No trip cancellation coverage. This benefit is not included with the Bank of America Customized Cash Rewards card. Prepaid flights, hotels, and tours are not reimbursable if you cancel for any reason. A standalone travel insurance policy is required for this coverage.
What does the insurance on my Bank of America Customized Cash Rewards card actually cover?
Bank of America·$0/year·Visa Signature·Federal Insurance Company (Chubb)
Pauline LauroreAuthor of HelloSafe's card insurance reviewsUpdated June 11, 20268 min read
1,0/5Independent review · verified June 2026
0,1
3,1
1,5
Our Verdict · Travel Insurance
Our take on travel insurance for the Bank of America Customized Cash Rewards
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews
Travel Accident Insurance is the only real travel benefit on this card. Everything else is absent. The $500,000 Travel Accident benefit covers accidental loss of life, limb, sight, speech, or hearing while riding as a passenger on a licensed Common Carrier, provided you paid the entire fare with the Bank of America Customized Cash Rewards card. That is the full scope. No trip cancellation, no trip delay, no emergency medical, no evacuation. A $40,000 ER visit in Japan or Europe is entirely out of pocket. Standalone travel insurance covering $100,000 in emergency medical starts around $150 per year. The Bank of America Customized Cash Rewards benefits page does not list travel insurance — and that is accurate. If you travel internationally, plan on a separate policy.
What works on travel
- $500,000 Travel Accident Insurance: covers accidental loss on Common Carrier when fare is charged to the card
- Travel and Emergency Assistance Services: 24/7 referrals for medical, legal, and emergency needs while traveling
Where travel breaks down
- No trip cancellation: prepaid flights and hotels are entirely at risk if you cancel for any reason
- No emergency medical coverage abroad: every hospital bill is the cardholder's responsibility
- No emergency evacuation: a medevac runs $200,000 and this card provides nothing
- No trip delay reimbursement: meals and lodging during delays are out of pocket
- No lost luggage or baggage delay benefit
Our methodology
Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.
Travel Insurance · 11 guarantees
What does Bank of America Customized Cash Rewards Travel Insurance actually cover?
No trip cancellation exists on this card. A $2,000 prepaid flight cancelled for illness or any other reason is entirely the cardholder's loss.
What's not covered
- All trip cancellation costs: not included with this card
No emergency medical insurance on this card. Every dollar of any hospital bill abroad is yours. A serious ER visit runs $10,000 to $80,000.
No emergency medical coverage abroad. Travel and Emergency Assistance Services provides referrals to local doctors and hospitals only. All medical costs abroad are the cardholder's responsibility. A single ER visit in Japan or Europe typically runs $10,000 to $80,000.
What's not covered
- All emergency medical expenses abroad: not covered by this card
No emergency evacuation. A transoceanic air ambulance runs $200,000 or more. This card provides zero coverage.
No emergency evacuation benefit. Travel and Emergency Assistance Services coordinates referrals only. Emergency transportation costs are entirely the cardholder's responsibility. Air evacuation from remote destinations can exceed $200,000.
What's not covered
- All emergency evacuation costs: not covered by this card
No trip interruption coverage. This benefit is not included with the Customized Cash Rewards card. Costs from a trip cut short are entirely out of pocket.
What's not covered
- All trip interruption costs: not included with this card
No trip delay reimbursement. Meals, lodging, and transportation during a flight delay are the cardholder's full responsibility.
What's not covered
- All trip delay expenses: not included with this card
No missed connection coverage. Rebooking costs and expenses from a missed connection are not covered.
What's not covered
- All missed connection costs: not included with this card
No early return benefit beyond Common Carrier ticket coverage. Additional costs from cutting a trip short are not reimbursed.
What's not covered
- All early return costs: not included with this card
No baggage delay reimbursement. Essential purchases during a baggage delay are the cardholder's full financial responsibility.
What's not covered
- All baggage delay expenses: not included with this card
No lost or stolen baggage coverage. The airline's liability limit applies ($3,800 domestic, approximately $1,900 international) with no card supplement.
What's not covered
- All lost or stolen baggage costs beyond airline liability: not covered by this card
Travel Accident Insurance covers accidental loss of life, limb, sight, speech, or hearing up to $500,000 while riding as a passenger on a licensed Common Carrier, provided the entire passenger fare has been charged to the Bank of America Customized Cash Rewards card. Coverage applies entering or exiting any licensed Common Carrier. Contact Benefit Administrator at 1-800-508-1276 (US) or 1-804-673-6498 (collect, international).
