Paw Protect Pet Insurance Review 2025: Pros, Cons & Cost
Our expert's opinion on Paw Protect
Paw Protect offers a customizable Accident & Illness policy with adjustable reimbursement rates, annual limits, and deductibles, plus lifetime cover for chronic conditions and coverage for surgery, imaging, lab tests, and many alternative therapies.
Available plans allow selection of reimbursement levels (commonly 70% or 90%), annual limits (examples $2,000–$10,000), and a range of deductibles (examples $100–$1,000); routine preventive care, vaccinations, and dental cleanings are excluded from standard cover. Compared with major competitors, Paw Protect emphasizes modular customization and point-of-care conveniences such as instant-pay, delivering competitive tiered pricing that can be economical for basic plans but rises for high-limit, high-reimbursement options.
Best suited for owners of young to middle-aged dogs and cats who want flexible reimbursement choices, lifetime chronic-condition protection, and optional instant-pay convenience.
Administered by Embrace Pet Insurance Agency LLC (Beachwood/Cleveland, OH) with an online claims portal and multiple contact channels; customers commonly praise instant-pay and quick processing for smaller claims, while some report claim denials tied to pre-existing conditions, requests for extensive documentation, and occasional delays.
- ✅Customizable reimbursement rates and annual limits
- ✅Lifetime cover for non-pre-existing chronic conditions
- ✅24/7 PawSupport telehealth included
- ✅Alternative medicine covered for eligible conditions
- ✅Instant Pay capability for covered claims
- ✅Flexible deductible and plan configuration options
- ✅Emergency pet ambulance reimbursement
- ❌Preventive and wellness care generally excluded
- ❌Dental prophylaxis (cleaning) not covered
- ❌Six-month orthopedic waiting period for dogs
- ❌Customer reports of denials and documentation requests
- ❌Higher-tier plans can be costly for older pets
- ✅Customizable reimbursement rates and annual limits
- ✅Lifetime cover for non-pre-existing chronic conditions
- ✅24/7 PawSupport telehealth included
- ✅Alternative medicine covered for eligible conditions
- ✅Instant Pay capability for covered claims
- ✅Flexible deductible and plan configuration options
- ✅Emergency pet ambulance reimbursement
Our expert's opinion on Paw Protect
- ✅Customizable reimbursement rates and annual limits
- ✅Lifetime cover for non-pre-existing chronic conditions
- ✅24/7 PawSupport telehealth included
- ✅Alternative medicine covered for eligible conditions
- ✅Instant Pay capability for covered claims
- ✅Flexible deductible and plan configuration options
- ✅Emergency pet ambulance reimbursement
- ❌Preventive and wellness care generally excluded
- ❌Dental prophylaxis (cleaning) not covered
- ❌Six-month orthopedic waiting period for dogs
- ❌Customer reports of denials and documentation requests
- ❌Higher-tier plans can be costly for older pets
- ✅Customizable reimbursement rates and annual limits
- ✅Lifetime cover for non-pre-existing chronic conditions
- ✅24/7 PawSupport telehealth included
- ✅Alternative medicine covered for eligible conditions
- ✅Instant Pay capability for covered claims
- ✅Flexible deductible and plan configuration options
- ✅Emergency pet ambulance reimbursement
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The Paw Protect Guarantees
Paw Protect offers a single core Accident and Illness plan that is designed to be customizable through deductible, reimbursement rate, and annual limit choices, with several optional riders available for specific services. This structure positions the product as a balanced, modular offering that can be configured toward lower‑cost entry options or enhanced coverage levels, depending on the combinations selected by the policyholder. The plan includes standard medical cover for emergency care, surgery, imaging and lab tests, and provides telehealth support and an emergency ambulance reimbursement feature as part of its support services.
Deductible and reimbursement logic is flexible: policyholders select their preferred deductible level and reimbursement percentage, which directly affect premium levels and out‑of‑pocket exposure. Annual limits are selectable from typical tiers such as $2,000, $5,000 and $10,000 in sample configurations, and higher or different limits are offered in other configurations, allowing buyers to trade premium cost for insured benefit capacity. Waiting periods are short for accidents and standard for illnesses, and the plan supports lifetime coverage for chronic conditions that are not pre‑existing.
