Kiwibank Platinum Visa: what does its complimentary travel insurance actually cover?

Capped at $5,000 per trip for everyone travelling together, this covers prepaid non-refundable travel and accommodation if the journey is cancelled, rescheduled or shortened for reasons outside your control. Lost frequent flyer points and reasonable rescheduling costs count towards the same limit, with travel agent fees capped at $500. Cover starts as soon as you spend $500 of prepaid travel costs on the card, and a $200 excess applies.

Covers up to $40,000,000 of overseas hospital, medical and surgical costs for travellers under 75, including medical repatriation, after a $200 excess per event. The limit applies once per trip for everyone covered, and from age 75 the benefit is Nil unless cover is accepted after a medical assessment. Costs caused by a terrorist act are capped at $250,000, and in Australia and the UK you must use the public health system under the reciprocal health agreements.

Medical repatriation to New Zealand sits inside the $40,000,000 Medical and Repatriation Expenses benefit for travellers under 75, arranged through the Allianz Partners 24/7 emergency line. The insurer can choose to bring you home once you are fit to travel, and stops paying overseas costs if you refuse. Funeral costs overseas, or returning remains to New Zealand, are paid up to $30,000.

Pays up to $1,500 for emergency dental treatment overseas, after a $200 excess. It only covers the immediate relief of sudden, acute pain in healthy natural teeth after an infection or a broken tooth, certified in writing by the treating dentist.

Pays $150 for each 24 hours you spend in an overseas hospital, up to $3,000 for the trip. The stay must exceed 48 hours, and the first 48 continuous hours are never paid.

Reasonable extra accommodation and travel costs are covered up to $50,000 when illness, injury, a relative's death, a strike, bad weather, a natural disaster or lost travel documents disrupt the journey overseas. Being denied boarding on suspicion of an epidemic disease is capped at $3,000 ($500 a day), and a $200 excess applies per event.

Pays reasonable extra meals and accommodation once your journey is delayed by at least 6 hours for reasons outside your control. You get up to $500 after the first 6 hours, then $500 for each further full 24 hours, up to $2,500, with no excess.

No alternative transport cover. Additional Expenses can pay extra travel costs when a scheduled connection is cancelled or delayed by a strike or the weather, but there is no benefit to reach a prepaid event on time. The cost of alternative transport to reach a prepaid cruise, tour or event on time is out of pocket.

If a close relative's serious injury, illness or death forces you home, the extra cost of returning is paid under Additional Expenses, and the public transport cost of flying back out to resume the trip is paid up to $5,000. Resumption only applies to journeys of at least 14 days when you had been away for less than half of them.

If your bag is temporarily lost in transit and not back within 12 hours, essentials are reimbursed up to $1,000. A further $1,000 is payable if it is still missing 24 hours later, with no excess.

Lost, stolen or damaged personal baggage is covered up to $30,000 for the trip, shared by everyone covered, with a $2,500 limit per item and $5,000 per item for computers and cameras. Items over two years old are depreciated by at least 20% a year, and proof of ownership is needed for claims over $500.

Replacing lost, damaged or stolen passports, visas and credit cards is covered up to $2,000, including fraudulent use of them by someone else. Cash for personal use is a separate benefit capped at $500, and only when it was on you, in a locked safe or in your room with you present.

Covers your legal liability for accidentally injuring someone or damaging their property overseas, up to $2,500,000, including legal costs awarded against you. Defence and settlement costs are paid when Allianz Partners approves them in writing first.

Pays $100,000 for accidental death or permanent total disablement during the journey, with partial amounts for loss of a limb, sight or hearing. The limit applies once per trip for everyone covered, and the loss must follow the injury within 12 months.

No loss of income cover. This benefit is not included with this card, and the policy wording excludes loss of income in its general exclusions. Injured in Bali and off work for 8 weeks on your return, you get no income replacement from this card, and ACC weekly compensation only applies to injuries ACC covers.

Trips within New Zealand are covered for cancellation up to $5,000, shared by everyone travelling, once you spend at least $250 of prepaid travel costs for that trip on the card within 12 months of departure. The same rules as overseas cancellation apply, including travel agent fees capped at $500 and a $200 excess.

A delay of at least 6 hours on a trip within New Zealand pays reasonable extra meals and accommodation, up to $500 after the first 6 hours and $500 for each further full 24 hours, to a $2,500 maximum. No excess applies.

No domestic disruption cover. This benefit is not included with this card, because trips within New Zealand only carry cancellation and travel delay cover. Extra accommodation and transport after a disruption on a trip within New Zealand are out of pocket.

No domestic luggage cover. This benefit is not included with this card. Lost or stolen luggage on a trip within New Zealand is not reimbursable through this card.

No domestic bag delay cover. This benefit is not included with this card. Essentials bought while your bag is delayed on a domestic flight are out of pocket.