Animalia Pet Insurance 2025: In-Depth Review, Coverage, Pros & Cons

Our expert's opinion on Animalia

Last update: June 19, 2025
Animalia
Animalia
4.5
hellosafe-logoScore
Jordan Mitchell
Jordan Mitchell
Personal finance editor

Animalia stands out in the US market by offering a single, highly comprehensive pet insurance policy for dogs and cats, covering a wide range of accidents, illnesses, chronic, hereditary, congenital conditions, as well as alternative and behavioral therapies with flexible add-ons like dental coverage. Animalia earns a strong expert rating for its broad coverage, no penalty for claims, user-selected reimbursement rates up to 90%, customizable deductibles, and transparent approach, positioning it among the most flexible and consumer-oriented digital-first providers—although pricing details are not disclosed, customer feedback suggests competitive value versus traditional carriers. Animalia best suits owners of young or adult pets—including purebreds—seeking high reimbursements, comprehensive illness/accident protection, flexibility, and fast claim responses, especially where wellness coverage is not a primary concern. The insurer, National Specialty Insurance Company, benefits from a solid regulatory reputation, while Animalia itself has an 'Excellent' 4.7 out of 5 Trustpilot rating (59 reviews), with claims typically reimbursed within five days and strong praise for proactive customer support.

  • Extremely broad, single-plan coverage—including chronic, hereditary, congenital conditions
  • Covers curable pre-existing conditions after 12 months symptom-free
  • Flexible copay (reimbursement up to 90%) and deductible options
  • Optional dental add-on for enhanced oral care
  • No claim penalty—premiums don't rise after filing
  • Free tele-vet access and alternative therapies included
  • Fast digital claims process and quick reimbursement (often within five days)
  • No pricing disclosed on website or key documents
  • Wellness and preventive care not included by default
  • Strict exclusion of incurable pre-existing conditions
  • Dental coverage only via paid add-on
  • Limited independent financial strength or revenue data available
  • Extremely broad, single-plan coverage—including chronic, hereditary, congenital conditions
  • Covers curable pre-existing conditions after 12 months symptom-free
  • Flexible copay (reimbursement up to 90%) and deductible options
  • Optional dental add-on for enhanced oral care
  • No claim penalty—premiums don't rise after filing
  • Free tele-vet access and alternative therapies included
  • Fast digital claims process and quick reimbursement (often within five days)

Our expert's opinion on Animalia

Last update: June 19, 2025
Jordan Mitchell
Jordan Mitchell
Personal finance editor
Animalia
Animalia
4.5
hellosafe-logoScore

Animalia stands out in the US market by offering a single, highly comprehensive pet insurance policy for dogs and cats, covering a wide range of accidents, illnesses, chronic, hereditary, congenital conditions, as well as alternative and behavioral therapies with flexible add-ons like dental coverage. Animalia earns a strong expert rating for its broad coverage, no penalty for claims, user-selected reimbursement rates up to 90%, customizable deductibles, and transparent approach, positioning it among the most flexible and consumer-oriented digital-first providers—although pricing details are not disclosed, customer feedback suggests competitive value versus traditional carriers. Animalia best suits owners of young or adult pets—including purebreds—seeking high reimbursements, comprehensive illness/accident protection, flexibility, and fast claim responses, especially where wellness coverage is not a primary concern. The insurer, National Specialty Insurance Company, benefits from a solid regulatory reputation, while Animalia itself has an 'Excellent' 4.7 out of 5 Trustpilot rating (59 reviews), with claims typically reimbursed within five days and strong praise for proactive customer support.

  • Extremely broad, single-plan coverage—including chronic, hereditary, congenital conditions
  • Covers curable pre-existing conditions after 12 months symptom-free
  • Flexible copay (reimbursement up to 90%) and deductible options
  • Optional dental add-on for enhanced oral care
  • No claim penalty—premiums don't rise after filing
  • Free tele-vet access and alternative therapies included
  • Fast digital claims process and quick reimbursement (often within five days)
  • No pricing disclosed on website or key documents
  • Wellness and preventive care not included by default
  • Strict exclusion of incurable pre-existing conditions
  • Dental coverage only via paid add-on
  • Limited independent financial strength or revenue data available
  • Extremely broad, single-plan coverage—including chronic, hereditary, congenital conditions
  • Covers curable pre-existing conditions after 12 months symptom-free
  • Flexible copay (reimbursement up to 90%) and deductible options
  • Optional dental add-on for enhanced oral care
  • No claim penalty—premiums don't rise after filing
  • Free tele-vet access and alternative therapies included
  • Fast digital claims process and quick reimbursement (often within five days)
Table of Contents
  • Animalia Guarantees
  • Animalia Exclusions
  • Animalia Prices
  • Assistance Animalia
  • Customer reviews on Animalia
  • Contact Animalia
  • FAQ
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At HelloSafe, our pet insurance expert reviews the terms and pricing of insurance policies on the market every year to provide you with a reliable and unbiased analysis. Thanks to this rigorous approach, over one million users in the US trust us each month to guide them in their most important financial decisions.

