Secure Gold review: up to €2,500,000 of medical cover, with the hospital paid directly

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Secure Gold review

What does Secure Gold cover, and who is it for?

Secure Gold is the most protective tourism policy in our catalogue on the medical side. It covers up to €2,500,000 of medical expenses in the United States, Canada, Thailand and Indonesia, with no medical deductible, and the hospital is paid directly by the insurer. Two weeks in the United States cost €128.93, and a week in Spain €42.15.

This review rests on a full reading of the policy's two contractual documents, its insurance product information document (IPID) and its 53 pages of general terms, and on real quotes captured on 7 September 2026 across seven travel profiles.

Secure Gold is designed for people who live in France or in the French overseas départements, and it is priced in euros. Your nationality does not matter: if you are an English speaker based in France, this is a policy you can buy.

Our take: Secure Gold is built around serious medical risk. Hospital care, repatriation, baggage and cancellation are treated generously, with limits among the highest we have recorded in leisure travel. For a trip to a destination where care is expensive, it is the policy that gives you the most room.

Our methodology

Every year, our experts audit each plan against its binding policy wording: coverage, limits and exclusions, cross-checked with real customer feedback and live market prices. The analysis is fully independent, with zero paid placements and no insurer able to pay to influence a rating. HelloSafe is an ORIAS-registered insurance broker (n° 21008038), supervised by the ACPR. We compare travel insurance across every country and currency, using the plans, prices and coverage actually offered in your country, not a single guide translated.

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Coverage

What does Secure Gold cover in detail?

Medical cover reaches €2,500,000 in the United States, Canada, Thailand and Indonesia, €1,500,000 in the rest of the world and €600,000 in Europe, per insured person and per event. If you are admitted to hospital, the bill is settled directly with the facility, with nothing to advance from your own pocket.

The table below sets out each benefit as it is written in the general terms, with the condition that goes with it.

Benefit
Contract limit
Status
Good to know
Emergency medical expenses abroad
Fees, hospitalisation, medication, ambulance
€600,000 to €2,500,000
Covered
The limit depends on the country visited. No medical deductible applies.
Direct settlement with the hospital
Nothing to pay upfront
Included
Covered
In the event of hospitalisation, once the insurer has agreed. Outside hospital you pay and are reimbursed afterwards.
Repatriation and medical transport
Actual cost
Covered
The insurer's medical team organises the transport with the local doctors.
Trip cancellation
Optional, ticked at purchase
€10,000 per insured person, €50,000 per event
Optional
42 reasons listed in the contract. The benefit takes effect 72 hours after purchase.
Trip interruption
€2,000 in Europe, €4,000 elsewhere
Covered
Pro rata on the unused land arrangements.
Baggage
Loss, theft or damage
€4,000
Covered
€800 for damage alone, €2,000 for electronics and sports equipment.
Personal liability
€2,000,000
Covered
A €100 deductible per claim.
Search and rescue costs
€6,000
Covered
On the authorised ski area of a resort.
Transport delay
€100 per 4-hour block, €400 maximum
Covered
From 4 hours of delay, strikes excepted.
Delayed baggage delivery
€400
Covered
From 10 hours of delay, on the outbound journey.
Missed outbound flight or missed connection
€200 and €400
Covered
From 2 hours, on written proof from the carrier.
Accidental death and permanent disability
€10,000 and €50,000
Covered
Disability means amputation or complete paralysis. The two amounts are not combined.
Cash advance and legal fees
€3,000 each
Covered
Advances repayable within 30 days of your return.
Extended stay on site
€150 per night, 15 nights
Covered
On medical advice.
Leisure sports
55 activities named in the contract
Included
Covered
When they are not the main purpose of the trip and not practised in competition.
Limits taken from the insurance product information document and the 2026 general terms of the policy, read in full by HelloSafe on 7 September 2026.The medical and trip-interruption limits depend on the country you travel to.

Good to know before you travel

Secure Gold is a leisure travel policy. These points from the general terms help you use it well.

  • A leisure trip
    The policy covers tourism, cruises and group travel. Business travel is not part of it.
  • Travelling with a known condition
    In a life-threatening emergency from an unforeseeable complication, first aid and the first 24 hours of hospitalisation are covered. See the section on known conditions below.
  • Valuables
    Jewellery, watches, furs, cash and identity papers are best kept with you: they are not part of the baggage benefit.
  • Theft
    The baggage benefit covers theft committed with threats or violence.
  • Destinations
    Worldwide cover, with the exception of Belarus, North Korea, Russia and Ukraine.
  • One call first
    Call the assistance line before committing an expense, medical costs included, except in a case of force majeure.
  • Medical care at home
    Benefits apply more than 35 kilometres from your home; the policy is not an expatriate health plan.
Key clauses

Which conditions should you know before you buy?

