American Express·$350/year·American Express

Our Verdict · Travel Insurance
Expert review · Pauline Laurore
Author of HelloSafe's card insurance reviews
Delay $300. No cancel, no medical. Here's what that means for a Delta business traveler. The American Express Delta SkyMiles Platinum Business Card is built for businesses with teams that fly Delta regularly. The free checked bags, companion certificate, and Medallion Qualification Dollar accelerator are where the $350 annual fee pays for itself. The travel insurance layer is thin. Trip Delay Reimbursement covers up to $300 for meals and lodging when a Delta or other Common Carrier flight is delayed 12 or more hours. The 12-hour threshold is difficult to trigger on most routes. Delta resolves the majority of weather delays under 10 hours domestically. The benefit is further limited to 2 claims per 12 consecutive months. Lost Baggage covers up to $1,250 for carry-on bags and $500 for checked bags when the carrier loses, steals, or damages them (secondary to the airline's settlement). There is no trip cancellation, no trip interruption, no emergency medical coverage abroad, and no evacuation assistance. Business travelers who book non-refundable group fares or travel internationally should carry a standalone travel policy. File trip delay claims at aig.claimnotify.com/americanexpress within 60 days. For lost luggage, file with AMEX Assurance Company within 30 days.
Travel Insurance · 8 guarantees
Quality, not just caps
Guarantee
Status
Limit · Cap
Trip cancellation
Trip interruption
Transport delay
Trigger: 12 hours · Max 2 claims / 12 months
$300
$300
Baggage delay
Medical fees abroad
Medical repatriation
Personal liability
Lost luggage / theft
Cabin $1,250 | Checked $500 · Secondary coverage
$1,250
$1,250
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Cardholder reviews
r/businesstravel
Free bags pay for the annual fee
The free checked bags for the whole team is what makes this card worth it for our company. We put 6 people on Delta flights every month: the bag savings alone cover the annual fee many times over. The trip delay benefit is a nice extra.
r/delta
Trip delay reimbursement worked
Trip delay benefit triggered after a 13-hour weather delay in Atlanta. Filed through the AIG portal within 60 days, submitted hotel and dinner receipts plus the carrier delay statement. Received $300 about 3 weeks later.
r/amex
No trip cancellation is a real gap
$350 a year and no trip cancellation. Our company had to cancel $6,000 in prepaid airfare for a client project that fell through: zero coverage. That one missed reimbursement would have paid for multiple years of a higher-tier card.
UpgradedPoints
12-hour threshold rarely triggers
The 12-hour delay threshold rarely triggers on Delta flights. Most weather delays clear before then. If you travel for work regularly, you need a card with a 6-hour threshold to actually benefit from trip delay coverage.
Emergency · Card assistance line
24/7 referral and coordination, no financial coverage for medical or evacuation costs
United States
1-800-228-6855
Free · 24/7
International
+1-715-343-7977 (collect)
Free · 24/7
Benefit administrator: New Hampshire Insurance Company (AIG), Trip Delay | AMEX Assurance Company, Lost Baggage and Car Rental CDW
Claims & pre-authorizations
How to file a claim
File trip delay on the day of the incident
For trip delay, file at aig.claimnotify.com/americanexpress or call AIG at 1-844-933-0648. The 60-day deadline runs from the date of the delay, not from your return date.
Report lost bags to Delta at the airport
For lost luggage, report the loss to Delta's baggage service office before leaving the airport and obtain a Property Irregularity Report (PIR). Then file with AMEX Assurance Company within 30 days.
Collect your documentation
Gather your card billing statement showing the Delta charge, carrier delay confirmation or PIR, itemized list of lost items with original purchase values, receipts for claimed delay expenses, and police report for theft claims.
Submit within the filing window
Trip Delay: 60 days from the delay. Lost Luggage: 30 days. Purchase Security: 60 days from the incident. CDW: 30 days from the rental incident. Submissions past the deadline will be denied.
FAQ
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