery up to $300; golf clubs and bags up to $250
What's not covered
  • Cash, currency, gift cards, and traveller's cheques
  • Tickets and important documents
  • Fragile items
  • Amounts above the $1,000 occurrence limit

Deductible : No deductible

Travel Accident Insurance pays a lump sum for accidental death or dismemberment while riding as a passenger on a common carrier: $500,000 for loss of life and $250,000 to $500,000 for dismemberment per the schedule. Underwritten by Chubb Life Insurance Company of Canada. The loss must occur within 100 days of the accident, and the greatest single loss is paid.

What's covered
  • Accidental death, up to $500,000
  • Dismemberment, $250,000 to $500,000 per the schedule
  • Coverage as a passenger on a licensed common carrier
What's not covered
  • Private or non-licensed transport
  • Self-inflicted injury or suicide
  • War or terrorism
  • Losses beyond 100 days of the accident

Deductible : No deductible

Hotel Burglary pays up to $1,000 per burglary occurrence for loss or damage to your personal items while you are registered as a guest at the accommodation. The room must be charged to the Card or paid with Card reward points.

What's covered
  • Loss or damage to personal items from a burglary
  • Applies while registered as a guest
  • Up to $1,000 per burglary occurrence
What's not covered
  • Theft without a burglary of the accommodation
  • Cash and documents
  • Amounts above the $1,000 occurrence cap
Policy document 1
Policy document 2

We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?

Coverage Radar

Where the American Express Aeroplan Reserve wins, where it loses

Coverage snapshot for this tab — click any layer to highlight its scores.

Compare

Aeroplan ReserveThis card4.1/5?
$599/yr
With travel insuranceIdeal
Complete coverage · 5.0 / 5
Premium card avg.
$150 avg. annual fee

Click a layer to highlight its scores on the radar.

Side-by-side comparison

How the American Express Aeroplan Reserve stacks up against the alternatives

Same 5 coverage dimensions, ranked head-to-head against the cards most Aeroplan Reserve shoppers also consider.

Card
This card
Aeroplan Reserve

Aeroplan Reserve

American Express · $599/yr

4.1/5?
Cobalt

Cobalt

American Express · $156/yr

2.8/5?
WestJet World Elite Mastercard

WestJet World Elite Mastercard

RBC · $139/yr

4.1/5?

Trip cancellation

Per person, per trip cap

$1,500 / person

Covered reasons apply

Not covered
$1,500 per person

Charged to card or WestJet dollars

Emergency medical

Hospital bills abroad

$5,000,000

Age 64 or under only

$5,000,000

Reimbursement only

Unlimited

No dollar ceiling

Emergency evacuation

Air ambulance + repatriation

Within $5M medical

Within emergency medical

Within $5M medical

Bundled in Emergency Medical

Within medical

Air ambulance pre-authorized

Trip delay trigger

Hours before benefits kick in

4h / $1,000 agg

4-hour trigger

4h / $500

4-hour delay threshold

4h / $500

$250 per day

Rental CDW

Primary or secondary

Primary / $85,000

Primary CDW

Primary / $85,000

Primary CDW

Primary / actual cash value

Primary coverage

StrongLimited / misleadingNot covered

Data verified against each card's Guide to Benefits, May 2026.

Cardholder reviews

What cardholders say about the American Express Aeroplan Reserve

Public sentiment on the insurance suite, the 65+ medical cap, and the $599 fee 41 reviews

RP

r/PersonalFinanceCanada

July 2025

Strong all-round coverage for a travel card

Charged a trip to the Reserve and the embedded coverage is genuinely broad: $5M medical, cancellation, interruption, primary rental. For someone under 65 who travels a few times a year, the insurance alone offsets a chunk of the $599 fee. Global Excel arranged billing directly when I had a clinic visit in the U.S.

MC

Milesopedia comment

March 2025

Medical excludes anyone 65 or older

Big catch for a premium card: the emergency medical only insures people age 64 or under. My partner is 66 and simply is not covered for medical, full stop. For a $599 card marketed to frequent travellers, that exclusion is hard to swallow. We buy a separate policy now.

RA

r/amex

December 2024

No phone insurance, unlike cheaper cards

Coming from the Cobalt I assumed the Reserve would also cover my phone. It does not include mobile device insurance at all, which is odd at this price. The travel side is great, but the purchase protection is just the basics.

CR

creditcardGenius review

October 2024

Reimbursement waits on medical claims

The coverage paid out, but it is excess and you often front the bill first. After an ER visit I waited several weeks while they coordinated with my provincial plan. The money came through, but be ready to carry the cost in the meantime.

Emergency · Card assistance line

How to contact American Express Aeroplan Reserve assistance?

All coverages run through Global Excel Management

Canada and U.S. Assistance

1-800-243-0198

24/7

International Assistance

+905-475-4822 (collect)

Collect calls accepted · 24/7

Benefit administrator: Belair Insurance Company Inc. (Intact) underwrites the travel and purchase coverages; Chubb Life Insurance Company of Canada underwrites Travel Accident | Global Excel Management Inc. is the assistance and claims service provider

How to file an American Express Aeroplan Reserve claim

1

Step 1: Call Global Excel before treatment

For a medical emergency, call Global Excel before you seek treatment at 1-800-243-0198 (Canada and U.S.) or +905-475-4822 collect from abroad. They are available 24/7 and can arrange to pay the provider directly where possible. If you do not call and use a non-approved provider, you pay 20% of covered expenses.