What's covered
- Riding as passenger on a licensed Common Carrier (entering or exiting)
- Entire fare charged to the Bank of America Customized Cash Rewards card
What's not covered
- Travel between residence and regular place of employment
- Self-inflicted injuries or suicide
- War or armed conflict
- Accident while piloting or acting as crew member
No hotel theft protection. Personal belongings stolen from your hotel room are not covered by this card.
What's not covered
- All hotel room theft: not covered by this card
We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?
Coverage Radar
Where the Bank of America Customized Cash Rewards wins, where it loses
Coverage snapshot for this tab — click any layer to highlight its scores.
Compare
Customized Cash RewardsThis card1.0/5?
$0/yrWith travel insuranceIdeal
Complete coverage · 5.0 / 5Premium card avg.
$150 avg. annual feeClick a layer to highlight its scores on the radar.
Side-by-side comparison
How the Bank of America Customized Cash Rewards stacks up against the alternatives
Same 5 coverage dimensions, ranked head-to-head against the cards most Customized Cash Rewards shoppers also consider.
| Card | This card Customized Cash Rewards Bank of America · $0/yr 1.0/5? | Premium Rewards Elite Bank of America · $550/yr 3.2/5? | Aeroplan Chase · $95/yr 3.2/5? | Sapphire Reserve Chase · $795/yr 3.9/5? |
|---|---|---|---|---|
Trip cancellation Per person, per trip cap | Not covered Cover this gap → | $2,500 per person Common Carrier fare only | $1,500 per person All prepaid travel | $10,000 per person 13 covered reasons |
Emergency medical Hospital bills abroad | Not covered Cover this gap → | Not covered | $2,500 Reimbursement only | $2,500 | $50 deductible $50 deductible |
Emergency evacuation Air ambulance + repatriation | Not covered Cover this gap → | $50,000 Pre-authorization required | $100,000 Pre-auth required | $100,000 | pre-auth required Pre-authorization required |
Trip delay trigger Hours before benefits kick in | Not covered Cover this gap → | 6h / $500/ticket Trigger: 6 hours or overnight | 12h / $500 Trigger: 12 hours | $500 after 6 hours Trigger: 6 hours |
Trip interruption Covered amount | Not covered Cover this gap → | $2,500 per person Common Carrier fare only | $1,500 per person All prepaid travel | $10,000 per person Shared limit with cancellation |
StrongLimited / misleadingNot covered
Data verified against each card's Guide to Benefits, May 2026.
Cardholder reviews
What cardholders say about the Bank of America Customized Cash Rewards
Real experiences on purchase protection and coverage gaps 38 reviews
RC
r/creditcards
Extended warranty paid out on a laptop
My laptop died 14 months after purchase, which was just outside the manufacturer's one-year warranty. Extended warranty through the Bank of America card covered the repair cost. Submitted the billing statement, original warranty, and repair estimate. Got reimbursed within two weeks. Simple process, no complaints.
RP
r/personalfinance
No trip cancellation, learned the hard way
Had to cancel a trip due to a family emergency. Assumed the card would have some basic trip cancellation. It does not. Called Bank of America, confirmed: no trip cancellation benefit on the Customized Cash Rewards. Lost $800 in hotel deposits. This card is great for cashback but has almost no travel insurance.
RC
r/creditcards
CDW claim: secondary coverage meant involving my insurer
Used the card for a rental in California. Got a ding in the parking lot. Filed a CDW claim. Because it's secondary, I had to file with my personal auto insurance first and get their denial letter before the card benefit kicked in. My auto insurer opened a claim and it affected my renewal. Wish I had known the secondary coverage distinction before renting.
Emergency · Card assistance line
How to contact Bank of America Customized Cash Rewards assistance?
US Claims and Assistance
1-800-508-1276
24/7
International Assistance
collect: +1-804-673-6498
Collect calls accepted · 24/7
Benefit administrator: Benefit Administrator for CDW, Travel Accident, Purchase Security, Extended Warranty: 1-800-508-1276 (US) / collect: 1-804-673-6498 (international) | Travel and Emergency Assistance Services: 1-800-508-1276 (US) / collect: 1-804-673-6498 (international)
Claims & pre-authorizations
How to file a Bank of America Customized Cash Rewards claim
1
Step 1: Notify the Benefit Administrator immediately
For all benefits (CDW, Travel Accident, Purchase Security, Extended Warranty), call the Benefit Administrator at 1-800-508-1276 (US) or collect 1-804-673-6498 (international). For CDW: notify within 45 days. For Travel Accident: notify within 20 days. For Purchase Security and Extended Warranty: notify within 60 days of the loss or product failure. File the day the incident happens.