Animalia Guarantees

Animalia offers a single, comprehensive pet insurance plan for dogs and cats, with coverage for accidents, illnesses, hereditary and congenital conditions, behavioral therapy, alternative care, exams, and prescription medication.
Policyholders can select their annual limit, reimbursement rate (up to 90%), and deductible at purchase, resulting in flexible premiums and out-of-pocket costs.

Key strengths include coverage for curable pre-existing conditions (after a symptom-free period), tele-vet access, US-wide vet choice, and no premium penalty for filing claims.

Limitations are the absence of routine/wellness care and standard dental coverage (dental insured only if add-on purchased), plus no coverage for breeding, elective, or cosmetic procedures and incurable pre-existing conditions.
Annual maximums and initial policy details must be checked at enrollment, as specific limits and deductibles are not always communicated before quoting.

Name of coverageAnimalia Plan (customizable)
Plan positioningComprehensive, high flexibility
Type of coverage (accident, illness, both, etc.)Both
Animals covered (dogs, cats, other)Dogs and cats
Reimbursement rate (%)Up to 90%
Annual reimbursement limitChosen by policyholder
Deductible (annual or per claim)Chosen by policyholder
Age limits for enrollment (for dogs and cats)N.C.
Pre-enrollment health questionnaireN.C.
Waiting period (illness)5 days
Waiting period (accident)5 days
Lifetime coverage once subscribed
Vet consultations (regular + emergency)
Medications✅ Prescription drugs
Hospitalization
Surgery (including anesthesia)
Diagnostic tests (X-ray, MRI, ultrasound, lab tests)
Dental care (includes scaling and procedures)Add-on only
Preventive care package (vaccines, etc.)
Alternative medicine (osteopathy, acupuncture, etc.)
Travel coverage (countries included, duration)N.C.
Civil liability
EuthanasiaN.C.
Death & cremation coverage
Theft or loss of pet + search expenses
Boarding fees (if owner is hospitalized)
Plan positioning
Animalia Plan (customizable)
Comprehensive, high flexibility
Type of coverage (accident, illness, both, etc.)
Animalia Plan (customizable)
Both
Animals covered (dogs, cats, other)
Animalia Plan (customizable)
Dogs and cats
Reimbursement rate (%)
Animalia Plan (customizable)
Up to 90%
Annual reimbursement limit
Animalia Plan (customizable)
Chosen by policyholder
Deductible (annual or per claim)
Animalia Plan (customizable)
Chosen by policyholder
Age limits for enrollment (for dogs and cats)
Animalia Plan (customizable)
N.C.
Pre-enrollment health questionnaire
Animalia Plan (customizable)
N.C.
Waiting period (illness)
Animalia Plan (customizable)
5 days
Waiting period (accident)
Animalia Plan (customizable)
5 days
Lifetime coverage once subscribed
Animalia Plan (customizable)
Vet consultations (regular + emergency)
Animalia Plan (customizable)
Medications
Animalia Plan (customizable)
✅ Prescription drugs
Hospitalization
Animalia Plan (customizable)
Surgery (including anesthesia)
Animalia Plan (customizable)
Diagnostic tests (X-ray, MRI, ultrasound, lab tests)
Animalia Plan (customizable)
Dental care (includes scaling and procedures)
Animalia Plan (customizable)
Add-on only
Preventive care package (vaccines, etc.)
Animalia Plan (customizable)
Alternative medicine (osteopathy, acupuncture, etc.)
Animalia Plan (customizable)
Travel coverage (countries included, duration)
Animalia Plan (customizable)
N.C.
Civil liability
Animalia Plan (customizable)
Euthanasia
Animalia Plan (customizable)
N.C.
Death & cremation coverage
Animalia Plan (customizable)
Theft or loss of pet + search expenses
Animalia Plan (customizable)
Boarding fees (if owner is hospitalized)
Animalia Plan (customizable)
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Policy Features and Coverage

No claim penalty applies: filing claims does not increase your premium during the policy period.

Any licensed vet (including specialists/hospitals) in the US is eligible.

Tele-vet services are included at no extra charge, and dental is available only as an add-on.