Key coverage differentiators include included 24/7 telehealth access via PawSupport and an Instant Pay capability for eligible claims; optional Physical Examination coverage and certain alternative therapy treatments (acupuncture, chiropractic, laser, hydrotherapy, physiotherapy) are available under specified conditions. The product excludes routine preventive services and many elective procedures as standard, so customers seeking comprehensive wellness or preventive packages will need to add optional riders or consider the available add‑ons.
The plan is administered through a regulated administrator and is configured to interact with licensed veterinary providers for claims handling and direct payment arrangements where applicable. Its main strengths are configurability, telehealth access, and rapid point‑of‑care payment options; its principal trade‑offs are exclusions for routine care, dental prophylaxis, and a reliance on optional add‑ons for consultations and some therapies.
Accident and Illness plan | |
---|---|
Plan positioning | Balanced (customizable between entry‑level and enhanced via options) |
Type of coverage | Accident and illness |
Animals covered | Dogs, cats |
Reimbursement rate | Customizable (e.g., 70%, 90% in sample configurations) |
Annual reimbursement limit | Customizable (e.g., $2,000; $5,000; $10,000 in sample configurations) |
Deductible (annual or per claim) | Customizable (examples shown: $100, $500, $1,000) |
Age limits for enrollment | N.C. |
Pre-enrollment health questionnaire | N.C. |
Waiting periods (accident / illness) | Accident: 2 days; Illness: 14 days (6 months for orthopedic conditions in dogs) |
Lifetime coverage | Yes (for chronic conditions that are not pre‑existing) |
Consultations | Yes (covered if optional Physical Examination coverage is selected) |
Medications | N.C. |
Hospitalization | Yes |
Surgery | Yes |
Diagnostic tests | Yes (X‑rays, ultrasound, MRI/CT as applicable; lab tests included) |
Dental care | No (dental prophylaxis/cleaning excluded) |
Preventive care | No (routine exams, vaccinations, parasite prevention excluded unless optional cover purchased) |
Alternative medicine | Yes (acupuncture, chiropractic, laser, hydrotherapy, physiotherapy for covered conditions, as optional/specified) |
Travel coverage | N.C. |
Civil liability | N.C. |
Euthanasia | Yes (euthanasia for humane reasons covered) |
Death & cremation coverage | Death (euthanasia) covered; cremation: N.C. |
Theft or loss + search expenses | N.C. |
Boarding fees | No (medical boarding excluded) |
Paw Protect’s exclusions focus on pre‑existing conditions and routine or elective care. Pre‑existing conditions — including illnesses or signs present prior to policy inception or appearing during waiting periods, as well as bilateral or chronic conditions with prior history — are not covered. Preventive and routine services such as vaccinations, routine wellness exams, parasite prevention, spaying/neutering (unless medically necessary), and grooming are excluded from the core plan unless specific optional coverage is purchased.
Dental prophylaxis and many elective or cosmetic procedures are excluded, and expenditures for food, supplements and most non‑formulary items are typically not reimbursed. Behavioral issue treatments, breeding and pregnancy costs, and many experimental or non‑standard therapies are also excluded unless an eligible supplemental benefit explicitly provides coverage. Administrative and non‑medical costs such as boarding (medical boarding excluded), transport fees, and certain procedural limits (for example, restrictions on repeated anesthetic foreign body removals per policy term) also apply. These exclusions and limits are the primary constraints to bear in mind when assessing the plan’s suitability relative to a household’s expected preventive and elective care needs.
Paw Protect Exclusions
Paw Protect’s exclusions focus on standard pre‑existing and condition‑specific rules, with strict treatment of bilateral and orthopedic issues (e.g., cruciate tears, IVDD) and undiagnosed masses that show signs before coverage or during waiting periods.
A notable difference is the selective approach to therapeutics and nutrition: Paw Protect excludes most foods and supplements but makes a specific exception for Hill’s y/d for feline hyperthyroidism, and it allows some alternative therapies for covered conditions while explicitly excluding a long list of other modalities.
Other clear exclusions include cosmetic and breeding‑related procedures, medical boarding, organ transplants, owner‑caused injuries, expenses from professional/organized activities, and limits on repeated procedures (for example, more than one anesthetic removal of an ingested foreign body per policy term).
