American Express·$650/year·American Express

Our Verdict · Travel Insurance
Expert review · Pauline Laurore
Author of HelloSafe's card insurance reviews
When Delta loyalists evaluate the Reserve benefits, trip protection is one of the real strengths. The cancellation coverage delivers: $10,000 per trip, 7 covered reasons including illness, military orders, and jury duty, with a 60-day pre-existing lookback. Trip interruption matches that. Trip delay triggers at 6 hours and pays up to $500 for meals, lodging, and personal items. No emergency medical coverage. Premium Global Assist coordinates emergencies 24/7 but pays nothing directly. File cancellation and interruption claims through aig.claimnotify.com/americanexpress within 60 days of the loss, with carrier tickets, your card statement, and the Travel Supplier's cancellation policy.
Travel Insurance · 8 guarantees
Quality, not just caps
Guarantee
Status
Limit · Cap
Medical fees abroad
Trip cancellation
$10K per trip max · Max 2 claims / 12 months
$10,000
$10,000
Medical repatriation
Trip interruption
$10K per trip max · Same 7 reasons as cancel
$10,000
$10,000
Lost luggage / theft
$2K checked / $1K carry-on · $500 high-value sub-cap
$3,000
$3,000
Transport delay
Trigger: 6 hours · Max 2 claims / 12 months
$500
$500
Baggage delay
Personal liability
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Cardholder reviews
Real experiences with travel insurance and claims 5 reviews
DeltaFlyer_2024
Trip interruption paid $800 after Delta cancelled my flight
Delta cancelled my flight home and I had to book a hotel for two nights plus rebooking fees. The trip interruption claim through Amex covered $800. The process took 6 weeks but worked.
WalletHubReader
6-hour delay benefit is genuinely useful
The 6-hour delay benefit is genuinely useful when flying Delta. I used it twice last year. Filed online each time, both paid out within 5-6 weeks.
ItalyTravel_amex
Premium Global Assist helped during a medical emergency in Italy
Premium Global Assist helped me with a medical emergency in Italy. They coordinated with the hospital and arranged an earlier flight home. Real value in a crisis. Just remember it does not pay the bills.
AIGClaimant
AIG wanted full hospital discharge, not just doctor note
Denied my trip cancellation claim because the illness documentation was not detailed enough. They wanted the full hospital discharge report, not just a doctor note. Eventually paid after 4 months.
CreditCardOptimizer
Same insurance as the Platinum for $45 less
The insurance is the same as the Platinum at $695. If you are not a Delta loyalist, the Platinum gives you more lifestyle benefits for $45 more. The Delta Reserve only makes sense if Delta is your primary airline.
Emergency · Card assistance line
Two separate lines for general cardholder assistance and insurance claims
Card assistance (US)
1-800-228-6855
Free · 24/7
Premium Global Assist (international)
+1-715-343-7977
Collect call, free for cardholders · 24/7
Benefit administrator: New Hampshire Insurance Company, an AIG Company (trip cancellation, interruption, delay). AMEX Assurance Company (baggage loss, car rental, purchase protection).
Claims & pre-authorizations
How to file a travel insurance claim on your Delta SkyMiles Reserve
Step 1: Notify AIG within 60 days
For trip cancellation, interruption, or delay claims, call 1-844-933-0648 or visit aig.claimnotify.com/americanexpress as soon as the covered loss occurs. Missing the 60-day window may result in a denied claim.
Step 2: Gather your documentation
Collect your Amex card statement showing the trip charges, your carrier tickets, the Travel Supplier's cancellation policy, and proof of the covered reason. For medical cancellations, AIG often requests the full hospital discharge report, not just a physician note.
Step 3: Submit written proof of loss within 180 days
Upload your documentation through the AIG portal at aig.claimnotify.com/americanexpress or mail it directly. Written proof of loss must reach AIG within 180 days of the date of loss.
Step 4: Await reimbursement
AIG reviews the claim and issues reimbursement for covered nonrefundable losses up to $10,000 per trip. For baggage or car rental claims, contact AMEX Assurance Company through americanexpress.com/benefits.
FAQ
Not just American Express
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