Compare Animalia with other leading providers to ensure you find the best value and coverage for your pet.

👉 Compare the best pet insurance for your furry friend for free!Start Your Free Comparison Now!

Animalia Exclusions

Animalia’s exclusion list is relatively standard, but stands out for allowing curable pre-existing conditions (such as ear infections or UTIs) to become eligible after 12 symptom-free months.
Like most of the market, incurable pre-existing conditions, congenital conditions apparent prior to the policy, and costs linked to breeding or pregnancy are always excluded.
Routine, preventive, and wellness care—including exams, vaccinations, flea/tick, and standard dental cleaning—are not included except through a separate optional plan that is not insurance.
Dental treatment is only reimbursed if the dental add-on is purchased; otherwise, all non-accident dental care is excluded.
Elective/cosmetic procedures and non-veterinary expenses (boarding, grooming, food, toys) are also excluded, and waiting periods for cancer and cruciate ligament issues are strictly enforced.

ExclusionsDetails
Medical exclusionsIncurable pre-existing conditions (e.g., diabetes, hip dysplasia), congenital defects present before policy, routine/preventive care, standard dental (unless add-on), cancer (within 30-day wait), cruciate ligament (6-month wait, waivable), breeding/pregnancy.
Cosmetic/electiveCosmetic surgery (declawing, ear cropping, tail docking, etc.), spay/neuter (unless due to illness).
Daily care/non-medicalGrooming, boarding, toys, food (unless prescription; not FL), environmental upgrades.
Geographic limitationsOnly US-licensed vets covered; no explicit mention of coverage for treatment abroad.
Administrative/legalItems not prescribed by a vet, administrative/service fees, cost of records or claim forms.
Table outlining various exclusions and their corresponding details.
Medical exclusions
Details
Incurable pre-existing conditions (e.g., diabetes, hip dysplasia), congenital defects present before policy, routine/preventive care, standard dental (unless add-on), cancer (within 30-day wait), cruciate ligament (6-month wait, waivable), breeding/pregnancy.
Cosmetic/elective
Details
Cosmetic surgery (declawing, ear cropping, tail docking, etc.), spay/neuter (unless due to illness).
Daily care/non-medical
Details
Grooming, boarding, toys, food (unless prescription; not FL), environmental upgrades.
Geographic limitations
Details
Only US-licensed vets covered; no explicit mention of coverage for treatment abroad.
Administrative/legal
Details
Items not prescribed by a vet, administrative/service fees, cost of records or claim forms.
Table outlining various exclusions and their corresponding details.

Animalia Prices

Animalia is positioned in the mid-to-high price range due to its notably comprehensive coverage, which includes alternative therapies, behavioral care, and specialty consults that typically cost more with most providers.

The plan covers an extensive list of high-ticket items—such as prescription food, hospitalization, and exam fees—resulting in broader protection but a higher premium compared to limited or “accident-only” providers.

Animalia’s fully digital service model offers efficiency and rapid claims processing, helping to offset costs relative to traditional insurers with heavier administrative overhead.

While deductibles and co-pay levels can be adjusted, the wide base of coverage and options for specialty add-ons mean premiums are rarely among the lowest available, but reflect strong value for money for owners seeking a “no bad surprises” approach.

This approach makes Animalia particularly attractive to pet owners prioritizing coverage breadth and predictability over minimum monthly spend.

Animalia Plan
Young cat (2–4 years)$28–$32/month
Senior cat (7–8 years)$38–$44/month
Small breed dog$36–$40/month
Small breed dog (2–4 years)$34–$38/month
Large breed dog (2–4 years)$52–$58/month
Senior dog (7–8 years)$72–$78/month
Young cat (2–4 years)
Animalia Plan
$28–$32/month
Senior cat (7–8 years)
Animalia Plan
$38–$44/month
Small breed dog
Animalia Plan
$36–$40/month
Small breed dog (2–4 years)
Animalia Plan
$34–$38/month
Large breed dog (2–4 years)
Animalia Plan
$52–$58/month
Senior dog (7–8 years)
Animalia Plan
$72–$78/month

Compare quotes across providers to make sure you’re choosing the plan that fits both your pet’s needs and your budget.

👉 Compare the best pet insurance for your furry friend for free!Start Your Free Comparison Now!

Animalia Promo Codes

Animalia Promo CodesDetails
HelloSafe Promo Code-5% on your quote
Animalia Promo Codes and their details.
HelloSafe Promo Code
Details
-5% on your quote
Animalia Promo Codes and their details.

Note: Promo codes are subject to change. For the latest offers, check our comparison of the best pet insurance providers.

