Chase·$795/year·Visa Infinite

Our Verdict · Travel Insurance
Expert review · Pauline Laurore
Author of HelloSafe's card insurance reviews
Strong cancel. Weak medical. Here's what that gap actually costs a Reserve cardholder. You're at a hospital in Rome and the front desk asks for payment upfront. The Chase Sapphire Reserve gives you $2,500 in emergency medical coverage, reimbursement-only (you advance the full amount, file afterward). A $50 deductible applies. Most cardholders assume $2,500 covers a foreign ER. It doesn't. A single overnight in a French clinic runs $3,000 to $8,000. Standalone travel insurance starts at $100,000 per person for international trips. The gap: $97,500. Chase Sapphire Reserve travel insurance benefits run deeper on cancellation: $10,000 per person, zero deductible, 13 covered reasons including severe weather, jury duty, terrorism within 25 miles of your departure airport, and named storm warnings. The 6-hour trip delay trigger is twice as responsive as the 12-hour standard on most cards, with up to $500 per traveler for meals and lodging. Lost luggage pays $3,000 per traveler, carry-on bags included. AD&D (accidental death and dismemberment) runs up to $1,000,000 on a common carrier. Here's what most cardholders miss: emergency evacuation requires pre-authorization from chasecardbenefits.com before any transport is arranged. Not after. Costs incurred without prior approval are not reimbursed. Evacuation is covered up to $100,000, with companion round-trip economy fare if hospitalized more than 8 days. Filing goes through eclaimsline (chasecardbenefits.com), Chase's benefit administrator. Contact them within 20 days of an incident; submit full documentation within 90 days. For trip cancellation: itemized supplier invoices, a written denial of refund from each supplier, and your card statement showing the charge. Some cardholders report approvals in 3-4 weeks. Others describe repeated document requests and 8-week waits. If you travel internationally without separate health coverage, the $2,500 medical cap is a real exposure for any serious incident. If your employer plan extends abroad, this gap matters less. The cancellation, delay, and evacuation benefits are among the better card-based offerings at this price point.
Travel Insurance · 9 guarantees
Quality, not just caps
Guarantee
Status
Limit · Cap
Trip cancellation
$10,000
$10,000
Trip interruption
$10,000
$10,000
Transport delay
$500
$500
Baggage delay
$500
$500
Medical fees abroad
$2,500
$2,500
Medical repatriation
$100,000
$100,000
Personal liability
$1,000,000
$1,000,000
Lost luggage / theft
$3,000
$3,000
Domestic trip covered
Source : Virginia Surety Company, Inc. (Assurant), Guide to Benefits, Chase Sapphire Reserve, effective 10/01/2024 (BGC11388)
View all guarantees and assistance (PDF)Cardholder reviews
Average rating · based on 9 cardholder reviews
What works on travel
UpgradedPoints reader
Jan 2025
Flight delay claim paid, no issues
My flight was delayed overnight and I submitted my receipts online, got reimbursed around $170 back, no issues. The process was straightforward once I had all the documents.
CNN Underscored user
2024
Hotel covered after overnight delay
Chase Sapphire Reserve saved me over $400 when my flight was delayed and I had to book an unplanned hotel. Submitted the claim within a week, approved in about two weeks.
FlyerTalk Forums (r/chase)
2024
Claim easy, paid in two weeks
Claim was easy, filled the form, uploaded docs, got paid in about two weeks.
No Point Left Behind reader
Feb 2025
Had to resubmit same documents twice
The second claim required me to resubmit documents I had already provided. After uploading the same files again, the claim was finally approved.
Where travel breaks down
TripAdvisor Air Travel Forum
2023
Claim denied after six months of documentation
I diligently submitted required documentation multiple times over six months, and the claim was ultimately denied by E-Claims, stating the incident did not qualify as a Terrorist Incident even though it was described as covered in the benefits guide.
TripAdvisor Air Travel Forum
2024
eClaimsline drags its feet
Beware of eClaimsline, they seem to drag their feet hoping you'll give up. I had to call multiple times to confirm they even received my documents.
r/CreditCards
2023
FAA groundstop not a covered delay reason
The FAA grounded all US flights in January. I got stranded in Atlanta, missed my connection, hotel refused to refund. Filed a claim to Chase's travel insurance partner. After a month, they responded: 'Cancellations by the common carrier for reasons other than weather or strike affecting public transportation are not eligible.' FAA groundstop = not covered.
CFPB complaint
2025
Trip delay denied, closed with monetary relief
Trip delay reimbursement denied: 'The benefit does not address the items claimed; therefore, the claim has been closed.' No further explanation. Closed with monetary relief after CFPB complaint.
CFPB complaint
Jan 2025
Verbal confirmation not accepted
Benefit department declined my claim because I lacked a 'flight cancellation' email. Chase Travel verbally confirmed the cancellation to the benefit department. Verbal confirmation not accepted.
Emergency · Card assistance line
Chase Sapphire Reserve benefit administrator
US Travel & Emergency Assistance
1-800-350-1697
No charge for assistance coordination · 24/7
International Travel & Emergency Assistance
001-214-503-2954 (collect)
Collect · 24/7
Benefit administrator: Virginia Surety Company, Inc. (Assurant), chasecardbenefits.com, 1-888-320-9961
Claims & pre-authorizations
How to file a claim
Contact within 20 days
Notify chasecardbenefits.com or call 1-800-350-1697 within 20 days of the covered incident.
Submit documentation within 90 days
Upload all required documents, itemized invoices, written denial of refund from each supplier, and your card statement showing the charge.
Track your claim online
Log in at eclaimsline.com to check claim status. Keep copies of all submitted documents.
FAQ