2

Step 2: Report on the day it happens

For trip cancellation, interruption, or delay, contact Global Excel the day the cause occurs or the next business day. For a rental car loss, report it promptly. Keep boarding passes, your Card statement showing the charge, and any police or airline reports.

3

Step 3: Gather your documents

Collect itemized receipts and invoices, your Amex Card statement showing the trip or purchase was charged, your provincial health plan statement for medical claims, and original proof of loss. Keep all originals.

4

Step 4: Submit within the deadline

Send your completed claim form and original documents to Global Excel Management Inc. within the filing deadline (generally 90 days from the date of loss). Approved claims are paid in Canadian funds.

FAQ

What people ask about the American Express Aeroplan Reserve

  • There is no separate enrolment. Emergency medical, flight and baggage delay, lost baggage, and travel accident coverage apply when you charge your travel to the Card or redeem Aeroplan points. For trip cancellation and interruption, the prepaid arrangements must be charged to the Card or paid with the Card's reward points. For rental cars, decline the agency collision waiver and charge the full rental to the Card. In a medical emergency, call Global Excel first at 1-800-243-0198, or you pay 20% of covered expenses.
  • Emergency medical covers the cardmember, spouse, and dependent children only if they are age 64 or under on the departure date and hold a valid provincial health plan; travellers 65 or older are not insured persons for medical. Trip cancellation, interruption, baggage, and travel accident cover the cardmember, spouse, and dependent children whether travelling together or not. Purchase protection and extended warranty cover the cardmember's purchases.
  • Charge the entire rental to the Card or pay with Aeroplan points, and decline the rental agency collision damage waiver at the counter. Coverage is primary, so Belair pays for theft, loss, or damage up to the vehicle's actual cash value with no deductible, before your personal auto insurer is involved. It applies to vehicles with an MSRP of $85,000 or less for rentals up to 48 consecutive days. Report any loss to Global Excel promptly.
  • Call Global Excel Management at 1-800-243-0198 (Canada and U.S.) or +905-475-4822 collect from abroad, on the day the event happens. Submit your claim within the filing deadline, generally 90 days, with itemized receipts, your Card statement showing the charge, your provincial health statement for medical claims, and any police or airline reports. Travel accident claims are handled with Chubb Life. Approved claims are paid in Canadian funds.
  • Emergency medical does not cover travellers 65 or older at all, and pre-existing conditions must be stable for 90 days before departure. There is no mobile device or cell phone insurance, no price protection, no return protection, and no identity theft coverage. Trip cancellation is capped at $1,500 per person ($3,000 combined) and interruption at $1,500 per person ($6,000 combined). Lost baggage excludes cash, tickets, documents, and fragile items, with a $300 jewellery sub-limit.
  • Emergency medical is excess coverage that pays in excess of your provincial plan and any other insurance. Where possible, Global Excel arranges to pay the hospital or clinic directly when you call first, which is a real advantage on a large bill. In practice, for smaller bills or where a provider will not bill an insurer, you pay up front and claim it back. Calling 1-800-243-0198 before treatment protects both your reimbursement and any chance of direct billing.
  • It is primary. Belair pays a covered rental theft or collision claim up to the vehicle's actual cash value, with no deductible, before your personal auto insurer is involved, which keeps your own policy and record clean. Decline the agency collision damage waiver and charge the full rental to the Card or pay with Aeroplan points. The vehicle MSRP must be $85,000 or less and the rental no longer than 48 consecutive days.
  • Not for emergency medical. The certificate defines an insured person for medical as someone age 64 or under on the departure date, so a traveller 65 or older has no emergency medical coverage on this card, regardless of the $5,000,000 limit. The non-medical benefits, such as trip cancellation, interruption, baggage, and travel accident, still apply. Travellers 65 or older should buy a separate medical policy before departure.
  • Yes. Trip cancellation pays up to $1,500 per insured person, to a combined $3,000 for all insured persons, for prepaid non-refundable travel cancelled before departure for a covered reason, such as illness, a family emergency, a Government of Canada travel advisory, jury duty, or an employer relocation. Only arrangements charged to the Card or paid with the Card's reward points are reimbursable. Trip interruption is separate, at $1,500 per person and $6,000 combined.
Not just American Express

Other cards worth considering

Aeroplan Reserve is a strong choice — but depending on what you prioritize, one of these may suit you better.

WestJet World Elite Mastercard

WestJet World Elite Mastercard

RBC

See WestJet World Elite Mastercard review
Aeroplan Visa Infinite

Aeroplan Visa Infinite

CIBC

See Aeroplan Visa Infinite review
Aventura Visa Infinite

Aventura Visa Infinite

CIBC

See Aventura Visa Infinite review
Avion Visa Infinite

Avion Visa Infinite

RBC

See Avion Visa Infinite review

Find your ideal travel insurance

Tell us about your trip and get a tailored recommendation.

Step 1 of 3