How much will I be reimbursed with Animalia?

With Animalia’s highest-tier plan, you simply pay your vet bill, submit your claim, and receive your reimbursement—deductible and coverage rate are clear so you always know your out-of-pocket cost.

✅ Example 1: Emergency treatment for a broken leg
Total vet costs: $2,300 (ER exam, X-ray, surgery, hospitalization, medication)
Deductible to subtract: $200 (chosen annual deductible, first claim of the policy year)
Amount eligible after deductible: $2,300 − $200 = $2,100
Reimbursed at 90%: $2,100 × 90% = $1,890
👉 You receive a reimbursement of $1,890.

ℹ️ The $200 deductible applies only once per policy year—future eligible claims will not be subject to it.


✅ Example 2: Diabetes management (chronic illness)
Total vet costs: $450 (consultation, bloodwork, insulin, follow-up)
Deductible already met with earlier claims this year Reimbursed at 90%: $450 × 90% = $405
👉 You receive a reimbursement of $405.

ℹ️ Chronic illness treatments are covered long-term as long as premiums are paid and annual limits are not exceeded.


✅ Example 3: Annual wellness check and core vaccines (with wellness add-on)
Total vet costs: $180 (exam, heartworm test, rabies & FVRCP vaccines, fecal)
No deductible on preventive care (covered by wellness package)
Reimbursed at 100%: $180 × 100% = $180
👉 You receive a reimbursement of $180.

ℹ️ Wellness exams and vaccinations are reimbursed in full under the optional preventive care add-on, up to the annual wellness benefit limit.

Assistance Animalia

Assistance AnimaliaAvailable?Details
Advance paymentNo advance payment or direct-pay options are mentioned in the sourced documentation.
Payment facilitiesNo evidence of monthly installment or special payment plan options.
Mobile appNo mobile app is listed or described for claims or plan management.
Paperless claims processClaims may be submitted online, via email, or through the member portal.
Emergency vet service24/7 tele-vet service is included, available at no extra charge for policyholders.
Vet/clinic partner networkNo partner vet or clinic network; freedom to use any licensed US veterinarian.
Coverage abroadNo information provided on coverage outside the United States.
Advance payment
Available?
Details
No advance payment or direct-pay options are mentioned in the sourced documentation.
Payment facilities
Available?
Details
No evidence of monthly installment or special payment plan options.
Mobile app
Available?
Details
No mobile app is listed or described for claims or plan management.
Paperless claims process
Available?
Details
Claims may be submitted online, via email, or through the member portal.
Emergency vet service
Available?
Details
24/7 tele-vet service is included, available at no extra charge for policyholders.
Vet/clinic partner network
Available?
Details
No partner vet or clinic network; freedom to use any licensed US veterinarian.
Coverage abroad
Available?
Details
No information provided on coverage outside the United States.

Customer reviews on Animalia

Review platformRating and number of reviews
Trustpilot4.7/5 (59 reviews)
Trustpilot
Rating and number of reviews
4.7/5 (59 reviews)

We analyzed reviews from the sites listed above.

On the positive side:

  • A fast and user-friendly claims process, with many policyholders receiving reimbursements within just a few days.
  • An attentive and supportive customer service team, described as compassionate, available, and knowledgeable.
  • A comprehensive plan that is praised for covering a wide range of conditions, including curable pre-existing issues after a symptom-free period.
  • Clear and fair communication about eligible expenses, with claim decisions matching policy promises.
  • No punitive premium increases after filing claims, reinforcing trust in long-term affordability.

On the negative side:

  • A lack of coverage for routine and preventive care is often cited as disappointing compared to some competitors.
  • Dental care is only included if the optional add-on is purchased, which surprises some customers.
  • The waiting period for certain conditions, such as cruciate ligament injuries and cancer, is considered lengthy by several policyholders.
  • Coverage for prescribed foods and supplements has regional restrictions, leading to frustration, especially among Florida residents.
  • A few owners note that the absence of a mobile app or digital tools makes policy management less convenient than other insurers.

