No trip cancellation cover. This benefit is not included with this card. Prepaid flights, hotels and tours are not reimbursable if you cancel, and a non-refundable week in Tokyo for two commonly runs to several thousand dollars.
Co-operative Bank Fair Rate Credit Card: does it come with travel insurance?
The Co-operative Bank·$20/year·Mastercard·None (no complimentary insurance)
0,0/5Independent review · verified October 2026
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Our Verdict · Travel Insurance
Our take on travel insurance for the The Co-operative Bank Fair Rate Credit Card
Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews
$20 a year. No travel insurance. Here's what that means before you book. The Co-operative Bank's Fair Rate Credit Card is a Mastercard with one rate of 12.95% p.a. on purchases and cash advances and a 1.90% fee on overseas spending. So, you're in a clinic in Bali and the front desk asks who's paying: with this card, it's you, because there is no Co-operative Bank credit card travel insurance of any kind. Most cardholders assume a credit card that paid for the trip also insures it. This one doesn't: ACC (the Accident Compensation Corporation) and the public health system pay nothing for treatment overseas, and neither does the card. Standalone travel insurance sold in New Zealand usually covers overseas medical with no dollar cap, so if you travel overseas, buy a policy before you leave; if the card stays in New Zealand, the missing cover costs you nothing.
What works on travel
- $20 a year in account fees ($10 every six months), so the card costs little to keep
- One rate of 12.95% p.a. on purchases and cash advances, with up to 55 days interest-free on purchases
- 1.90% fee on overseas transactions, charged on the New Zealand dollar value of each one
- Accepted wherever Mastercard is, with Apple Pay and Google Pay for contactless payments abroad
Where travel breaks down
- No overseas medical cover: ACC and the public health system pay nothing for treatment overseas, so every hospital bill is yours
- No trip cancellation, delay or luggage cover: prepaid flights and tours are lost if you have to cancel
- No 24/7 emergency assistance line: the bank's overseas number handles lost or stolen cards only
- A fee on every overseas cash withdrawal, and cash advances get no interest-free days
Our methodology
Every score is derived from official bank documents: terms and conditions, benefit guides, and claim procedures. No commercial relationship influences our ratings.
Travel Insurance · 20 guarantees
What does The Co-operative Bank Fair Rate Credit Card Travel Insurance actually cover?
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No overseas medical cover. This benefit is not included with this card. All medical costs overseas are the cardholder's responsibility, because ACC and the public health system don't pay for treatment overseas, and a few nights in a Honolulu hospital commonly run to six figures.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No medical evacuation cover. This benefit is not included with this card. Evacuation and repatriation costs are entirely the cardholder's responsibility, and an air ambulance from Bali to New Zealand commonly costs six figures.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No emergency dental cover. This benefit is not included with this card. Emergency dental treatment overseas is out of pocket, because ACC and the public health system don't pay for treatment overseas.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No hospital cash allowance. This benefit is not included with this card. No daily allowance is paid during a hospital stay overseas, so the incidental costs of an admission are yours to cover.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No additional expenses cover. This benefit is not included with this card. Extra accommodation and transport after a disruption, such as a cyclone closing Nadi airport, are the cardholder's responsibility.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No travel delay cover. This benefit is not included with this card. Meals, accommodation and transport during a long delay, such as an unplanned night in Nadi, are the cardholder's responsibility.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No alternative transport cover. This benefit is not included with this card. The cost of alternative transport to reach a prepaid cruise, tour or event on time is out of pocket.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No return home cover. This benefit is not included with this card. The cost of flying home after a family emergency, and of resuming the trip afterwards, is out of pocket.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No luggage delay cover. This benefit is not included with this card. Clothes and toiletries bought while your bag is delayed, say on arrival in Rarotonga, are out of pocket.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No luggage cover. This benefit is not included with this card. Replacement costs for lost or stolen bags and belongings are the cardholder's responsibility.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No travel documents cover. This benefit is not included with this card. Replacing a lost passport or stolen cash overseas, including the extra travel to reach a consulate, is out of pocket.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No personal liability cover. This benefit is not included with this card. Legal liability for injuring someone or damaging property overseas is uninsured, and claims of this kind commonly reach hundreds of thousands of dollars.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No accidental death cover. This benefit is not included with this card. No lump sum is paid to you or your estate if an accident on the trip causes death or permanent disablement.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No loss of income cover. This benefit is not included with this card. Injured in Bali and off work for 8 weeks on your return, you get no income replacement from this card, and ACC weekly compensation only applies to injuries ACC covers.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No domestic cancellation cover. This benefit is not included with this card. Prepaid domestic flights and accommodation, such as a Queenstown ski week, are not reimbursable if you cancel.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No domestic delay cover. This benefit is not included with this card. Meals and accommodation during a delayed or cancelled domestic flight are the cardholder's responsibility.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No domestic expenses cover. This benefit is not included with this card. Extra accommodation and transport after a disruption on a trip within New Zealand are out of pocket.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No domestic luggage cover. This benefit is not included with this card. Lost or stolen luggage on a trip within New Zealand is not reimbursable through this card.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
No domestic bag-delay cover. This benefit is not included with this card. Essentials bought while your bag is delayed on a domestic flight are out of pocket.
