Covers all prepaid non-refundable travel and accommodation for an unexpected event outside your control, including a positive pandemic diagnosis, up to $25,000 per person. Cover switches on only when you charge at least $500 of prepaid travel to the card and hold a return ticket. A $600 excess applies to each cancellation claim.
What does the NAB Rewards Signature with Velocity travel insurance actually cover?
NAB·A$395/year·Visa Signature
4,2/5Independent review · verified July 2026
4,3
4,4
2,6
Our Verdict · Travel Insurance
Our take on travel insurance for the NAB Rewards Signature with Velocity
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews
Twenty million dollars of overseas medical cover. A $600 excess, and an activation catch. That is the NAB Rewards Signature with Velocity travel insurance in one line. Charge at least $500 of prepaid travel to the card, hold a return ticket, and you are covered for emergency medical to $20 million, cancellation to $25,000, and trips of up to six months. Most cardholders assume that holding the card is enough. It isn't. Book the flights on points so only the taxes land on the card, and the cover may never switch on. The $600 excess bites too, and it applies to each medical, cancellation, luggage and overseas rental excess claim. Put your travel on the card and stay under six months, and the overseas cover earns its keep. Book on points, and read the activation clause first.
What works on travel
- Overseas emergency medical to $20 million, with evacuation and repatriation covered to a separate $20 million
- Cover runs up to six months per overseas trip, one of the longest windows on a complimentary policy
- Cancellation to $25,000 per person, on a broad any-unexpected-event scope that includes pandemic diagnosis
- Personal liability to $2,500,000 and a full interstate domestic travel section on top of the overseas cover
Where travel breaks down
- Activation by spend: no cover unless you charge at least $500 of the trip to the card and hold a return ticket
- $600 excess on medical, cancellation, luggage and overseas rental excess claims, well above the market and payable per claim
- No pre-existing condition is auto-covered: each one must be assessed by Allianz, with a $75 fee once approved
- Overseas cover stops at six months and the age cut-off is 81, so longer trips and older travellers fall outside it
Our methodology
Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.
Travel Insurance · 20 guarantees
What does NAB Rewards Signature with Velocity Travel Insurance actually cover?
Cover only applies if you charged at least $500 of the trip to the card and hold a return ticket. A points booking where only taxes hit the card may not be covered.
What's covered
- Illness or injury to you, a companion or a relative
- Death of you, a companion or a relative
- Severe weather or a natural disaster
- Lost frequent flyer points on a cancelled booking
- Travel agent cancellation fees up to $2,000
What's not covered
- A pre-existing condition unless assessed and confirmed by Allianz
- A reason you were aware of before becoming eligible
- Changing your mind or a companion changing plans
- Financial default of a travel provider
A $600 excess applies to every overseas medical claim, and the cover only switches on once you have charged $500 of the trip to the card.
Pays overseas emergency medical and hospital costs up to $20 million, arranged through the 24/7 Allianz Global Assistance line. Treatment is covered for up to 12 months from the incident. A $600 excess applies to each medical claim.
What's covered
- Hospital and surgical treatment overseas
- Ambulance charges
- Emergency dental arising from an injury
What's not covered
- Pre-existing conditions unless assessed and confirmed
- Pregnancy after the 26th week
- Travel booked against medical advice
Covers emergency evacuation and repatriation to Australia up to $20 million, coordinated by Allianz Global Assistance around the clock. Repatriation of remains is covered separately under funeral expenses to $60,000. No excess applies.
What's covered
- Medical evacuation to the nearest suitable hospital
- Repatriation to Australia when medically necessary
- Repatriation of remains up to $60,000
What's not covered
- Evacuation not approved by Allianz Global Assistance
- Pre-existing conditions unless confirmed
Pays up to $2,000 for emergency dental treatment for sudden and acute pain (spontaneous toothache) to natural teeth while overseas. A $600 excess applies. Routine and cosmetic dental is not covered.
What's covered
- Sudden acute pain to natural teeth
What's not covered
- Routine or cosmetic dental
- Treatment that could reasonably wait until you return
Pays $100 per person for each day you are hospitalised overseas, up to a total of $15,000. It is a cash allowance for incidentals on top of the medical cover, with no excess.
What's covered
- $100 for each day admitted to hospital overseas
What's not covered
- Days not spent as an admitted patient
Covers reasonable extra travel and accommodation when your trip is disrupted by injury, illness or an event outside your control, up to $200,000. A $600 excess applies. This is the benefit that funds an unplanned overnight or a changed route.