Exclusions | Details |
---|---|
Medical exclusions | Pre‑existing conditions; Bilateral and orthopedic conditions (e.g., cruciate tears treated as bilateral); Intervertebral disc disease (IVDD) with prior affected discs; Undiagnosed masses present before coverage |
Preventive & wellness exclusions | Routine wellness exams; Vaccinations; Parasite prevention (flea/tick/heartworm); Grooming and dewclaw removal; Elective spay/neuter |
Dental exclusions | Dental prophylaxis (cleanings); Cosmetic dental procedures |
Food & supplements exclusions | All foods and nutritional supplements excluded, with the specific exception of Hill’s y/d diet for feline hyperthyroidism |
Breeding & cosmetic exclusions | Breeding, pregnancy, whelping, nursing; Elective cosmetic surgeries (tail docking, ear cropping, declawing) |
Behavioral & activity exclusions | Conditions resulting from pre‑existing behavioral problems; Injuries from organized fighting, racing, commercial guarding or professional activities |
Specific therapy exclusions | Reiki, Magnet Therapy, Prolotherapy, Ozone Therapy, Hyperbaric Oxygen, Electroacupuncture, Veterinary Orthopedic Manipulation, Massage, Bicom, TENS, Extracorporeal Shock Wave Therapy, Nutritional Counseling |
Owner‑related & negligence exclusions | Injuries or illness caused deliberately by the owner or household member; Failure to follow a veterinarian’s vaccination recommendations or to seek timely care |
Non‑medical & administrative exclusions | Medical boarding; Administration or prescription dispensing fees; Shipping and certain ancillary charges; More than one anesthetic removal of an ingested foreign body per policy term |
Other major exclusions | Organ transplants; Costs arising from professional activities; War, invasion, or nuclear events |
Paw Protect Prices
Paw Protect’s pricing sits in the mid-range segment of the market, offering flexible, configurable premiums that let policyholders trade monthly cost for higher reimbursement rates and larger annual limits. Available reimbursement choices (examples include 70% and 90%) combined with tiered annual limits and a range of deductible options allow owners to tailor plans from cost-conscious to comprehensive coverage, which places Paw Protect between entry-level accident-only offerings and high-end, full‑coverage insurers.
Key competitive levers are the selectable deductible, the chosen reimbursement percentage, and the annual reimbursement cap: higher reimbursement percentages and lower deductibles raise premiums, while higher deductibles and lower annual caps reduce them. Paw Protect’s digital-first approach—instant pay at the vet point of care for covered claims, a 24/7 PawSupport telehealth service, and online claims/portal features—helps justify mid-market pricing by reducing administrative friction and offering immediate cashflow support during emergencies.
Compared with more traditional players, Paw Protect emphasizes digital convenience and point‑of‑care payment features rather than being purely the lowest‑cost entrant; this combination can appeal to owners who value speed and telehealth access while still seeking customizable cost controls.
To help you find the best match between your needs and budget, compare the monthly estimated prices below.
Profile of the animal | Annual Deductible $1000, Reimbursement rate 70%, Annual Limit $2000 | Annual Deductible $500, Reimbursement rate 70%, Annual Limit $5000 | Annual Deductible $100, Reimbursement rate 90%, Annual Limit $10000 |
---|---|---|---|
Dog Labrador 1 year | $36.55 | $93.90 | $193.48 |
Dog Labrador 3 years | $31.92 | $82.02 | $171.65 |
Dog Labrador 7 years | $45.36 | $116.56 | $243.91 |
Dog Australian Shepherd 1 year | $29.61 | $76.09 | $159.22 |
Dog Australian Shepherd 3 years | $25.87 | $66.47 | $139.09 |
Dog Australian Shepherd 7 years | $36.76 | $94.45 | $197.65 |
Dog French Bulldog 1 year | $56.07 | $144.08 | $301.50 |
Dog French Bulldog 3 years | $48.98 | $125.86 | $263.38 |
Dog French Bulldog 7 years | $69.61 | $178.85 | $374.27 |
Cat European Shorthair 1 year | $12.71 | $32.66 | $68.34 |
Cat European Shorthair 3 years | $13.81 | $35.48 | $74.24 |
Cat European Shorthair 7 years | $17.89 | $45.97 | $96.18 |
Cat Maine Coon 1 year | $20.53 | $52.75 | $110.38 |
Cat Maine Coon 3 years | $22.30 | $57.30 | $119.93 |
Cat Maine Coon 7 years | $28.90 | $74.24 | $155.37 |
Cat British Shorthair 1 year | $20.53 | $52.75 | $110.38 |
Cat British Shorthair 3 years | $22.30 | $57.30 | $119.93 |
Cat British Shorthair 7 years | $28.90 | $74.24 | $155.37 |
Paw Protect Promo Codes
Paw Protect Promo Codes | Details |
---|---|
HelloSafe Promo Code | -5% on your quote |
Note: Promo codes are subject to change. For the latest offers, check our comparison of the best pet insurance providers.