Five clauses shape how the policy works day to day: the call to the assistance service, the cancellation option, the 35-kilometre rule, known conditions and the baggage sub-limits. Here they are as they are written.

Call the assistance line first

In an emergency, the general terms ask you to call the assistance line and obtain its agreement before committing any expense. The only exception is force majeure or a proven physical impossibility. That call is what opens the case and lets the insurer pay the hospital for you.

In practice: save the assistance number (+33 5 49 16 36 68) in your phone and call it before using your bank card, including at a walk-in doctor's surgery. For a repatriation, the insurer's medical team chooses the transport after consulting the local doctors.

Cancellation: 42 accepted reasons

Cancellation is an option you tick when you buy, and it takes effect 72 hours after purchase. The limit is €10,000 per insured person, up to €50,000 per event, which covers a group of five travellers at €10,000 each.

The list of accepted reasons is long and unusually precise: 42 causes, from redundancy to jury service, from a refused tourist visa to a vehicle breakdown at least 8 hours before departure, by way of the death of a pet and the cancellation of the concert the trip was built around. It is one of the policy's real strengths. Our travel cancellation insurance guide explains how these options work.

Cancellation: good to know

Epidemics, pandemics, pollution and strikes are not among the accepted reasons, and neither is a cancellation decided by the carrier or the tour operator. A medical condition diagnosed, worsened or hospitalised in the 30 days before purchase is not covered. A pregnancy of more than 24 weeks at the time of booking is not an accepted reason. A psychological disorder qualifies when it leads to a hospital stay of more than 4 days.

The 35-kilometre rule and when cover starts

Benefits apply more than 35 kilometres from your home, cancellation excepted. They run from 24 hours before to 24 hours after the dates shown on your policy schedule, for up to 365 consecutive days.

Travelling with a known condition

In a life-threatening emergency arising from an unforeseeable complication of a condition you already have, the insurer pays for emergency first aid and the first 24 hours of hospitalisation.

Two further rules apply: a condition that relapsed or worsened in the 30 days before you bought the policy is not covered, and neither are the consequences of an illness that led to a hospital stay, day surgery included, in the 6 months before departure. If you travel with a condition under medical follow-up, our pre-existing condition travel insurance page explains the options.

Baggage: how the €4,000 works

The €4,000 limit covers the loss or theft of your luggage. Damage alone is compensated up to €800, and electronics, photographic gear and sports equipment up to €2,000, or more with an add-on. Compensation is based on replacement value, less 20% per year of age.

A useful habit: keep your receipts. Without proof of purchase, compensation is capped at €250 for the items concerned. In the event of theft, report it to the police within 48 hours.

Secure Gold price

What does Secure Gold cost for your trip?

Secure Gold costs €42.15 for a week in Spain and €128.93 for two weeks in the United States, for one traveller, at prices captured on 7 September 2026. The premium follows the destination, the length of the trip and the number of travellers, and does not depend on the price of the holiday as long as the cancellation option stays unticked.

Travel profile
Secure Gold price
Medical limit
Good to know
Spain, 7 days
1 traveller aged 30
€42.15
€600,000
Below the market median (€45.20) on a short European trip.
Spain, 14 days
1 traveller aged 70
€58.53
€600,000
The same limits as a traveller of 30.
United States, 14 days
1 traveller aged 34
€128.93
€2,500,000
The scenario the policy is built for.
Thailand, 21 days
1 traveller aged 30
€165.21
€2,500,000
Three weeks in South-East Asia for under €8 a day.
United States, 14 days, with cancellation
1 traveller aged 34, €2,000 trip
€205.21
€2,500,000
The cancellation option adds €76.28.
United States, 14 days
2 adults and 2 children aged 8 and 10
€515.73
€2,500,000
Every traveller is priced individually.
Round the world, 90 days
1 traveller aged 28, 4 destinations
€682.86
€2,500,000
Multi-destination trips accepted up to 365 days, here at €7.59 a day.
Real quotes calculated by HelloSafe on 7 September 2026, departing from France, in euros, without the cancellation option unless stated. Dates of 5 to 18 November 2026 for the 14-day trips.

