ANZ Rewards Black travel insurance: what does it actually cover?

ANZ·A$375/year·Visa

Rewards Black
4,1/5Independent review · verified July 2026
Travel Insurance
4,3
Car Rental
4,1
Protection
2,6

Our Verdict · Travel Insurance

Our take on travel insurance for the ANZ Rewards Black

Pauline Laurore
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews

Six months of cover. One activation trap. That pairing is what really defines the ANZ Rewards Black travel insurance once you leave Australia. Charge $250 of prepaid travel to the card, hold a return ticket, and you get $20 million in overseas emergency medical and evacuation, cancellation to $20,000, and rental excess to $5,000, on trips as long as six months. The kicker: none of it switches on unless the trip was charged to the card. Most cardholders assume holding a Black card is enough. It isn't. Book the flights on points, let only the taxes hit the card, and a claim can be knocked back in full. A $500 excess also applies to medical, cancellation and luggage, and cover stops once a traveller turns 81. If you always put your travel on the card, the six-month window makes this one of the more usable card policies for a long trip; if you book on points or travel past 81, read the activation clause first.

What works on travel
  • Overseas emergency medical and evacuation to $20 million each, with a $500 excess per claim
  • Cancellation to $20,000 per person on any unexpected event outside your control, not a narrow named-reasons list
  • Overseas cover runs up to six months per trip, longer than most complimentary card policies
  • Full domestic Interstate cover: cancellation, delay and luggage on interstate flights charged to the card
  • Rental vehicle excess reimbursed both overseas (to $5,000, no excess) and on Australian hires (to $5,000, $100 excess)
Where travel breaks down
  • Activation by spend: no cover unless you charge $250 of prepaid travel to the card and hold a return ticket
  • $500 excess on overseas medical, dental, cancellation, additional expenses and luggage claims
  • No cover once a traveller turns 81, whatever the trip length
  • Pre-existing conditions not covered unless assessed and approved for a $75 fee, with no automatic list
  • No mobile phone insurance, no price guarantee and no refund cover
Our methodology

Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.

Travel Insurance · 20 guarantees

What does ANZ Rewards Black Travel Insurance actually cover?

Cover only applies if you charged at least $250 of prepaid travel to the card and hold a return ticket. A points booking where only taxes hit the card may not be covered.

Deductible : A$500

Reimburses the non-refundable portion of prepaid travel and accommodation, plus travel agent fees and lost frequent flyer points, up to $20,000 per cardholder or spouse. It triggers on any cancellation, disruption or rescheduling that was unexpected and outside your control, not a short named-reasons list. A $500 excess applies per claim, and pre-existing conditions are excluded unless assessed and approved.

What's covered
  • Unexpected events outside your control
  • Sickness, injury or death of you, a travel companion or a relative
  • Epidemic or pandemic diagnosis preventing travel (such as COVID-19)
  • Lost frequent flyer points or vouchers used for the booking
What's not covered
  • Reasons you were aware of before becoming eligible
  • Changing your mind or a travel companion changing plans
  • Pre-existing medical conditions unless assessed and confirmed
  • Financial default of a provider, and acts of terrorism
Cover only applies if you charged at least $250 of prepaid travel to the card and hold a return ticket. A points booking where only taxes hit the card may not be covered.

Deductible : A$500

Covers overseas emergency medical and hospital costs up to $20 million per cardholder or spouse, with a $500 excess per claim. Treatment is arranged and approved by the 24/7 Allianz Global Assistance line, and cover for a covered event continues for up to 12 months of treatment. Pre-existing conditions are not covered unless assessed and confirmed in writing for a $75 fee.

What's covered
  • Overseas hospital and medical treatment for a covered injury or sickness
  • Emergency dental for sudden acute pain (sub-limit applies)
  • Epidemic or pandemic diagnosis such as COVID-19
What's not covered
  • Pre-existing conditions unless assessed and confirmed for a $75 fee
  • Pregnancy after the 26th week, childbirth and newborn care
  • Dangerous activities, off-piste snow sports, and travel against a government warning

Deductible : No deductible

Overseas Emergency Assistance covers medical evacuation and repatriation up to $20 million, arranged by the Allianz Global Assistance team, with no excess. It includes emergency transport to the nearest suitable hospital, repatriation to Australia when medically necessary, and repatriation of remains. The 24/7 line is reachable from overseas on a reverse-charge basis.