How much will I be reimbursed with Paw Protect?
With Paw Protect you pay any annual deductible first, then the insurer reimburses a percentage of the remaining eligible bill (these examples use the top-tier 90% reimbursement with a $100 deductible and a $10,000 annual limit).
✅ Example 1: Emergency orthopedic surgery (TPLO after cruciate tear)
Total vet costs: $6,500
Deductible amount to subtract: $100 (this is the first expense of the policy year)
Amount reimbursable after deductible with the Premium plan: $6,500 – $100 = $6,400
90% of that amount reimbursed: $6,400 × 90% = $5,760
👉 You receive a reimbursement of $5,760.
Annual Deductible Information
*The annual deductible applies once per policy year; this payment also counts toward your $10,000 annual limit.*
✅ Example 2: Cat urinary obstruction (emergency hospitalization, imaging, catheter)
Total vet costs: $1,800
Deductible amount to subtract: $0 (deductible already met earlier in the policy year)
Amount reimbursable after deductible with the Premium plan: $1,800 – $0 = $1,800
90% of that amount reimbursed: $1,800 × 90% = $1,620
👉 You receive a reimbursement of $1,620.
Annual Coverage Impact
Reimbursements reduce your remaining annual coverage; track your balance if you have high-cost treatments that year.
✅ Example 3: Dental extraction for infection (therapeutic procedure)
Total vet costs: $650 (consultation, extraction, anesthesia, medication)
Deductible amount to subtract: $0 (deductible already met earlier in the policy year)
Amount reimbursable after deductible with the Premium plan: $650 – $0 = $650
90% of that amount reimbursed: $650 × 90% = $585
👉 You receive a reimbursement of $585.
Dental Cleanings and Extractions
*Routine dental cleanings are excluded; extractions for infection or disease are typically eligible when they treat a covered condition.*
Paw Protect Assistance
Paw Protect’s assistance stands out for its 24/7 PawSupport telehealth and an Instant Pay capability, which together reduce immediate financial strain in emergencies and provide real‑time access to veterinary advice.
Claims are managed through a digital customer portal with email and fax options, and eligible claims can be paid near‑instantly at the clinic when Instant Pay applies.
Telemedicine access and pet ambulance reimbursement are practical strengths, but there is no obvious standardized installment financing or a widely published partner clinic network, so owners should confirm payment arrangements with their clinic.
Policyholders should verify clinic participation for Instant Pay and whether the optional Physical Examination benefit is needed to make telemedicine consultations reimbursable.
Assistance Paw Protect | Available? | Details |
---|---|---|
Advance payment | ✅ | Instant Pay available for covered claims. Funds can arrive while still at the vet to reduce upfront cost. Subject to claim eligibility and participating clinic procedures. |
Payment facilities | ❌ | N.C. |
Mobile app | ❌ | N.C. |
Paperless claims process | ✅ | Claims can be submitted via the online portal, email, or fax. Supports digital uploads and faster processing for eligible claims. |
Emergency vet service | ✅ | PawSupport 24/7 telehealth via phone, live chat, and video is included. Telemedicine consultations are reimbursable for eligible conditions and may require the optional Physical Examination benefit. |
Vet/clinic partner network | ❌ | N.C. |
Coverage abroad | ❌ | N.C. |
Funds can arrive while still at the vet to reduce upfront cost.
Subject to claim eligibility and participating clinic procedures.
Supports digital uploads and faster processing for eligible claims.
Telemedicine consultations are reimbursable for eligible conditions and may require the optional Physical Examination benefit.