Two practical points. The cancellation option carries €10,000 per insured person, which makes it worthwhile as soon as the money you have committed runs past a few hundred euros. And without that option, a €300 ticket and a €3,000 ticket cost the same to cover on the medical side.

You can buy the policy right up to the day you leave, and even after departure, with a 72-hour wait in that case. The medical benefit works alongside the French social security system, so if you have just moved to France, make sure your registration is complete before you travel.

Against the market

How does Secure Gold compare with policies at a similar price?

On the same 14-day trip to the United States, Secure Gold sits at the top of the price range, at €128.93 against a median of €96.05, and it comes first on the medical limit and first on baggage. It is the only policy in this group to combine a €2,500,000 medical limit with cancellation at the full price of the trip.

Policy
Price, same trip
Medical expenses
Personal liability
Baggage
Go Protect
€44.30
€500,000
€4,500,000
€1,500
WorldSecure Platinum
€67.12
€500,000
€4,500,000
€2,000
Secure Silver
The tier below in the same range
€96.05
€1,500,000
€100,000
€3,000
SafeTrip Tourism
€113.00
€500,000
€4,500,000
€1,500
Secure Gold
The policy reviewed on this page
€128.93
€2,500,000
€2,000,000
€4,000
HelloSafe quotes of 7 September 2026, 1 traveller aged 34, 14 days in the United States, departing from France, without the cancellation option. The limits shown are those applied to that destination.

What the difference buys: five times the medical limit of the policies around €45 to €115, and the highest baggage limit in the group. In the United States, where a single hospital stay can run into hundreds of thousands of euros, that headroom is exactly what you want.

  • The highest medical limit in our leisure travel catalogue: €2,500,000 in the United States, Canada, Thailand and Indonesia, per insured person and per event, with no deductible.
  • The hospital settled directly: If you are admitted, the insurer pays the facility, so you never advance sums that run into tens of thousands of euros.
  • Cancellation with 42 accepted reasons: One of the widest lists we have recorded, including rare grounds such as a refused tourist visa or a vehicle breakdown.
  • The best baggage limit in this comparison: €4,000, against €1,500 to €3,000 for the policies closest to it on price.
  • You can buy it right up to departure: No minimum delay between purchase and departure, and trips accepted up to 365 consecutive days.
  • Personal liability
    €2,000,000 per claim, with a €100 deductible.
  • Sport
    55 leisure activities are covered; extreme sports and competition are not part of the policy.
  • Search and rescue
    The €6,000 applies on the pistes and authorised off-piste terrain of a resort.
  • A trip, not a move abroad
    Secure Gold covers travel; it is not designed as an expatriate health plan.
Which trips

Which journeys is Secure Gold built for?

Secure Gold is built for classic tourism, above all to destinations where care is expensive: the United States, Canada, Thailand, Indonesia. It also suits cruises, group travel and long trips.

Type of trip
Our assessment
Why
A trip to the United States or Canada
Very well suited
€2,500,000 of medical cover and the hospital settled directly.
A trip to Thailand or Indonesia
Very well suited
The same €2,500,000 in the contract, in two countries where international clinics ask for a guarantee of payment.
A cruise or a group trip
Well suited
Both are accepted, with up to 50 insured people on a single policy.
A long trip or a leisure round-the-world
Well suited
Up to 365 consecutive days and several destinations on one policy.
A short trip within Europe
Suited
A €600,000 limit and a price below the market median on a week in Spain.
A holiday that includes skiing
Suited, with a condition
Skiing and snowboarding are covered activities when they are part of a wider holiday.
A traveller aged 75 or over
Not eligible
The policy is designed for people under 75.
A trip built around an extreme sport or competition
Not designed for it
Extreme sports and competition are outside the policy.
A business trip, expatriation, a working holiday, studies
Not designed for it
Secure Gold is a leisure travel policy.
Assessments established by HelloSafe from the 2026 general terms and the policy's underwriting conditions.

On skiing: the contract names skiing, snowboarding, cross-country skiing and sledging among the 55 covered activities, and provides €6,000 of search and rescue on the authorised ski area, the resort's permitted off-piste terrain included. These activities are covered when they are not the main purpose of the trip. For a holiday booked mainly to ski, a dedicated winter sports policy is the better fit.

Who qualifies

Who can buy Secure Gold, and up to what age?