What's covered
  • Emergency evacuation to the nearest suitable hospital
  • Repatriation to Australia when medically necessary
  • Repatriation of remains
  • Funeral expenses overseas up to $25,000
What's not covered
  • Costs not approved by the assistance line where approval was practicable
  • Pre-existing conditions unless assessed and confirmed

Deductible : A$500

Covers overseas emergency dental for sudden acute pain to natural teeth, up to $2,000 per cardholder or spouse, with a $500 excess. It is limited to the relief of spontaneous pain, not planned, routine or cosmetic dental work.

What's covered
  • Sudden acute pain to natural teeth while overseas
What's not covered
  • Routine, planned or cosmetic dental treatment
  • Dental work that could reasonably wait until you return home

Deductible : No deductible

Pays a cash allowance of $75 per person per day while you are hospitalised overseas, up to a total of $8,000 per cardholder or spouse, with no excess. It is a small comfort payment on top of medical cover, not a substitute for it.

What's covered
  • Overseas hospital admission during the journey
What's not covered
  • Domestic hospital stays
  • Stays not linked to a covered overseas event

Deductible : A$500

Additional Expenses covers reasonable extra travel and accommodation if your journey is disrupted by a covered event such as injury, illness or a transport failure, up to $100,000 with a $500 excess. It picks up the unplanned costs of getting back on track after something goes wrong overseas.

What's covered
  • Extra accommodation and travel after a covered disruption
  • Extra costs from injury, illness or a covered transport failure
  • Epidemic or pandemic diagnosis such as COVID-19
What's not covered
  • Costs you could recover elsewhere
  • Disruptions you were aware of before becoming eligible

Deductible : No deductible

Travel Delay Expenses pays for meals and accommodation once your transport is delayed six consecutive hours or more, at up to $50 for meals and $250 for accommodation per 24 hours, capped at $2,000 with no excess. The delay must be outside your control.

What's covered
  • Meals up to $50 per 24 hours
  • Accommodation up to $250 per 24 hours
What's not covered
  • Delays you were aware of before you left
  • Delays within your control

Deductible : No deductible

Alternative Transport Expenses reimburses the reasonable cost of alternative transport to reach a destination on time after a covered delay, up to $2,000 per cardholder or spouse, with no excess. It applies when a scheduled service fails and you need another way to get there.

What's covered
  • Alternative transport to reach a scheduled destination on time
What's not covered
  • Costs recoverable from the carrier
  • Delays within your control

Deductible : No deductible

Return Home and Resumption of Journey pays up to $3,000 to fly home and, where time allows, resume your trip after the death or hospital admission of a relative in Australia, with no excess. It covers the extra fares that a family emergency forces on you mid-trip.

What's covered
  • Return home after death or hospital admission of a relative
  • Resumption of the journey where the period of cover allows
What's not covered
  • Events you were aware of before becoming eligible
  • Pre-existing conditions of the relative unless covered

Deductible : No deductible

Luggage Delay pays $500 for essential purchases after a 10 hour delay, plus a further $1,000 after 72 hours, up to $1,500 per cardholder or spouse, with no excess. It covers the clothes and toiletries you buy while the airline still has your bag.

What's covered
  • Essential purchases such as clothing and toiletries during a delay
What's not covered
  • Delays on the final leg home
  • Items bought after the bag is returned

Deductible : A$500

Luggage and Personal Effects covers theft, loss or accidental damage up to $12,000 per cardholder or spouse, with a $500 excess. Per-item sub-limits apply: $4,000 for computers, cameras and video cameras, and $1,000 for any other item including mobile phones. Items left in a vehicle are covered only up to $5,000 and only during daylight hours.

What's covered
  • Theft, loss or accidental damage to luggage and personal effects
  • Mobile phones covered within the $1,000 per-item sub-limit
What's not covered
  • Valuables left in a vehicle or checked-in luggage
  • Sporting equipment while in use
  • Depreciation applies to older items

Deductible : No deductible

Covers the cost of reissuing lost or stolen travel documents, transaction cards and travellers cheques up to $3,000, and fraudulent use of your cards up to a further $3,000, with no excess. It helps you replace what you need to keep travelling after a theft.

