Medibank Pet Insurance 2025: Comprehensive Review for the United States

Our expert's opinion on Medibank

Last update: June 19, 2025

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Jordan Mitchell

Personal finance editor

Medibank Pet Insurance offers a trio of comprehensive plans—Pet Protect, Pet Plus, and Pet Max—designed for owners wanting accident and illness coverage for dogs and cats, with maximum annual payouts from $10,000 up to $30,000 depending on the plan and reimbursement rates ranging from 70% to 90%; sub-limits apply to entry-level Pet Protect only, and all plans allow $0 deductible. Positioned as a mid-to-premium option, Medibank stands out for the inclusion or add-on of Extra Care (dental, therapies, behavioral treatment up to $2,000), high annual benefit limits, flexible deductibles, and modern benefits like GapOnly® real-time claims, though its pricing typically trends above discount insurers and aligns with other specialist pet insurance brands. The product is best suited to owners of young-to-midlife cats and dogs—especially purebreds or those requiring optional specialized care—with preference for predictable, high-cap benefits and multi-pet options but less focus on preventive or chronic care. Underwritten by market leader PetSure (PetSure, a leading APAC underwriter, manages >$600M annual Australian premium across partners), Medibank demonstrates strong financial backing but holds a low Trustpilot TrustScore of 1.5/5 (82 reviews), with frequent complaints of poor service, unclear claims, and long reimbursement times (anecdotal user reports indicate weeks, not days, for claim payouts), highlighting below-average user satisfaction compared to main competitors.

Pros

• ✅Three clear plans for varied budgets and needs
• ✅High annual limits—up to $30,000 (Pet Max)
• ✅Reimbursement up to 90% on Pet Max plan
• ✅Optional or included Extra Care (dental, therapy, behavioral)
• ✅Zero-dollar deductible available on all plans
• ✅GapOnly®: on-the-spot partial claim payment at network vets
• ✅Flexible enrollment and multi-pet discounts

Cons

• ❌Low customer satisfaction (1.5 Trustpilot, 82 reviews)
• ❌No cover for preventive or chronic/pre-existing conditions
• ❌Long or unpredictable claim reimbursement times
• ❌Exclusions and sub-limits on entry plan (Pet Protect)
• ❌Annual premium increases and limited transparency

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3

Score

3

Score

ProsCons

• ✅Three clear plans for varied budgets and needs
• ✅High annual limits—up to $30,000 (Pet Max)
• ✅Reimbursement up to 90% on Pet Max plan
• ✅Optional or included Extra Care (dental, therapy, behavioral)
• ✅Zero-dollar deductible available on all plans
• ✅GapOnly®: on-the-spot partial claim payment at network vets
• ✅Flexible enrollment and multi-pet discounts

Our expert's opinion on Medibank

Last update: June 19, 2025

Jordan Mitchell

Personal finance editor

Pros

• ✅Three clear plans for varied budgets and needs
• ✅High annual limits—up to $30,000 (Pet Max)
• ✅Reimbursement up to 90% on Pet Max plan
• ✅Optional or included Extra Care (dental, therapy, behavioral)
• ✅Zero-dollar deductible available on all plans
• ✅GapOnly®: on-the-spot partial claim payment at network vets
• ✅Flexible enrollment and multi-pet discounts

Cons

• ❌Low customer satisfaction (1.5 Trustpilot, 82 reviews)
• ❌No cover for preventive or chronic/pre-existing conditions
• ❌Long or unpredictable claim reimbursement times
• ❌Exclusions and sub-limits on entry plan (Pet Protect)
• ❌Annual premium increases and limited transparency

Discover the offer

3

Score

3

Score

ProsCons

• ✅Three clear plans for varied budgets and needs
• ✅High annual limits—up to $30,000 (Pet Max)
• ✅Reimbursement up to 90% on Pet Max plan
• ✅Optional or included Extra Care (dental, therapy, behavioral)
• ✅Zero-dollar deductible available on all plans
• ✅GapOnly®: on-the-spot partial claim payment at network vets
• ✅Flexible enrollment and multi-pet discounts