Secure Gold is designed for residents of mainland France, Corsica and the French overseas départements and regions, aged under 75, for a leisure trip of 1 to 365 days and 1 to 50 travellers. Your nationality is not a criterion: an American, British or Australian national living in France can buy it.

Condition
Contract value
Age
Under 75, with no surcharge and no reduction in cover linked to age
Residence
Mainland France, Corsica, Guadeloupe, Martinique, French Guiana, Réunion, Mayotte
Number of travellers
From 1 to 50 insured people on a single policy
Duration
From 1 to 365 consecutive days
Purchase deadline
No minimum delay, including on the day of departure. Once the trip has started, a 72-hour wait applies
Types of trip accepted
Tourism, group travel, cruise. Multi-destination accepted
Territory
Worldwide, excluding Belarus, North Korea, Russia and Ukraine
Social security
Registration with the French social security system is required for the medical expenses benefit
Conditions taken from the 2026 general terms and from the policy's underwriting conditions as at 7 September 2026.

On that last point: the insurer pays medical costs after the Sécurité sociale and your top-up health insurance (mutuelle), so registration with the French social security system is part of how the benefit works. If you have recently moved to France, complete it before you travel. For travellers aged 75 and over, our senior travel insurance comparison lists the policies designed for those ages.

On the right to withdraw: for policies of more than a month bought online, you can withdraw by email within 14 days of joining. Policies of less than a month, and policies that have already started, cannot be cancelled.

The insurer

Who carries the risk and who picks up the phone?

The risk is carried by IMA Assurances, a public limited company with fully paid-up capital of €157,000,000, headquartered in Niort and registered with the Niort trade register under number 481 511 632. Round-the-clock assistance is provided by the same group.

The policy is distributed by a Spanish-registered broker, Smart Insurance Correduria de Seguros, and marketed under the Heymondo name. IMA is the company that underwrites the policy, organises a repatriation and settles the hospital bill.

Useful contacts during your trip

Assistance and emergencies, 24 hours a day, 7 days a week: +33 5 49 16 36 68. This is the number to call before committing any expense.

Claims and case follow-up: +33 5 49 16 36 69, Monday to Friday from 9 am to 3 pm, or travel.remboursement@ima.eu.

Complaints: reclamation@heymondo.fr, acknowledged within 10 working days and answered within two months. If the disagreement persists, the French insurance ombudsman (Médiateur de l’Assurance) can be asked to intervene within one year.

Claims

How do you file a claim and get your money back?

You have 15 days to report a claim, 48 hours in the event of theft and 30 days for the death and disability benefit. Once your file is complete, the contract provides for settlement within 40 days.

  1. Call the assistance line before spending anything
    +33 5 49 16 36 68 answers 24 hours a day. That call opens your case.
  2. Have the facts recorded on the spot
    A police report within 48 hours for a theft, a property irregularity report from the airline for delayed or lost luggage, a medical report in the event of hospitalisation.
  3. Report the claim within the deadline
    15 days from the day you became aware of it, 48 hours for a theft, 30 days for the personal accident benefit.
  4. Gather the originals
    Original invoices, proof of purchase for baggage, and statements from the Sécurité sociale and your mutuelle for medical costs.
  5. Follow your file
    By phone on +33 5 49 16 36 69, Monday to Friday from 9 am to 3 pm, or by email to travel.remboursement@ima.eu. Settlement follows within 40 days of a complete file.

Good to know: the policy pays after any other source of reimbursement, such as the Sécurité sociale, your mutuelle, the carrier or the activity provider. The cash advance and legal fees are advances, repayable within 30 days of your return. The limitation period is two years.

Compare

Is Secure Gold the right policy for your trip?

If your trip takes you somewhere care is expensive, Secure Gold gives you the highest medical limit in our leisure catalogue and a hospital paid directly. Our travel insurance comparison prices it next to the rest of the catalogue for your own dates and destination.

A. Fruchard
Recommended for youA. Fruchard · Co-Founder & Travel Insurance Expert

Our verdict: the strongest medical protection for a trip where care is expensive

Secure Gold is the policy to choose when a hospital stay abroad could cost a fortune: up to €2,500,000 of medical cover in the United States, Canada, Thailand and Indonesia, no medical deductible, and the hospital paid directly by IMA, without you reaching for your card.

Around that medical core, it adds €4,000 of baggage cover, €2,000,000 of personal liability and an optional cancellation benefit with 42 accepted reasons. It welcomes groups of up to 50, cruises and trips of up to a year, at the same price whatever your age up to 74.