What's covered
  • Reissue or replacement of documents, cards and cheques
  • Fraudulent use of transaction cards
What's not covered
  • Losses you fail to report
  • Cash beyond the stated limits

Deductible : No deductible

Personal Liability covers your legal liability for accidental injury to other people or damage to their property overseas, up to $3,000,000 per event, with no excess. Legal expenses are covered separately up to $15,000. It is the benefit that matters if an accident abroad turns into a claim against you.

What's covered
  • Third-party bodily injury overseas
  • Third-party property damage overseas
What's not covered
  • Liability involving vehicles, aircraft or watercraft
  • Liability to family members or employees
  • Business or professional liability

Deductible : No deductible

Pays a lump sum of $50,000 on the accidental death of a cardholder or spouse and $25,000 per dependant, up to a family total of $150,000, with no excess. Permanent Disability is covered separately at $50,000 per cardholder or spouse.

What's covered
  • Accidental death during the journey
  • Permanent disability from an accident (separate $50,000 limit)
What's not covered
  • Death from illness rather than accident
  • Dangerous activities and excluded events

Deductible : No deductible

Loss of Income replaces your verified weekly income if an overseas injury stops you working after you return, up to a total of $10,000 for a cardholder or spouse, with no excess. There is no cover for dependants. It applies only to injury, not illness.

What's covered
  • Income replacement after a covered overseas injury prevents work
What's not covered
  • Loss of income from illness rather than injury
  • Dependants are not covered

Deductible : A$100

Domestic Travel Insurance covers cancellation of prepaid interstate travel up to $3,000 for all claims combined, with a $100 excess. It applies to interstate trips where the return domestic flight, or at least $250 of prepaid costs, is charged to the card. Cover runs for up to 28 days per journey.

What's covered
  • Cancellation of prepaid interstate travel and accommodation
What's not covered
  • Reasons you were aware of before becoming eligible
  • Pre-existing conditions unless covered

Deductible : No deductible

Pays for meals and accommodation after a domestic flight delay of four hours or more, at $125 per person up to a total of $300 for all claims combined, with no excess. It is modest cover for an interstate delay, not a full domestic policy.

What's covered
  • Meals and accommodation during a covered domestic flight delay
What's not covered
  • Delays within your control
  • Delays you were aware of before you left

Deductible : A$100

Covers reasonable extra domestic travel and accommodation after a covered disruption on an interstate trip, up to $3,000 with a $100 excess. There is no domestic medical cover, because Medicare (Australia's public health scheme) applies within Australia.

What's covered
  • Extra domestic travel and accommodation after a covered disruption
What's not covered
  • No domestic medical cover (Medicare applies in Australia)
  • Disruptions you were aware of beforehand

Deductible : A$100

Covers domestic luggage loss, theft or damage at up to $750 for each covered item and $2,000 in total, with a $100 excess. The per-item cap is low, so a single expensive item is only partly covered.

What's covered
  • Loss, theft or damage to luggage on a domestic interstate trip
What's not covered
  • Items worth more than $750 are only partly covered
  • Valuables left unattended

Deductible : No deductible

Pays for essential purchases after a domestic luggage delay of 12 hours or more, at $150 per person up to $400 for all claims combined, with no excess. It covers the basics while an interstate carrier still has your bag.

What's covered
  • Essential purchases during a covered domestic luggage delay
What's not covered
  • Delays on the final leg home
  • Items bought after the bag is returned
Policy document

We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?

Coverage Radar

Where the ANZ Rewards Black wins, where it loses

Coverage snapshot for this tab — click any layer to highlight its scores.

Evacuation: above the market average
Trip Cancel: below the market average

Compare

Rewards BlackThis card4.1/5?
A$375/yr
With travel insuranceIdeal
Complete coverage · 5.0 / 5
Premium card avg.
A$239 avg. annual fee

Click a layer to highlight its scores on the radar.

Side-by-side comparison

How the ANZ Rewards Black stacks up against the alternatives

Same 5 coverage dimensions, ranked head-to-head against the cards most Rewards Black shoppers also consider.

Card
This card
Rewards Black

Rewards Black

ANZ · A$375/yr

4.1/5?
Platinum

Platinum

ANZ · A$87/yr

4.1/5?
Altitude Velocity Platinum

Altitude Velocity Platinum

Westpac · A$250/yr

4.3/5?
Altitude Velocity Black

Altitude Velocity Black

Westpac · A$370/yr

4.3/5?