2
Step 2: Gather your documentation
For CDW: accident report form, rental agreement (front and back), repair estimate, two photographs of damage, and police report if applicable. For Purchase Security: itemized sales receipt, billing statement, police report (for theft within 48 hours), and repair estimate if damaged. For Extended Warranty: billing statement, itemized sales receipt, original manufacturer's U.S. warranty, serial number, and original repair estimate. For Travel Accident: completed medical authorization forms and travel itinerary.
3
Step 3: Return completed forms within the deadline
CDW: return all documents within 365 days. Purchase Security: return completed claim form within 90 days of loss. Extended Warranty: return completed claim form within 90 days of product failure. Travel Accident: return completed proof of loss within 90 days. Claims are typically finalized within 5 to 15 business days of receiving all required documentation.
FAQ
What people ask about the Bank of America Customized Cash Rewards
- The Travel Accident Insurance activates automatically when you pay the entire Common Carrier fare (flight, train, or cruise ticket) with your Bank of America Customized Cash Rewards card. For the Auto Rental CDW, pay the full rental with the card and decline the rental agency's CDW at the counter. No pre-registration is required. Purchase Security and Extended Warranty activate automatically on eligible purchases made with the card. There is no trip cancellation, trip delay, or emergency medical benefit to activate on this card.
- Travel Accident Insurance covers the primary cardholder when the entire Common Carrier fare is charged to the card. Auto Rental CDW covers the cardholder as the primary renter and any additional authorized drivers listed on the rental agreement. Purchase Security and Extended Warranty cover the primary cardholder on eligible purchases. Travel and Emergency Assistance Services are available to you and your immediate family members traveling with you. Since this card includes no trip cancellation or emergency medical benefits, there are no covered travelers for those benefits.
- At the rental counter, decline the agency's collision damage waiver (CDW or LDW), then pay the full rental with your Bank of America Customized Cash Rewards card. Coverage activates for collision and theft up to the vehicle's Actual Cash Value. In the United States, coverage is secondary: your personal auto insurance files first. The card then covers any remaining balance your insurer does not pay. Outside the US, Visa Signature CDW may apply as primary coverage. Notify the Benefit Administrator at 1-800-508-1276 within 45 days of any incident.
- Call the Benefit Administrator at 1-800-508-1276 (US) or collect 1-804-673-6498 (international). Notification deadlines: CDW within 45 days, Travel Accident within 20 days, Purchase Security within 60 days, Extended Warranty within 60 days of product failure. Keep all receipts, rental agreements, and billing statements. For theft claims, file a police report within 48 hours. Submit all documentation within 90 to 365 days depending on the benefit. File the day the incident happens, not when you get home.
- The Customized Cash Rewards does not include trip cancellation, trip interruption, trip delay, emergency medical coverage abroad, emergency evacuation, baggage delay, or lost luggage reimbursement. Purchase Security is capped at $500 per claim (not enough to cover most laptops or high-value electronics). There is no cell phone protection, no return protection, and no identity theft financial reimbursement. For international travel, you have no medical or evacuation coverage — a separate travel insurance policy is essential for any significant international trip.
- No. The Bank of America Customized Cash Rewards does not include emergency medical coverage abroad. Travel and Emergency Assistance Services provides 24/7 referrals to local doctors and hospitals, but it does not pay for any medical costs. Every hospital bill abroad is entirely the cardholder's responsibility. A single emergency room visit in Europe or Japan can cost $10,000 to $80,000. If you travel internationally, purchase a separate travel medical insurance policy covering at least $100,000 per person.
- No. The Customized Cash Rewards has no emergency medical coverage, no emergency evacuation, no trip cancellation, no trip delay, and no lost luggage benefit. Travel Accident Insurance ($500,000 on Common Carrier) is the only travel protection. For any international trip, a standalone travel insurance policy is necessary. Annual multi-trip travel plans start around $100 to $200 per year for healthy adults.
- Yes. Extended Warranty Protection adds one additional year to eligible warranties of three years or less. The cap is $10,000 per item and $50,000 per account per year. The item must have a valid original U.S. manufacturer's warranty, and you must have purchased it with your Bank of America Customized Cash Rewards card. Call the Benefit Administrator at 1-800-508-1276 within 60 days of product failure and submit your claim form within 90 days.
- Yes, but with a low cap. Purchase Security covers theft or accidental damage within 90 days of purchase, up to $500 per claim and $50,000 per year. Coverage is secondary to any other applicable insurance. For theft, file a police report within 48 hours. For damage, keep the damaged item until the claim is resolved. Mysterious disappearance, jewelry, vehicles, and collectibles are excluded. Notify the Benefit Administrator at 1-800-508-1276 within 60 days of the loss.
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