If your trip stays in Europe and you want a lighter budget, Secure Silver in the same range keeps a €1,500,000 medical limit. Enter your dates below to see today’s Secure Gold price for your trip.

Secure GoldUnderwritten by IMA Assurances
From€128.93

Included coverage

Emergency medical expenses€2,500,000
Direct billingIncluded
Emergency medical evacuation & repatriationCovered in full
24/7 worldwide assistanceUnlimited
Get a quote

Personalized quote · no obligation

Go ProtectUnderwritten by Mutuaide
From€44.30

Included coverage

Emergency medical expenses€500,000
Direct billingIncluded
Emergency medical evacuation & repatriationCovered in full
24/7 worldwide assistanceUnlimited
Get a quote

Personalized quote · no obligation

WorldSecure PlatinumUnderwritten by MGEN
From€67.12

Included coverage

Emergency medical expenses€500,000
Direct billingIncluded
Emergency medical evacuation & repatriationCovered in full
24/7 worldwide assistanceUnlimited
Get a quote

Personalized quote · no obligation

SafeTrip TourismUnderwritten by AIG
From€113.00

Included coverage

Emergency medical expenses€500,000
Direct billingIncluded
Emergency medical evacuation & repatriationCovered in full
24/7 worldwide assistanceUnlimited
Get a quote

Personalized quote · no obligation

Secure SilverUnderwritten by IMA Assurances
From€96.05

Included coverage

Emergency medical expenses€1,500,000
Direct billingIncluded
Emergency medical evacuation & repatriationCovered in full
24/7 worldwide assistanceUnlimited
Get a quote

Personalized quote · no obligation

Real prices captured on 7 September 2026 for 1 traveller aged 34, 14 days in the United States (5 to 18 November 2026), departing from France, without the cancellation option, in euros. Secure Gold comes out at €128.93 on this trip. The limits shown on the cards are the contract limits for that destination: Secure Gold's medical ceiling changes with the country you visit.

Useful link

HelloSafe is available as an app inside ChatGPT. Install it from ChatGPT’s Apps tab, then type @HelloSafe and pick “HelloSafe Travel Insurance”: give your destination and dates to compare travel insurance, or ask what your bank card covers.

Secure Gold FAQ

What do travellers ask most before buying?

  • From €42.15 for a week in Spain to €682.86 for a 90-day round-the-world trip, for one traveller, at prices captured on 7 September 2026. Two weeks in the United States for an adult come to €128.93. The price depends on the destination, the duration and the number of travellers.

  • €2,500,000 per insured person and per event, with no deductible. The same limit applies in Canada, Thailand and Indonesia. It is €1,500,000 in the rest of the world and €600,000 in Europe. If you are admitted to hospital, the insurer settles with the facility directly.

  • Skiing, snowboarding, cross-country skiing and sledging are among the 55 activities named in the contract, with €6,000 of search and rescue on the authorised ski area. They are covered when they are part of a wider holiday rather than its main purpose.

  • Up to and including 74. Below that age there is no surcharge and no reduction in cover: a traveller of 70 pays €58.53 for 14 days in Spain with exactly the same limits as a traveller of 30.

  • In a life-threatening emergency caused by an unforeseeable complication, the insurer covers first aid and the first 24 hours of hospitalisation. A relapse or worsening in the 30 days before purchase, and the consequences of a hospital stay in the 6 months before departure, are not covered.

  • You tick it when you book the trip, and it takes effect 72 hours after purchase. It covers up to €10,000 per insured person for 42 listed reasons, from redundancy to a refused tourist visa. The event causing the cancellation must occur after the purchase date.

  • Secure Gold covers 55 named leisure activities. Mountaineering, climbing, ice climbing, combat sports, motor sports, bobsleigh, rugby, diving beyond 40 metres and any sport in competition are outside the policy.

  • Keep your receipts and report any theft to the police within 48 hours. The limit is €4,000 for loss or theft, €800 for damage alone and €2,000 for electronics and sports equipment. Without proof of purchase, compensation is capped at €250.

  • IMA Assurances, the insurer carrying the risk. The claims department can be reached on +33 5 49 16 36 69, Monday to Friday from 9 am to 3 pm, or at travel.remboursement@ima.eu. Settlement follows within 40 days of a complete file.

  • For policies of more than a month bought online, you can withdraw by email within 14 days of joining. Policies of less than a month, and policies that have already started, cannot be cancelled.

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