Medibank Pet Insurance offers a trio of comprehensive plans—Pet Protect, Pet Plus, and Pet Max—designed for owners wanting accident and illness coverage for dogs and cats, with maximum annual payouts from $10,000 up to $30,000 depending on the plan and reimbursement rates ranging from 70% to 90%; sub-limits apply to entry-level Pet Protect only, and all plans allow $0 deductible. Positioned as a mid-to-premium option, Medibank stands out for the inclusion or add-on of Extra Care (dental, therapies, behavioral treatment up to $2,000), high annual benefit limits, flexible deductibles, and modern benefits like GapOnly® real-time claims, though its pricing typically trends above discount insurers and aligns with other specialist pet insurance brands. The product is best suited to owners of young-to-midlife cats and dogs—especially purebreds or those requiring optional specialized care—with preference for predictable, high-cap benefits and multi-pet options but less focus on preventive or chronic care. Underwritten by market leader PetSure (PetSure, a leading APAC underwriter, manages >$600M annual Australian premium across partners), Medibank demonstrates strong financial backing but holds a low Trustpilot TrustScore of 1.5/5 (82 reviews), with frequent complaints of poor service, unclear claims, and long reimbursement times (anecdotal user reports indicate weeks, not days, for claim payouts), highlighting below-average user satisfaction compared to main competitors.

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Why trust HelloSafe?

At HelloSafe, our pet insurance expert reviews the terms and pricing of insurance policies on the market every year to provide you with a reliable and unbiased analysis. Thanks to this rigorous approach, over one million users in the US trust us each month to guide them in their most important financial decisions.

The Guarantees of Medibank

Medibank offers three distinct pet insurance plans—Pet Protect, Pet Plus, and Pet Max—aimed at dog and cat owners seeking partial reimbursement for eligible accident or specified illness claims, with annual reimbursement rates from 70% to 90% and difference in annual benefit caps.
The Extra Care option (specialized therapies, advanced dental, behavioral consults) is included in Pet Max and available as an add-on with the lower-tier plans, providing flexibility but with an annual sublimit.
All policies exclude preventive care and chronic or pre-existing conditions, and Pet Protect features notable internal sublimits which may reduce value for frequent claims.

Key strengths are the high annual caps on Plus and Max, full 90% reimbursement in Max, no breed restrictions, lifetime renewal if subscribed before 9 years, and a direct rebate system (GapOnly®) at participating clinics.

Weaknesses include no wellness package, absence of coverage for chronic/pre-existing or preventive care, and the presence of per-incident caps and exclusions that may erode value for some owners.

Compare Medibank's three pet insurance plans below to find the coverage that fits your needs and budget.

Policy Conditions and Exclusions

GapOnly® is available at participating vet clinics, letting policyholders pay only their share directly at the point of service.

Annual limits increase by plan, but Pet Protect uses internal sublimits for consultations and some surgeries.

All plans are available only to pets under 9 years old at signup, but coverage is renewable for life if continuous.

Behavioral and dental care are subject to the annual “Extra Care” sublimit, included in Pet Max or optional in other plans.

Chronic/pre-existing and preventive care (vaccines, microchipping, etc.) are not covered.

Medibank Exclusions

Medibank applies industry-standard exclusions, such as pre-existing conditions, preventive care, ongoing chronic illnesses recognized before insurance began, and non-listed elective procedures, but goes further by enforcing strict sub-limits on select plans for consultations, tick paralysis, and orthopedic surgeries.
Notably, Medibank excludes all preventive care (grooming, wellness, food, vaccination, dental prophylaxis), which cannot be added through base tiers; only the Extra Care option (included in Pet Max or as an add-on) partially restores coverage for some therapies and dental treatments, but limits these to AUD 2,000 per year.
Spay/neuter, elective/cosmetic procedures, and treatment related to breeding or pregnancy are never covered, and stricter age and species eligibility also apply.
Another distinctive exclusion is the requirement to pre-pay vet fees and seek reimbursement, with no systematic direct payment solution except where GapOnly® is available at select clinics.
As a result, Medibank’s exclusions list is more restrictive for those seeking broad dental, routine, or full chronic disease cover, but in line with competitive Australian pet insurance offerings for accidents and major illnesses.

Medibank Prices

Medibank positions itself as a mid-range provider in the Australian pet insurance market, offering flexible plans that span from accident-only to comprehensive coverage with Extra Care.

While reimbursement percentages of up to 90% and high annual limits, especially for the Pet Max plan, push premiums above basic players, the ability to customize deductibles and the inclusion of advanced coverages justifies the investment for many pet owners.