What's not covered
- No complimentary travel insurance is attached to this card: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit
We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?
Coverage Radar
Where the The Co-operative Bank Fair Rate Credit Card wins, where it loses
Coverage snapshot for this tab — click any layer to highlight its scores.
Trip cancellation: not covered by this card
Medical fees abroad: not covered by this card
Medical repatriation: not covered by this card
Compare
Fair Rate Credit CardThis card0.0/5?
$20/yrWith travel insuranceIdeal
Complete coverage · 5.0 / 5Premium card avg.
$297 avg. annual feeClick a layer to highlight its scores on the radar.
Side-by-side comparison
How the The Co-operative Bank Fair Rate Credit Card stacks up against the alternatives
Same 5 coverage dimensions, ranked head-to-head against the cards most Fair Rate Credit Card shoppers also consider.
| Card | This card Fair Rate Credit Card The Co-operative Bank · $20/yr 0.0/5? | Visa Platinum Rewards ASB · $125/yr 3.2/5? | Platinum Card American Express · $850/yr 3.6/5? | |
|---|---|---|---|---|
Trip cancellation Per person, per trip cap | Not covered Cover this gap → | Unlimited All prepaid deposits, no dollar cap | $30,000 per person All prepaid travel, $30,000 cap | |
Emergency medical Hospital bills abroad | Not covered Cover this gap → | Unlimited Unlimited, ages 75 and under | $5,000,000 Capped $5,000,000, overseas only | |
Emergency evacuation Air ambulance + repatriation | Not covered Cover this gap → | Unlimited Included in unlimited medical | $5,000,000 Approved by Chubb Assistance | |
Trip delay trigger Hours before benefits kick in | Not covered Cover this gap → | 6h / $400 Trigger: more than 6 hours | 4h / $650 Trigger: 4 hours | |
Trip interruption Covered amount | Not covered Cover this gap → | Unlimited Unlimited, broad list of events | $5,000 per person Trip change during the trip |
StrongLimited / misleadingNot covered
Data verified against each card's Guide to Benefits, May 2026.
Emergency · Card assistance line
How to contact The Co-operative Bank Fair Rate Credit Card assistance?
Credit card enquiries (The Co-operative Bank)
0800 554 554
Free call within New Zealand · 9am to 4.30pm, Monday to Friday
Lost or stolen card from overseas (not a travel insurance line)
+64 9 526 2426
Benefit administrator: None: no complimentary insurance on this card
Claims & pre-authorizations
No insurance claim to make: what to do before you travel
1
Step 1: Buy a standalone travel policy before you leave New Zealand
No insurer stands behind this card, so there is nothing to claim through it. A standalone New Zealand travel policy, bought as soon as you book, is the cover that pays for overseas medical treatment, a cancelled trip or lost luggage. ACC (the Accident Compensation Corporation) and the public health system pay nothing for treatment overseas.
2
Step 2: Save the bank's overseas card line before you fly
If the card is lost or stolen overseas, call The Co-operative Bank on +64 9 526 2426 (0800 554 554 from New Zealand). You can also block the card instantly in the mobile app or internet banking. This line deals with the card only, not with medical emergencies.
3
Step 3: Card disputes go to the bank, then the Banking Ombudsman Scheme
To dispute a transaction, call 0800 554 554: the bank charges $0 to handle it. If its internal complaints process does not resolve the issue, the Banking Ombudsman Scheme reviews it for free. A claim on your travel policy follows that insurer's own process and dispute scheme.
FAQ
What people ask about the The Co-operative Bank Fair Rate Credit Card
- You can't, because there is nothing to activate. The Co-operative Bank Fair Rate Credit Card carries no complimentary travel insurance: the product page, the fees and rates brochure and the conditions of use name no insurer and no travel benefit. Paying for flights or a hotel with it does not switch any cover on, whatever share of the trip goes on the card. Some New Zealand credit cards insure a trip once you charge prepaid travel costs to them before departure, but this is not one of them. If you want cover for an overseas trip, buy a standalone travel policy before you leave New Zealand, and keep this card for what it does well: one 12.95% p.a. rate and a $20 yearly account fee.