What's covered
- Additional accommodation
- Additional transport to continue the journey
What's not covered
- Costs you would have paid anyway
- Disruption from a reason you were aware of
After a delay of 6 or more consecutive hours to your scheduled transport, pays up to $500 per person for each 24-hour period for meals and accommodation, capped at $2,000. No excess applies. Keep the receipts, the assessor asks for them.
What's covered
- Meals during the delay
- Accommodation during the delay
What's not covered
- Delays you were warned about before travel
Pays up to $3,250 for alternative transport to reach a destination on time after your scheduled transport is delayed or cancelled. A $600 excess applies.
What's covered
- Reasonable alternative transport costs
What's not covered
- Costs recoverable from the carrier
Pays up to $5,000 to fly home and resume your journey if a relative in Australia dies or is admitted to hospital during your trip. Resumption of the journey, flying back to continue, is included, with no excess.
What's covered
- Return flight home for a relative's death or hospital admission
- Resumption of the journey
What's not covered
- Pre-existing conditions of the relative unless confirmed
If your luggage is delayed 10 or more consecutive hours, pays $500 for essential items, plus a further $1,000 after 72 hours, up to $1,500. No excess applies. Keep receipts for the emergency purchases.
What's covered
- Essential clothing and toiletries during the delay
What's not covered
- Items bought after the luggage is returned
Per-item sub-limits are low: $1,000 covers a phone and $4,000 a laptop or camera, so a high-end kit may not be paid out in full.
Covers theft, accidental damage or permanent loss of luggage and personal effects up to $15,000 per person. Per-item sub-limits apply: $4,000 for computers and cameras, $1,000 for any other item including mobile phones. A $600 excess applies, and depreciation is factored in.
What's covered
- Stolen, damaged or lost luggage and personal effects
- Up to $5,000 for items left in a vehicle during daylight hours
What's not covered
- Valuables left in a vehicle or in checked luggage
- Sporting equipment damaged while in use
Pays up to $5,000 to reissue or replace lost or stolen travel documents, transaction cards and cash, plus up to $5,000 for fraudulent use of your cards. No excess applies.
What's covered
- Reissue of passports and travel documents
- Fraudulent transactions on lost or stolen cards
What's not covered
- Losses you did not take reasonable care to prevent
Covers your legal liability up to $2,500,000 per event if you injure someone or damage their property overseas. Legal expenses are covered separately to $15,000. No excess applies.
What's covered
- Third-party bodily injury
- Third-party property damage
What's not covered
- Liability from owning or driving a vehicle, aircraft or watercraft
- Liability to family or travel companions
Pays a lump sum of $50,000 on the accidental death of the cardholder or spouse, and $25,000 per dependant, up to a family total of $150,000. No excess applies.
What's covered
- Accidental death during the journey
What's not covered
- Death from a pre-existing condition or an excluded activity
Replaces your verified weekly income up to a total of $13,000 if an overseas injury stops you working after you return. No excess applies, and dependants are not covered for this benefit.
What's covered
- Verified weekly income after a covered overseas injury
What's not covered
- Loss from sickness rather than injury
- Dependants
Covers cancellation of prepaid interstate travel up to $3,000 when the return domestic flight is charged to the card. A $75 excess applies. This is domestic travel cover, separate from the overseas policy.
What's covered
- Non-refundable interstate travel and accommodation
What's not covered
- Reasons you were aware of before booking
After a domestic flight delay of 4 or more hours, pays $125 per person for meals and accommodation, up to $300. No excess applies.
What's covered
- Meals and accommodation during an interstate flight delay
What's not covered
- Delays announced before you travelled
Covers reasonable extra interstate travel and accommodation from injury, illness or disruption, up to $3,000. A $75 excess applies. There is no domestic medical cover, because Medicare applies within Australia.
What's covered
- Additional interstate accommodation and transport
What's not covered
- Medical treatment within Australia
Covers loss, theft or damage to luggage on an interstate trip, up to $750 for each item and $2,000 in total. A $75 excess applies.
What's covered
- Interstate luggage loss, theft or damage
What's not covered
- Valuables left unattended
If your luggage is delayed 12 or more hours on an interstate trip, pays $150 per person for essentials, up to $400. No excess applies.
What's covered
- Essential purchases during a domestic luggage delay
What's not covered
- Items bought after the luggage is returned
Policy document
We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?