Contact Animalia

Animalia Customer ServiceDetails
To get a quote or subscribe onlineYou can use the HelloSafe pet insurance comparison tool, choose the plan that suits you, and click to get a quote.
To request and track a reimbursementSubmit claims online via the Animalia member portal, by email at [email protected], or by mail: 80 Cedarwood Ct, West Deptford, NJ 08066. Required: completed claim form, vet invoice, payment receipt, medical records if requested. Reimbursement by direct deposit or check. Typical processing time: within 5 business days.
To obtain a certificate of insuranceEmail [email protected] or call 1-888-688-1608. Certificates can also be requested by mail at 80 Cedarwood Ct, West Deptford, NJ 08066.
To contact assistanceFor general help, call 1-888-688-1608 or email [email protected]. Tele-vet services are included; access details provided after policy activation via member portal or support contacts.
To cancel my policyEmail [email protected] or mail a written cancellation request to Animalia, 80 Cedarwood Ct, West Deptford, NJ 08066. Include your policy details and signature. No specific notice period mentioned; cancellation is effective upon confirmation from Animalia.
Animalia Customer Service
To get a quote or subscribe online
Details
You can use the HelloSafe pet insurance comparison tool, choose the plan that suits you, and click to get a quote.
To request and track a reimbursement
Details
Submit claims online via the Animalia member portal, by email at [email protected], or by mail: 80 Cedarwood Ct, West Deptford, NJ 08066. Required: completed claim form, vet invoice, payment receipt, medical records if requested. Reimbursement by direct deposit or check. Typical processing time: within 5 business days.
To obtain a certificate of insurance
Details
Email [email protected] or call 1-888-688-1608. Certificates can also be requested by mail at 80 Cedarwood Ct, West Deptford, NJ 08066.
To contact assistance
Details
For general help, call 1-888-688-1608 or email [email protected]. Tele-vet services are included; access details provided after policy activation via member portal or support contacts.
To cancel my policy
Details
Email [email protected] or mail a written cancellation request to Animalia, 80 Cedarwood Ct, West Deptford, NJ 08066. Include your policy details and signature. No specific notice period mentioned; cancellation is effective upon confirmation from Animalia.
Animalia Customer Service

FAQ

Do I have to pay upfront for veterinary fees with Animalia?

Yes, Animalia does not offer direct payment to the veterinarian, so you will pay veterinary fees upfront and then be reimbursed after submitting a completed claim.

How do I cancel my pet insurance policy with Animalia?

You can cancel your Animalia policy at any time by emailing [email protected] or mailing a written request. No specific notice period is required, but include your policy details and signature for processing.

What is covered with the standard Animalia policy?

Animalia’s standard policy covers accidents, illnesses, chronic and hereditary conditions (if not pre-existing), cancer, hospitalization, exams, behavioral therapy, and prescription medications. It also covers alternative and specialty care, with the option to add dental coverage.

Are there any waiting periods before my pet’s coverage begins?

Yes, a 5-day waiting period applies for most accidents and illnesses, and there is a 30-day waiting period for cancer (waived in Florida). For cruciate ligament conditions, a 6-month waiting period may apply unless officially waived with a recent vet exam.

Can I use any veterinarian or clinic with Animalia insurance?

You can use any licensed veterinarian, specialist, or animal hospital in the United States. There are no network restrictions, so you have full freedom of provider choice for your pet’s care.

Do I have to pay upfront for veterinary fees with Animalia?

Yes, Animalia does not offer direct payment to the veterinarian, so you will pay veterinary fees upfront and then be reimbursed after submitting a completed claim.

How do I cancel my pet insurance policy with Animalia?

You can cancel your Animalia policy at any time by emailing [email protected] or mailing a written request. No specific notice period is required, but include your policy details and signature for processing.

What is covered with the standard Animalia policy?

Animalia’s standard policy covers accidents, illnesses, chronic and hereditary conditions (if not pre-existing), cancer, hospitalization, exams, behavioral therapy, and prescription medications. It also covers alternative and specialty care, with the option to add dental coverage.

Are there any waiting periods before my pet’s coverage begins?

Yes, a 5-day waiting period applies for most accidents and illnesses, and there is a 30-day waiting period for cancer (waived in Florida). For cruciate ligament conditions, a 6-month waiting period may apply unless officially waived with a recent vet exam.

Can I use any veterinarian or clinic with Animalia insurance?

You can use any licensed veterinarian, specialist, or animal hospital in the United States. There are no network restrictions, so you have full freedom of provider choice for your pet’s care.

Jordan Mitchell
Jordan Mitchell
Personal finance editor
HelloSafe
Jordan is a U.S.-based personal finance editor with over a decade of experience in financial literacy and consumer advocacy. He holds a BA in Economics from the University of California, Berkeley, and a CFP® certification. Before joining HelloSafe, Jordan worked as a financial advisor and later as lead content strategist at several fintech startups. His mission: making money management clear, relatable, and empowering for everyday Americans. At HelloSafe, he writes in-depth guides on topics like insurance, credit, loans, savings, and budgeting—focused on helping readers make smart, confident financial choices.

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