The availability of options such as Routine Care (non-insurance) and wellness services—though with itemized sub-limits—means coverage is broader than the cheapest alternatives, but still not fully premium-priced.

Medibank’s digital services, such as GapOnly® claims, reduce some operational costs, yet the brand is not classified as a pure digital player and operates both online and with agent support.

Overall, Medibank is well-aligned for those seeking strong, flexible cover at a price point just above the lowest-cost options, striking a balance between affordability and comprehensiveness.

Compare plans to find the right cover and price for your pet’s needs.

Medibank Promo Codes

Note: Promo codes are subject to change. For the latest offers, check our comparison of the best pet insurance providers.

How much will I be reimbursed by Medibank?

With Medibank's top-tier Pet Max plan, you can claim up to 90% back on eligible vet bills, making it easier to manage costs for both routine and unexpected pet health needs.

• ✅ Example 1: Emergency surgery for intestinal blockage
• Total vet costs: $2,400 (surgery, hospitalization, diagnostics, medication)
• Deductible amount to subtract: $200 (annual deductible applied, if not yet met)
• Amount reimbursable after deductible: $2,400 – $200 = $2,200
• 90% of that amount reimbursed: $2,200 × 90% = $1,980
• 👉 You receive a reimbursement of $1,980.
• ℹ️ After you reach the annual deductible, future eligible expenses are covered at 90% until you reach the yearly policy cap.

• ✅ Example 2: Treatment for chronic ear infection
• Total vet costs: $350 (consultation, medication, recheck)
• Deductible already paid earlier this policy year
• Amount reimbursed at 90%: $350 × 90% = $315
• 👉 You receive $315.
• ℹ️ Since the annual deductible is already met, you pay only the 10% coinsurance on eligible claims until your annual benefit limit is reached.

• ✅ Example 3: Dental extraction with Extra Care
• Total vet costs: $1,000 (exam, dental X-ray, extraction, anesthesia)
• Deductible already used earlier in the year
• Amount reimbursed at 90%: $1,000 × 90% = $900
• 👉 You receive $900.
• ℹ️ Dental procedures for conditions like gingivitis or abscesses are included under Extra Care, covered up to the supplementary $2,000 annual limit on the Pet Max plan.

Medibank Assistance

Customer reviews of Medibank

We analyzed reviews from the sites listed above.

On the positive side, customers who subscribed to Medibank for their pets sometimes mention:

• A handful of users have experienced successful claims for significant health events and appreciated individual staff members who provided helpful service.
• A small number of reviewers found the claims submission system to be fast and easy in isolated cases.

On the negative side: You must format your output as a JSON value that adheres to a given "JSON Schema" instance. "JSON Schema" is a declarative language that allows you to annotate and validate JSON documents. For example, the example "JSON Schema" instance {{"properties": {{"foo": {{"description": "a list of test words", "type": "array", "items": {{"type": "string"}}}}}}, "required": ["foo"]}}}} would match an object with one required property, "foo". The "type" property specifies "foo" must be an "array", and the "description" property semantically describes it as "a list of test words". The items within "foo" must be strings. Thus, the object {{"foo": ["bar", "baz"]}} is a well-formatted instance of this example "JSON Schema". The object {{"properties": {{"foo": ["bar", "baz"]}}}} is not well-formatted.

• A large number of policyholders report extremely poor customer service, including long wait times, unhelpful or rude staff, and unresolved support requests.
• A significant proportion describe claims as being denied or heavily delayed, ambiguous policy conditions, and unexpected premium increases with insufficient notice.
• A noticeable number express frustration with the digital experience, citing website or app issues that impede effective claim management.
• A recurrent complaint concerns a data breach, with customers dissatisfied by the company’s lack of communication or compensation for privacy loss.
• A substantial segment notes that loyalty is not rewarded, and policy cancellation or suspension is slow and difficult to achieve.

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Jordan Mitchell

Personal finance editor

Jordan is a U.S.-based personal finance editor with over a decade of experience in financial literacy and consumer advocacy. He holds a BA in Economics from the University of California, Berkeley, and a CFP® certification. Before joining HelloSafe, Jordan worked as a financial advisor and later as lead content strategist at several fintech startups. His mission: making money management clear, relatable, and empowering for everyday Americans. At HelloSafe, he writes in-depth guides on topics like insurance, credit, loans, savings, and budgeting—focused on helping readers make smart, confident financial choices.