Citi AAdvantage Executive World Elite Mastercard Card Insurance Benefits 2025
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FAQ - Citi AAdvantage Executive World Elite Mastercard
How can I contact customer support?
To contact customer support, call 1-866-506-5222 (TTY: 711 or other Relay Service) Monday to Sunday, 8 a.m. to 12 a.m. ET. For international calls, dial collect at 1-312-356-7830.
How do I report a claim?
To report a claim, call 1-866-506-5222 (TTY: 711 or other Relay Service) within 60 days of the incident. Required documents include receipts, police reports, and proof of loss.
Who is insured?
Coverage includes the cardholder, their spouse or domestic partner, and dependent children as specified in the policy.
How can I obtain an insurance certificate?
To obtain an insurance certificate, contact 1-866-506-5222.
For which sports activities am I not insured?
High-risk sports activities, including extreme or professional sports, are not covered.
From when am I covered, and for how long?
Coverage begins when the trip or purchase is charged to the card. The duration depends on the specific benefit terms.
In which countries am I covered? Am I covered worldwide?
Coverage applies worldwide except in restricted regions. Confirm details with customer support before traveling.
To benefit from the coverage, does the trip need to be paid in full with the card?
Yes, the trip or purchase must be fully charged to the card to activate benefits.
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