- Nobody, because the card comes with no complimentary insurance. That applies to the primary cardholder, to additional cardholders and to any partner or children travelling with you. The conditions of use let you add an additional cardholder aged 16 or over, and the account fee rises from $10 to $15 every six months when you do, but an extra card brings no insurance with it. Each traveller needs cover from a standalone travel policy, or from a family policy that names everyone travelling. When you buy it, check the age limits and declare any pre-existing medical condition (a condition you had symptoms of or treatment for before the trip), because an undeclared one is a common reason for a declined claim.
- No. The card has no rental vehicle excess cover (the amount the hire company charges you after damage to or theft of the car), overseas or in New Zealand. If a hire car is scraped in Rarotonga or a campervan is damaged on the West Coast, the excess comes out of your own pocket, and the hire company will usually charge it to the card you hired with. The card has a $1,000 minimum credit limit, so a large bond can use up most of a low limit while you travel. To close the gap, buy the hire company's excess-reduction option or a standalone rental excess policy before you collect the keys, and check whether your travel policy already includes rental excess.
- There is no insurance claim to make, because no insurer stands behind this card. What you can raise with The Co-operative Bank is a card problem: a lost or stolen card (0800 554 554 from New Zealand, +64 9 526 2426 from overseas) or a disputed transaction, which you report by calling 0800 554 554. The bank charges $0 to handle a disputed transaction. If its internal complaints process does not resolve the issue, you can take it to the Banking Ombudsman Scheme, a free independent service. For a medical bill or a cancelled trip overseas, the claim goes to the insurer of the standalone travel policy you bought, under that policy's own process and dispute scheme.
- It does not cover anything on a trip, because it carries no complimentary insurance at all. There is no overseas medical or evacuation cover, no trip cancellation, no travel delay, no luggage or travel documents cover, no personal liability and no accidental death benefit. Trips within New Zealand, rental car excess and snow sports are not covered either, and there is no purchase protection, extended warranty or mobile phone cover. The gap that costs most is medical: ACC (the Accident Compensation Corporation) and the public health system pay nothing for treatment overseas, so a hospital stay in Honolulu is billed to you in full. A standalone travel policy is the only way to cover those risks while you use this card.
- No. The card has no snow-sports cover of any kind: no ski injury medical costs, no mountain search and rescue, no cover for your own or hired ski gear and no refund of an unused lift pass. A fall on a ski trip out of Tokyo, with an X-ray, a cast and two nights in hospital, would be billed to you in full, because ACC and the public health system do not pay for treatment overseas. Paying for the lift pass or the gear hire with the card changes nothing. If you're heading overseas for the snow, buy a travel policy with a snow-sports option before you go, and check that it covers the runs you plan to ski, since off-piste skiing is often excluded.
- Yes, for any trip overseas. The card carries no travel insurance, so holding it or paying for the trip with it leaves you without overseas medical, cancellation or luggage cover. Standalone travel insurance sold in New Zealand usually covers overseas medical with no dollar cap and adds cancellation, delay and luggage benefits, so it fills every gap this card leaves. Buy it as soon as you book, since cancellation cover only protects you from the date the policy starts. For trips within New Zealand, ACC helps with the cost of treating an accidental injury, but a domestic policy can still pay for cancelled flights or lost luggage. Declare any pre-existing medical condition when you apply.
- It's a Mastercard. The Co-operative Bank's only credit card today is the Fair Rate Credit Card, issued on the Mastercard network, so searches for a Co-operative Bank Visa usually lead to this card. It charges one rate of 12.95% p.a. on purchases and cash advances, 0% p.a. for 6 months on balance transfers, a $10 account fee every six months ($15 with additional cards) and a 1.90% fee on overseas transactions, with a $1,000 minimum limit and a $0 late payment fee. It works with Apple Pay and Google Pay and is accepted wherever Mastercard is. What it does not include is any travel insurance, so plan to buy cover separately before an overseas trip.
- No. The card has no mobile phone cover, so a cracked screen or a stolen phone is not reimbursed, even if you bought the phone with the card. It also has no purchase protection, no extended warranty and no price guarantee. What the card does offer is security on the account itself: you can block the card instantly in the mobile app or internet banking, and Mastercard Zero Liability protection may cover unauthorised transactions. For the phone itself, check whether your contents insurance covers it away from home, or whether your mobile provider sells a device plan. The Consumer Guarantees Act still gives you rights if the phone turns out to be faulty.
Not just The Co-operative Bank
Other cards worth considering
Fair Rate Credit Card is a strong choice — but depending on what you prioritize, one of these may suit you better.
Low Rate Visa
ANZ
Warehouse Money Visa
Warehouse Money
Zero Visa
Kiwibank
CashBack Visa Platinum
ANZ
Not sure how card insurance works? Read our guide to credit card travel insurance