Coverage Radar
Where the NAB Rewards Signature with Velocity wins, where it loses
Coverage snapshot for this tab — click any layer to highlight its scores.
Compare
Rewards Signature with VelocityThis card4.2/5?
A$395/yrWith travel insuranceIdeal
Complete coverage · 5.0 / 5Premium card avg.
A$241 avg. annual feeClick a layer to highlight its scores on the radar.
Side-by-side comparison
How the NAB Rewards Signature with Velocity stacks up against the alternatives
Same 5 coverage dimensions, ranked head-to-head against the cards most Rewards Signature with Velocity shoppers also consider.
| Card | This card Rewards Signature with Velocity NAB · A$395/yr 4.2/5? | Qantas Rewards Signature NAB · A$420/yr 4.1/5? | Amplify Qantas Signature Bank of Melbourne · A$370/yr 4.3/5? | Amplify Qantas Platinum Bank of Melbourne · A$250/yr 4.3/5? |
|---|---|---|---|---|
Trip cancellation Per person, per trip cap | $25,000 per person Capped $25,000 | $25,000 per person All prepaid travel | Unlimited Unlimited | Unlimited Unlimited |
Emergency medical Hospital bills abroad | $20,000,000 Capped $20 million | $20,000,000 Capped $20m | Unlimited Unlimited | Unlimited Unlimited |
Emergency evacuation Air ambulance + repatriation | $20,000,000 Capped $20 million | $20,000,000 Capped $20m | Unlimited Unlimited evacuation | Unlimited Unlimited evacuation |
Trip delay trigger Hours before benefits kick in | 6h / $2,000 Trigger: 6 hours | 6h / $2,000 Trigger: 6 hours | 6h / $1,100 Trigger: 6 hours | 6h / $500 Trigger: 6 hours |
Trip interruption Covered amount | $200,000 Extra travel & accommodation | $200,000 per person Extra travel & accommodation | Unlimited Extra travel & accommodation | Unlimited Extra travel & accommodation |
StrongLimited / misleadingNot covered
Data verified against each card's Guide to Benefits, May 2026.
Cardholder reviews
What cardholders say about the NAB Rewards Signature with Velocity
Real experiences on complimentary insurance, claims and fees 6 reviews
F(
frojer (ProductReview)
Decent points, insurance and no forex
Decent points and includes insurance and no international fees.
G(
gaz0303 (Australian Frequent Flyer)
Read the fine print before you claim
My insurer (Allianz via NAB credit cards) has refused to cover both expenses. On page 47 of the booklet is the phrase that we will pay for the higher of the two amounts, not both, but on page 21 that neatly tables all the benefits, this exclusion is not mentioned at all.
TM
Tony Mendes (ProductReview)
Fees up, service down
Their Fees keep going up, while their Service keeps going down, and branches being closed.
Emergency · Card assistance line
How to contact NAB Rewards Signature with Velocity assistance?
Australia Assistance
1800 010 075
24/7
Overseas Assistance (reverse charge)
+61 7 3305 8800
Reverse charge accepted · 24/7
Benefit administrator: Allianz Global Assistance (AWP Australia) for NAB
Claims & pre-authorizations
How to make a NAB Rewards Signature with Velocity claim
1
Step 1: Call Allianz Global Assistance before you incur major costs
For a medical emergency overseas, call +61 7 3305 8800, or 1800 010 075 in Australia, before treatment where you can. The assistance team can approve costs and arrange care, and the call record supports your claim.
2
Step 2: Lodge the claim and gather your documents
Submit the claim to Allianz Global Assistance on 1800 187 025 as soon as reasonably possible. Collect itemised accounts, a property irregularity report from the airline for luggage, and your card statement showing the trip was charged.
3
Step 3: Prove the trip was charged to the card
The first thing the assessor checks is that at least $500 of prepaid travel went on the card and you held a return ticket. Keep that statement, and expect roughly four to eight weeks for a decision on a complex claim.
FAQ
What people ask about the NAB Rewards Signature with Velocity
- You activate the international cover by charging at least $500 of your prepaid travel costs to the card account before you leave Australia, and by holding a return overseas travel ticket. There is no separate registration step, but the cover is not automatic just from holding the card. You also need to be aged under 81 when you become eligible. Activation (charging the required travel to the card so the cover switches on) is the single most common thing cardholders get wrong. If you book flights on points and only the taxes hit the card, that may not meet the $500 spend condition, so check before you rely on the cover.