Trip cancellation

Per person, per trip cap

$20,000 per person

Capped $20,000

$20,000 per person

Capped $20,000

Unlimited

Unlimited

Unlimited

Unlimited

Emergency medical

Hospital bills abroad

$20,000,000

Capped $20m

$20,000,000

Capped $20m

Unlimited

Unlimited

Unlimited

Unlimited

Emergency evacuation

Air ambulance + repatriation

$20,000,000

Capped $20m

$20,000,000

Capped $20m

Unlimited

Unlimited evacuation

Unlimited

Unlimited evacuation

Trip delay trigger

Hours before benefits kick in

6h / $2,000

Trigger: 6 hours

6h / $2,000

Trigger: 6 hours

6h / $1,100

Trigger: 6 hours

6h / $1,100

Trigger: 6 hours

Trip interruption

Covered amount

$100,000

Extra travel & accommodation

$100,000

Extra travel & accommodation

Unlimited

Extra travel & accommodation

Unlimited

Additional travel & accommodation

StrongLimited / misleadingNot covered

Data verified against each card's Guide to Benefits, May 2026.

Cardholder reviews

What cardholders say about the ANZ Rewards Black

Real experiences on travel cover and claims 30 reviews

AU

AustralianFrequentFlyer

August 2023

Emergency medical team came through

The emergency medical team at Allianz were great. Online nurses were fantastic and quickly notified that I was covered.

AU

AustralianFrequentFlyer

March 2024

The June 2024 changes stung

coverage reducing, duration of trips reducing from 6 months to 3 month, policy excess up and coverage decreased.

AU

AustralianFrequentFlyer

August 2023

Slow to respond on claims

They take 10 days to respond to a claim, and on the 10th day, ask a clarifying question.

Emergency · Card assistance line

How to contact ANZ Rewards Black assistance?

Australia Assistance

1800 010 075

24/7

Overseas Assistance (reverse charge)

+61 7 3305 7465

Reverse charge accepted · 24/7

Benefit administrator: Allianz Global Assistance (AWP Australia) for ANZ

How to make an ANZ Rewards Black claim

1

Step 1: Call Allianz Global Assistance before you incur major costs

For a medical emergency overseas, call +61 7 3305 7465 any time, day or night. Getting approval first means the insurer pays what it would have authorised, and it opens the file early. Save that number in your phone before you fly.

2

Step 2: Lodge the claim and gather your documents

Lodge online at claimmanager.com.au/anz, or get forms at travel.agaassistance.com.au/anz. Bring itemised accounts for medical or delay costs, a property irregularity report from the airline for luggage, and a police report for theft. Convert paper to PDF and keep everything dated.

3

Step 3: Prove the trip was charged to the card

The first thing Allianz checks is activation, so include the card statement showing you charged at least $250 of prepaid travel. Allianz aims to assess within 10 business days of receiving a complete claim. If it asks for more, reply quickly so the file does not stall.