Customer reviews on Paw Protect
Review platform | Rating and number of reviews |
---|---|
Trustpilot | 3.1/5 (25 reviews) |
Paw Protect reviewers most often praise the convenience of instant or near‑instant payment options at the clinic and note that quicker reimbursements for smaller claims reduce financial stress during emergencies. Many customers also highlight helpful communications and courteous claims adjusters when cases are processed smoothly, which contributes to a sense of reliability for routine incidents.
At the same time, several reviewers express frustration with claim denials that are attributed to pre‑existing condition determinations, and some report longer than expected processing times. Confusion about what specific items are covered, requests for extensive historical veterinary records, and concerns over premium changes recur as primary reasons for dissatisfaction.
Here are some examples of customer reviews:
- S.M. — 13/08/2025 — I will update my review after and if I actually get a response from PawProtect. … They are harassing me for a vet record going back to January, before he was alive. … I paid a higher rate for this policy due to the payment at the vet point option.
- N.G. — 26/07/2025 — They lie about what is covered, none of the prescriptions i got were covered even though i opted to pay extra to make sure they are. No exams are covered unless a wellness program is added…
- H.S. — 09/07/2025 — Paw Protect has made it so quick and easy for me to receive claim payments for my pets. The instant pay service has been particularly helpful. I have peace of mind knowing I’m getting my money back right away or even before I go pick up my pet!
Contact Paw Protect
Paw Protect Customer Service | Details |
---|---|
To get a quote or subscribe online | You can use the HelloSafe pet insurance comparison tool, choose the plan that suits you, and click to get a quote. Online subscription channels: N.C. Additional enrollment steps or verification requirements: N.C. |
To request and track a reimbursement | Submit claims via the policyholder portal (https://pawprotect-dev.embracepetinsurance.com/), by email (claims@embracepetinsurance.com), by fax ((800) 238-1042), or by mail (Embrace Pet Insurance Claims Department, P.O. Box 22188, Beachwood, OH 44122-0188). Required documents typically include the itemized veterinary invoice and medical records; additional records may be requested by the claims team. Submission deadlines and time limits for filing a claim: N.C. Reimbursement options include Instant Pay for eligible covered claims; specific payment methods and typical timing: N.C. |
To obtain a certificate of insurance | Procedure to request a certificate of insurance: N.C. Available request channels (portal, email, phone, mail): N.C. Information required to issue a certificate (policy number, pet details, owner ID): N.C. Typical issuance timing and delivery method: N.C. |
To contact assistance | Phone: (888) 812-6704 (General Service). Claims & prior approval portal: https://pawprotect-dev.embracepetinsurance.com/. Claims email: claims@embracepetinsurance.com. Fax: (800) 238-1042. Mail: Embrace Pet Insurance Claims Department, P.O. Box 22188, Beachwood, OH 44122-0188. Telehealth/PawSupport: included with policies (access via phone, live chat, and video). |
To cancel my policy | To cancel, contact Customer Service by phone at (888) 812-6704 or via the policyholder portal; written requests by mail or email may also be accepted. Information typically required to process a cancellation: N.C. Notice periods, refund or proration conditions, and any required documentation: N.C. |
FAQ
Do I have to pay upfront for veterinary fees with Paw Protect?
In most cases you pay the veterinary bill at the time of treatment and submit a claim for reimbursement. Paw Protect offers an Instant Pay / advance payment capability for eligible, covered claims that can send funds directly to the clinic or to you while still at the vet. Eligibility for Instant Pay depends on the claim details, pre-authorization if required, and verification of coverage for the specific treatment. Always confirm Instant Pay availability with the clinic and Paw Protect before treatment to avoid unexpected out-of-pocket costs.
How do I cancel my pet insurance policy with Paw Protect?
You can request cancellation by contacting Paw Protect customer service by phone, email, or in writing; provide your policy number, owner name, pet name, and desired cancellation date. Refunds or prorated premium adjustments are handled according to your policy terms and the effective cancellation date. Any documentation required to process the request should be sent to the contacts provided by Paw Protect and retain written confirmation of the cancellation. Notice period for cancellations: N.C.
What waiting periods apply before coverage takes effect?
Paw Protect applies a 2‑day waiting period for accidents and a 14‑day waiting period for illness for most conditions. Orthopedic conditions for dogs carry an extended waiting period of 6 months. Conditions that present or show signs during the applicable waiting period are not eligible for reimbursement, and pre‑existing conditions remain excluded.