- Cover extends to the cardholder, their spouse or de facto partner, and dependent children, once the trip is charged to the card and each traveller holds a return ticket and is aged under 81. Spouses and dependants must travel with the cardholder for at least 50% of the cardholder's period of cover to be eligible. Only one person can claim as the cardholder on a shared trip, and the others claim as a spouse or dependant. Check the covered-persons definition in your PDS (Product Disclosure Statement, the policy booklet) for the sums insured that apply to each person.
- It reimburses the excess (the amount the hire company makes you pay towards damage or theft), up to $10,000. It does not waive the damage, so the hire company still charges you and you claim it back afterwards. The card covers this both overseas, inside the international travel policy with a $600 excess, and on Australian hire cars through a separate Rental Vehicle Excess in Australia benefit with a $100 excess. To qualify, charge the entire rental to the card account. Keep your rental agreement and the written confirmation of the amount you were liable for, as the assessor asks for both.
- Claims go through Allianz Global Assistance, the administrator behind the policy, on 1800 187 025, or online. For a medical emergency, call the 24/7 assistance line on +61 7 3305 8800 before treatment where you can. Lodge the claim as soon as reasonably possible and keep the documents that prove the loss: itemised accounts, a property irregularity report from the airline for luggage, and your card statement showing at least $500 of the trip was charged. Some cardholders report quick online approvals. Others describe repeated document requests, so lodge early and keep everything dated.
- The biggest gap is activation: if you did not charge at least $500 of prepaid travel to the card and hold a return ticket, there is no international cover at all. Pre-existing medical conditions are not covered unless Allianz assesses and confirms them, with a $75 fee once approved. A $600 excess applies to medical, cancellation, luggage and overseas rental excess claims. Overseas cover stops at six months per trip and at age 81. Off-piste skiing, snowboarding and snowmobiling are excluded, and there is no overseas-style medical cover for domestic trips because Medicare applies within Australia.
- Yes. On top of the overseas rental excess in the travel policy, the card includes a separate Rental Vehicle Excess Insurance in Australia benefit. It reimburses the excess you are liable for after an Australian hire car is damaged or stolen, up to the lesser of your agreement excess or $10,000, with a $100 excess per claim. You must charge the entire cost of the vehicle rental to the card account for the cover to apply. This makes the card genuinely useful for a domestic road trip, which plenty of complimentary policies leave out entirely.
- Yes, through a separate Domestic Travel Insurance section that applies to return interstate flights charged to the card. It covers domestic cancellation up to $3,000, flight delay after 4 hours ($125 per person, up to $300), additional expenses up to $3,000, and luggage up to $2,000. Cover runs for up to 28 days per journey. There is no domestic medical cover, because Medicare applies within Australia. To activate it, charge the full return domestic flight, or at least $250 of prepaid domestic travel, to the card before you travel.
- No. The NAB Card Insurance Policy Information Booklet that applies to this card does not include a mobile phone or screen insurance benefit, so a cracked or stolen phone is not covered. Your handset may still be covered as luggage under the travel policy while you are on a covered trip, but only up to the $1,000 per-item sub-limit and subject to the $600 luggage excess. Outside a covered trip there is no phone cover at all. A flagship screen repair commonly costs $200 to $600, and a full replacement $1,200 to $2,300, so budget for that yourself.
- On-piste skiing and snowboarding are covered under the overseas travel policy at no extra cost, because they are not listed in the dangerous-activities exclusion. Off-piste skiing, off-piste snowboarding and snowmobiling are excluded, so a claim from an accident outside the marked runs would be declined. Your ski equipment is not separately insured while in use, so treat expensive gear as uncovered on the slopes. If you plan off-piste or backcountry runs, a dedicated snow travel policy is the safer choice. Remember the cover still needs the $500 activation and a return ticket.
- Not automatically. There is no auto-covered list, so no cover applies to any pre-existing medical condition unless Allianz Global Assistance confirms it in writing after an assessment. You apply for that assessment online or by phone before you travel, and if cover is confirmed a $75 administration fee applies. Pre-existing conditions of your relatives and travel companions are never covered, which matters for a cancellation claim caused by a sick family member. If your condition is not assessed and approved, any claim connected to it will be declined, so sort this out before you book where you can.
Not just NAB
Other cards worth considering
Rewards Signature with Velocity is a strong choice — but depending on what you prioritize, one of these may suit you better.
Amplify Qantas Signature
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Amplify Qantas Platinum
Bank of Melbourne
Amplify Platinum
Bank of Melbourne
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