FAQ

What people ask about the ANZ Rewards Black

  • The cover is not automatic. Before you leave Australia, you activate it by charging at least $250 of your prepaid travel costs to the ANZ Rewards Black, holding a return overseas travel ticket, and being aged under 81. Prepaid costs can include your flights, departure taxes, accommodation or other prepaid itinerary items. There is no separate registration step, but simply holding the card is not enough. If you book flights on points and only the taxes hit the card, that may not meet the $250 spend condition, so check before you rely on the cover. For domestic interstate cover, charge the return flight or at least $250 of prepaid costs to the card.
  • Cover extends to the cardholder, their spouse or de facto partner, and dependants, when each person meets the eligibility rules. Spouses and dependants must be Australian residents, hold their own return ticket, be aged under 81, and travel with the cardholder for at least half of the period of cover. Dependants under two years are covered on the same basis. When a cardholder, spouse and dependant travel together, only one person can claim as the cardholder and the others claim as spouse or dependant. Always check each traveller against the covered-persons definition in your ANZ Rewards Black PDS (Product Disclosure Statement, the policy booklet) before you rely on the cover.
  • It reimburses the excess (the amount the hire company makes you pay towards damage or theft), not the damage itself, so you pay the hire company first and claim it back. On the ANZ Rewards Black the overseas rental excess sits inside the travel policy and is reimbursed up to $5,000 with no excess. In Australia a separate Rental Vehicle Excess in Australia benefit reimburses up to the lesser of your agreement excess or $5,000, with a $100 excess per claim. To qualify, charge the entire vehicle rental to the card and drive under a valid rental agreement. Keep the rental agreement, the incident report and the hire company's written confirmation of the amount you owe.
  • Claims go through Allianz Global Assistance, which administers the cover for ANZ, not ANZ itself. Lodge online at claimmanager.com.au/anz, or get forms at travel.agaassistance.com.au/anz. Notify them as soon as possible and, for a medical emergency overseas, call the 24/7 line on +61 7 3305 7465 first. The first thing they check is that the trip was charged to the card, so include the card statement showing your prepaid spend, plus itemised accounts for medical costs and a property irregularity report from the airline for luggage. Allianz aims to assess a complete claim within 10 business days. Some cardholders report clean approvals, others describe follow-up document requests, so lodge early and keep everything dated.
  • The biggest gap is activation: if you did not charge at least $250 of prepaid travel to the card and hold a return ticket, there is no cover at all. Overseas cover stops after six months per trip and no cover applies once a traveller turns 81. Pre-existing conditions are excluded unless assessed and approved for a $75 fee, and there is no automatically-covered list. Off-piste skiing, off-piste snowboarding, snowmobiling and racing are excluded, along with other dangerous activities and travel against a government warning. There is no medical cover for domestic trips, since Medicare (Australia's public health scheme) applies at home, and there is no mobile phone insurance.
  • Up to six consecutive months per journey. As a Black-tier card, the ANZ Rewards Black gives you up to six months of overseas cover from your departure date, twice the three months the Platinum-tier ANZ cards get. Cover ends when you return home, when you reach the date on your return ticket, or at the six-month mark, whichever comes first. If your return is delayed by a covered event, cover can extend automatically by up to four weeks, and longer if a doctor certifies you cannot travel. For any trip planned to run beyond six months, you need a standalone travel insurance policy for the remaining time.
  • Yes, through a separate Domestic Travel Insurance section that applies to interstate trips charged to the card. It covers cancellation up to $3,000, flight delay expenses after four hours at $125 per person up to $300, additional expenses up to $3,000, luggage up to $750 an item and $2,000 in total, and luggage delay up to $400. There is no domestic medical cover, because Medicare (Australia's public health scheme) applies within Australia. To activate it, charge the entire return domestic flight, or at least $250 of prepaid costs, to the card and hold a return domestic flight ticket. Cover runs for up to 28 days per journey, so it suits short interstate trips rather than long domestic stays.
  • Not automatically. A pre-existing condition (any condition you had symptoms, diagnosis or treatment for before becoming eligible) is not covered unless Allianz Global Assistance assesses it and confirms cover in writing. There is no list of conditions covered automatically, so every pre-existing condition needs assessment. You apply online or by phone at checkyourcover.com.au/anz, answer the health questions honestly, and pay a $75 administration fee if cover is confirmed. Pregnancy is treated as a pre-existing condition, and no cover applies beyond the 26th week. If your condition is not assessed and approved, any claim linked to it will be declined, so arrange assessment before you travel if this applies to you.
  • On-piste skiing and snowboarding are covered under the overseas travel policy at no extra cost, because they are not named in the dangerous-activities exclusion. Off-piste skiing, off-piste snowboarding and snowmobiling are excluded, so a claim from skiing outside the marked runs would be declined. Your ski equipment is not separately insured while in use, and racing is excluded, so treat expensive gear and competitive events as uncovered. There is no snow-specific medical top-up on this card. If you plan off-piste or backcountry runs, a dedicated snow travel policy is the safer option, since the ANZ Rewards Black will not respond to an off-piste claim.
  • No. The ANZ Rewards Black does not include a mobile phone insurance benefit. Theft or accidental damage to your phone in everyday use at home is not covered. While travelling overseas, a phone is only treated as an item of luggage, which carries a $1,000 per-item sub-limit under the luggage benefit, and a $500 excess applies to luggage claims. That is well short of the replacement cost of a current flagship handset, which runs roughly $1,200 to $2,300. If phone cover matters to you, a standalone mobile or gadget policy, or your home contents insurance, is the place to get it, since this card will not fill that gap.
Not just ANZ

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Rewards Black is a strong choice — but depending on what you prioritize, one of these may suit you better.

Altitude Velocity Platinum

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See Altitude Velocity Platinum review
Altitude Velocity Black

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Altitude Qantas Platinum

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See Altitude Qantas Platinum review
Altitude Black

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See Altitude Black review

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