How do reimbursement rates, deductibles, and annual limits work with Paw Protect?
Reimbursement rate, deductible, and annual limit are customizable at purchase (examples include 70% or 90% reimbursement, deductibles from $100 to $1,000, and annual limits such as $2,000, $5,000, or $10,000). You pay the deductible first, then Paw Protect reimburses the chosen percentage of eligible, covered expenses up to your annual limit. Paw Protect provides lifetime coverage for chronic conditions that are not pre‑existing, so long‑term conditions started after enrollment can continue to be covered under the chosen policy terms.
Which common services and conditions are excluded from coverage?
Pre‑existing conditions are excluded, including bilateral conditions and issues present before the end of the waiting period. Preventive and routine care such as vaccinations, routine dental cleanings, grooming, and most parasite prevention are excluded unless covered by optional riders. Food and supplements are generally excluded, with the specific exception of Hill's y/d for feline hyperthyroidism; breeding, elective cosmetic surgeries, certain named alternative therapies, medical boarding, and organ transplants are also excluded.
How do I submit a claim and what should I expect for processing time?
Claims can be submitted via the Paw Protect claims portal, by email to claims@embracepetinsurance.com, by fax, or by mail to the Embrace claims address; include an itemized invoice and relevant medical records to speed processing. Processing times vary with claim complexity and documentation completeness, but smaller, well-documented claims are commonly processed more quickly. Instant Pay can accelerate payment for eligible claims, but availability depends on claim approval and clinic participation; contact customer service for status updates and claim references.
Do I have to pay upfront for veterinary fees with Paw Protect?
In most cases you pay the veterinary bill at the time of treatment and submit a claim for reimbursement. Paw Protect offers an Instant Pay / advance payment capability for eligible, covered claims that can send funds directly to the clinic or to you while still at the vet. Eligibility for Instant Pay depends on the claim details, pre-authorization if required, and verification of coverage for the specific treatment. Always confirm Instant Pay availability with the clinic and Paw Protect before treatment to avoid unexpected out-of-pocket costs.
How do I cancel my pet insurance policy with Paw Protect?
You can request cancellation by contacting Paw Protect customer service by phone, email, or in writing; provide your policy number, owner name, pet name, and desired cancellation date. Refunds or prorated premium adjustments are handled according to your policy terms and the effective cancellation date. Any documentation required to process the request should be sent to the contacts provided by Paw Protect and retain written confirmation of the cancellation. Notice period for cancellations: N.C.
What waiting periods apply before coverage takes effect?
Paw Protect applies a 2‑day waiting period for accidents and a 14‑day waiting period for illness for most conditions. Orthopedic conditions for dogs carry an extended waiting period of 6 months. Conditions that present or show signs during the applicable waiting period are not eligible for reimbursement, and pre‑existing conditions remain excluded.
How do reimbursement rates, deductibles, and annual limits work with Paw Protect?
Reimbursement rate, deductible, and annual limit are customizable at purchase (examples include 70% or 90% reimbursement, deductibles from $100 to $1,000, and annual limits such as $2,000, $5,000, or $10,000). You pay the deductible first, then Paw Protect reimburses the chosen percentage of eligible, covered expenses up to your annual limit. Paw Protect provides lifetime coverage for chronic conditions that are not pre‑existing, so long‑term conditions started after enrollment can continue to be covered under the chosen policy terms.
Which common services and conditions are excluded from coverage?
Pre‑existing conditions are excluded, including bilateral conditions and issues present before the end of the waiting period. Preventive and routine care such as vaccinations, routine dental cleanings, grooming, and most parasite prevention are excluded unless covered by optional riders. Food and supplements are generally excluded, with the specific exception of Hill's y/d for feline hyperthyroidism; breeding, elective cosmetic surgeries, certain named alternative therapies, medical boarding, and organ transplants are also excluded.
How do I submit a claim and what should I expect for processing time?
Claims can be submitted via the Paw Protect claims portal, by email to claims@embracepetinsurance.com, by fax, or by mail to the Embrace claims address; include an itemized invoice and relevant medical records to speed processing. Processing times vary with claim complexity and documentation completeness, but smaller, well-documented claims are commonly processed more quickly. Instant Pay can accelerate payment for eligible claims, but availability depends on claim approval and clinic participation; contact customer service for status updates and claim references.